Jackson HealthPros’ Post

It is these breaks in the process that impact both patient and nurse experience, as well as patient outcomes. Regina M. Clark, CSP, I'm so sorry that you had that experience, and so grateful that you are okay. The breaks in process are what prompted Dina Readinger, EMBAand I to host the nurse leader listening tour, and collaborate with 26 professionals to write #HealingHealthcare Evidence-Based Strategies to Mend Our Broken System. Broken processes require vetted solutions; I know that you will add incredible value to your nursing audience. https://lnkd.in/e_79K5RU

LET'S TALK ABOUT DOUBLE BOOKING PATIENTS!!!!! "Doctors aren’t just faceless widget makers who produce visits. We are the ambassadors and medical leaders — or brains, if you will — of our practices." When everyone and their mother has access to the doctor's schedule, no one actually has to take the blame when the no-show patients show up. My favorite was the non-clinician leadership doing some creative math..."30% no-show rate so lets overbook the docs by 30% and anyone that complains just fire them and replace them with a nurse practitioner." *Laughs in Country Club* Btw I double and triple-book myself all the time. But because its my own practice and nobody tells me what to do. If I ever double book one of my providers you better believe it's only after they have given permission and have been bribed with food. 😂

🚨 Attention Nurse Practitioners! 🚨 Are you ready to streamline your practice and unlock new opportunities for growth? Join us for an exclusive session designed just for YOU: ✨ Streamlining Diabetes Care: Maximizing Efficiency and Revenue ✨ 📅 Date: Wednesday, November 20, 2024 ⏰ Time: 1:00 p.m. ET 🌐 Location: Virtual (via Zoom) 👉 Registration Link: https://lnkd.in/eXQc--ET 💡 What You’ll Learn: ✅ Best practices for integrating workflow solutions into NP-owned practices. ✅ Strategies to maximize revenue with Remote Patient Monitoring (RPM). ✅ Insights into leveraging RPM to enhance patient outcomes. This session is tailored for: 🔹 Nurse Practitioners seeking efficient processes for ordering durable medical equipment (DME), referrals, and more. 🔹 NP-Owned Practices looking for innovative ways to boost revenue. 💻 Don't miss this opportunity to transform your practice and deliver even better care! 📲 Secure your spot today!

𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗗𝗶𝘀𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 An acquaintance of mine recently underwent a procedure at a healthcare facility. During the pre-op visit, her physician discussed the risks and benefits and necessary preparation. She also received a printed sheet of instructions from the office staff. Ten days before the procedure, a pre-op nurse conducted a phone visit and discussed what medications to keep or to stop taking, preparation, and other information. Following the procedure, my friend shared a concern with me about the conflicting information she received. Between her notes from the physician and pre-op nurse discussion, online information in her EMR, and the printed material - there were differences in what time she should arrive, when to stop eating or drinking, what medications to discontinue, etc. As she put it: “The doctor, the doctor’s office, and the facility are all a part of the same system. You’d think they could all get on the same page - literally!” Most healthcare systems have been on a journey toward integration of hospital, physician, out-patient, in-patient, and ancillary services for the past 20 years or more. While motivated by the financial and efficiency benefits, systems also tout the benefit to patients - particularly comprehensive, coordinated, and seamless care. However, as illustrated by this situation, the reality is often quite different. At a minimum, systems should ensure consistency in the information that is communicated to patients – especially when that information is critical to ensuring safe treatment. For operative and invasive procedures, developing that material will require input from a variety of professionals – physicians, anesthesia, nursing – so bringing those individuals together to reach consensus is critical. Materials and processes should also be designed with the patient’s perspective in mind. In addition to consistency, minimizing jargon, appropriate reading level, and understandability must all be considered. Using simulation would be a great way to test how well (and seamlessly) the process works. Fortunately, my friend’s procedure went off without a hitch and the inconsistency in the instructions was merely annoying. However, for other patients the result might have been the cancellation of needed treatment or worse, an avoidable complication.  #safety #highreliability #safetyleadership #integration #coordination #carecoordination #comprehensivecare

👩⚕️📲👨🏽⚕️📲 👩🏼⚕️ Connecting nurses and doctors can be a frustrating experience when you don't have the right tools in place. Poor workflows are a time waster for medical practices. This leads to off-call doctors getting paged for urgent and non-urgent matters.  What if you could improve communication for the entire care team so you don't have to wait hours for lab results, nurse callbacks, or physician responses? Today, we will discuss how workflows based on accurate schedules can get a message to where it needs to go. 🌟 If you're a medical administrator or licensed clinician, register with the link in comments, and we'll be sure to send you the replay. 👇

5 key duties typically performed by healthcare assistants, not all but just from me 1. Patient Care: Healthcare assistants provide direct support to patients, which includes helping with daily activities such as bathing, dressing, grooming, and eating. They ensure that patients' personal hygiene and comfort are maintained. 2. Monitoring Vital Signs: They often assist in monitoring patients' vital signs, such as blood pressure, heart rate, temperature, and respiration and report to the nurse or doctor. This information is then relayed to nurses or doctors for further evaluation. 3. Supporting Emotional Well-being: Healthcare assistants often provide companionship and emotional support to patients, helping to alleviate feelings of loneliness or anxiety. They engage with patients through conversation and by being present. 4. Assisting with Mobility: Healthcare assistants help patients move around, whether that involves transferring them from bed to chair, walking assistance, or using mobility aids. They ensure patient safety during these activities. 5. Documentation and Reporting: They are responsible for keeping accurate records of patient care and reporting any changes in a patient’s condition to the healthcare team. This documentation is crucial for ongoing patient management.

Physician Associates (and Nurses and Pharmacists) seeing minor illness is a waste of time There is a fairytale that General Practice (Primary Care) should be like an onion, with patients having to fight through less knowledgeable outer layers until they get deep enough to find someone who knows how to help. But this isn’t our experience. We found letting patients book appointments directly with the most qualified person in the practice that they wanted, actually reduced our workload. What is going on? Are we an outlier, or does the official fable miss something? Surely PAs with their science degree and diploma are better than patients at knowing if they need to see a doctor. But how are PAs coming to their judgments? Sure, they have more medical knowledge than the average patient. But they only have the sight, sound, touch and smell of their consultation to work out if anything serious is going on. Patients, on the other hand, have all the sensations in their whole body to guide them. Not only that, but they have this rich data over days or weeks, not just a few minutes. And, since they have only one body to look after, they are experts in noticing when it has changed and something is wrong. We should be helping them to recognise problems and decide if they need to see a doctor. If they get it wrong we should teach them to do better next time. And they will. This is not an attack on PAs, they are an incredible resource with general medical knowledge who can help patients with chronic physical and mental illness. They can multiply the effectiveness of doctors by expanding time and support beyond what we can offer. But it is a waste of their time and talent to try and second guess or triage patients. Patients are not customers, they are partners in creating health in our communities. The only thing they care about is minimising the time to return to maximum possible health. That should be the only standard we should care about or measure. Minor illnesses should be defined as those a patient can sort out themselves. For anything else they should see the clinician of their choice.

𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐒𝐭𝐫𝐨𝐧𝐠 𝐍𝐮𝐫𝐬𝐞-𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐟𝐨𝐫 𝐁𝐞𝐭𝐭𝐞𝐫 𝐂𝐚𝐫𝐞 𝐚𝐧𝐝 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 A strong nurse-patient relationship can make all the difference in healthcare. Here’s why focusing on this connection is essential for both patient care and retention:  𝐓𝐫𝐮𝐬𝐭 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: When nurses actively listen and communicate clearly, patients feel understood and cared for. This leads to better treatment outcomes.  𝐄𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Nurses who show empathy help patients feel less anxious and more comfortable, fostering a positive experience.  𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐂𝐚𝐫𝐞:  By understanding patients' needs and preferences, nurses can tailor care plans, making treatment more effective and efficient. 𝐖𝐡𝐲 𝐈𝐭 𝐌𝐚𝐭𝐭𝐞𝐫𝐬: 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧:  Patients are more likely to return and recommend your facility if they feel genuinely cared for.  𝐇𝐢𝐠𝐡𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞𝐬: Strong relationships increase patient loyalty, reducing the need for constant marketing to attract new patients.  𝐁𝐞𝐭𝐭𝐞𝐫 𝐇𝐞𝐚𝐥𝐭𝐡 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬:Emotional and psychological support from nurses leads to improved patient compliance and overall health. Invest in building meaningful connections with your patients and watch your practice grow through better care, higher retention, and positive word-of-mouth! #NursePatientCare #HealthcareRetention #PatientCare

What a Clinical Case Simulation Really Looks Like! 👩🏻⚕️💉 Just wrapped up a clinical case simulation, and wow, it’s definitely not what I expected—but in a good way! 😅 In this simulation, I got to play 4 out of 5 nursing roles, including Primary Nurse, Communication Nurse, and Medication Nurse. It was a real rollercoaster of nerves and excitement, especially since we had to think on our feet and make quick decisions. At times, it felt like I was in the middle of a real emergency room scene! One of the most eye-opening things about the experience was how critical thinking and creativity played such a huge role in patient care. You can’t just follow a checklist—you really have to adjust to what the patient needs in the moment and prioritize the most urgent care. It made me realize how much responsibility nurses have in real-life situations and how important it is to stay calm under pressure. We also got feedback from our assessor, which was super helpful. It felt good to know we were on the right track, but there’s always room to improve. This simulation was a great way to prepare for the challenges of actual clinical practice, and it gave me a little glimpse of what it will be like when I’m out there for real.

How interesting to see this out as a proposed set of ratios. We in the medical legal field know how ratios affect outcomes, yet it can be very difficult to enforce them.