To win a dispute as a merchant, follow these best practices:
Keep Detailed Records: Maintain thorough documentation of every transaction, including receipts, contracts, and communication with customers.
Respond Promptly: Act quickly when notified of a dispute to provide the necessary evidence.
Provide Clear Evidence: Submit clear, relevant documentation, such as proof of delivery, customer acknowledgment, or signed agreements.
Follow Policies: Ensure all transactions adhere to your refund and return policies, and communicate these to customers.
Monitor Disputes: Regularly review disputes to identify patterns and take preventive measures.
Maintain Communication: Keep open, positive communication with customers to resolve issues before they escalate into disputes.
Mx Merchant will make your business more Efficient, more Effective and more Profitable
I offer a complimentary 30-minute discussion to walk through what that looks like for you.
www.calendly.com/jsaluk
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