✨Hospitality Brand Consultant | Multiple Award Winning Female Hospitality Professional | CEO The Haven Empire Group | VP,Africa Tourism Research Network | G100 Country Chair
I read a fascinating piece in the 2023 Hotel Guest Experience Report by Geberit and something struck me A remarkable contribution by Alon Baranowitz caught my attention: the potent power of storytelling in the era of information overload. Many hotels hold a wealth of history and culture, unrealized potential waiting to be transformed. Storytelling can be a game-changer in the hospitality industry—creating connections, fostering loyalty, and driving positive word-of-mouth marketing. How can we apply this? Here are some suggestions: - Tell your hotel's story: Convert rich history into captivating narratives via brochures or tours. Spotlight your team: Sharing instances of staff going above and beyond can spark a profound connection. - Be a local voice: Share local tales to build community. Collaborate with a local eatery for a unique dining experience. Want some more intriguing tips to uplift guest experience and fuel business growth via storytelling? Leave a 'YES' in the comments. #JA #brandconsultant #hospitality
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Hospitality Professional || Guest relation
11moYes