Jaclyn Lee PhD and IHRP-MP’s Post

Very interesting to find out that Loganair Chief Executive has now left the building. What will the impact be on the rest of the employees, teams etc? This is when there can be enormous stressors due to change in management at all levels in an organisation. As an established Scottish airline I am sure it will continue to flourish 😀 #stressors #change #management #happy #stressmanagement #changemanagement https://lnkd.in/djJxeFy8

People matter. Attitudes matter. This was never more clear than on a recent business trip to AZ. Because of scheduling I flew out on American Airlines and returned on Delta. Same Route. Both planes were similar, the flights were all on time and both legs went smoothly so operationally there was little difference. But there was a NOTICABLE difference in the attitude of the employees. American Airlines employees were downright grumpy, surly and clearly not happy. They didn't want to be there. The Delta employees were doing the same exact job, in the same circumstances but had a smile on their faces and clearly made an effort to make the rigors of flying as friendly as possible. In our business client service is extremely important. I'm thinking about what Procyon can do to make sure our employees are engaged and happy. #RIA #ProcyonStrong #Delta #American #Leadership #Talent #Motivation

Why a strong Safety Culture matters. With the Boeing 727 Max 9 and Alaska Airlines in the news these last 3 weeks, it is worth revisiting an incident last year with the same aircraft type and how Alaska Airlines strong Safety Culture showed its value with a quick and bold decision to hold all operations at the first indication of an anomaly. “I didn’t walk into work that morning, thinking I would stop a major airline,” Bret Peyton [Alaska Airlines On-Duty Director of Operations] added. “What it says to me is that I’m empowered to do so and so is every employee here. It’s part of our safety culture.” Courageous Safety Leadership starts with the senior leadership of a company demonstrating that everyone is responsible for safety, and empowered to take action. That is the basis of their Safety Culture. #alaskaairlines #boeing737 #courageousleadership #leadership #safety #safetytraining #courageoussafetyleadership

Southwest Airlines has three balanced lived values: Warrior Spirit, Servant Heart, and Fun-Luving. This is the Fun Luving Value in Action. What would happen for people and profits if everyone in your company knew and lived according to your values? #corevalues #companyculture #funluvingvalue #livingthevalues #knowingthevalues

How to manage a “credit” for not giving you something you paid for. “When you attempt to use a flight credit, Qantas transfers you into a special booking engine that displays airfares that are often significantly higher than the airfares offered on the exact same flights in the regular qantas.com booking engine.”

Achieving Greatness Through Consistency: Lessons from Southwest Airlines In our relentless pursuit of greatness, consistency stands as a cornerstone principle echoed by motivational speakers and exemplified by those who have achieved remarkable success. But in today's fast-paced and ever-evolving landscape, is it truly feasible for individuals and organizations to remain consistent amidst the turbulence of change? Consistency, often interpreted as the act of persistently repeating what works, seems like a Herculean task in an era defined by unpredictability and rapid shifts. Can one uphold steadfast procedures and mechanisms in the face of dynamic industries and mounting pressures? Enter Southwest Airlines ,a beacon of consistency in the aviation industry for over half a century. With a resolute commitment to flying only Boeing 737s and an unwavering dedication to customer satisfaction, Southwest has defied conventional wisdom and soared to unparalleled heights. What sets Southwest apart is not just their adherence to procedures, but their ability to adapt and innovate within a consistent framework. Their disciplined approach to operations, coupled with a deep understanding of their core values, has enabled them to navigate through storms and turbulence with unwavering resolve. In an age where change is the only constant, Southwest Airlines stands as a testament to the enduring power of consistency. Their story serves as a blueprint for individuals and organizations alike, reminding us that while circumstances may shift and pressures may mount, staying true to what works and staying focused on what matters can lead to greatness. Let us draw inspiration from Southwest's journey and embrace the challenge of remaining consistent in our pursuit of excellence. For in consistency lies the key to unlocking our fullest potential and achieving our most desirable goals. #Consistency #Greatness #SouthwestAirlines #Success #Innovation #Adaptation #CustomerSatisfaction #Leadership

Did you know airline pilots need 1,500 flight hours before they can fly for airlines like Delta and American Airlines? These hours represent the amount of preparation it should take to do the job well. What do your preparation hours look like? How can you avoid being reactive and be proactive? What is one element of your work week you need to spend some time preparing for? Even if your prep time amounts to ten minutes of ‘white space’, how might this set you and your team up for success?

Nothing makes us happier then to see our products bring travel joy. #Statusmatch has proven time and again that frequent flyers don't switch brands for the miles. They switch when they are guaranteed the same seamless travel experience that their current status provides. Giving high-value travellers a taste of the elite life generates positive brand sentiment and creates long term, profitable customer relationships. Status is the most powerful tool in the loyalty toolkit. What are you waiting for?

We're celebrating Airline Weekly's 20th year anniversary and it's amazing how much the airline world has changed in 20 years. When Airline Weekly debuted in 2004, one of the big questions was whether United Airlines would survive. Delta Air Lines had just hired a restructuring firm specializing in bankruptcies. Boeing was starting to market a new airplane that it called the 7E7, later the 787. Brazil's Gol was preparing an IPO. Qantas was looking to merge with Air New Zealand. And Emirates had just launched flights to New York! Here's an inside look at the first issue published in 2004. To see how far we've come since 2004, check out a free issue: https://lnkd.in/gBgiGC4q

On January 23, 2020 Southwest Airlines reported its 47th consecutive year of profitability, a record no other airline has come close to matching. In fact, for much of the 1980s, Southwest was: - The most profitable airline - One of the most profitable companies on the S&P 500 This was achieved in a hyper-competitive industry with many companies trying to take its market share. How did Southwest do this? By executing on their Brand Promise in ways that were not easy to emulate. 👇 Learn more about this concept in this month's Community Webinar on Brand Promises. 👇 #scalingup #entreprenuership #leadershipdevelopment #teambuilding #salescoaching