James Mann’s Post

Self-service is often the weak link in customer experiences. Strengthen yours by harnessing AI’s new use cases and self-service options. Join Jon Arnold, Principal of J. Arnold & Associates and Elizabeth Tobey, Head of Marketing, AI & Digital at NICE as they lead you through the evolution of self-service and argue why contact centers need to elevate their capabilities for the sake of agents and supervisors, not just for customers. Register for the webinar on August 8: https://bit.ly/3ybp7du #CustomerExperience #ArtificialIntelligence #DigitalSelfService

A week has passed since our Interactions event in London, probably the most exciting, innovative and engaging event i’ve been to in my career….and there’s been a few…. Hats off again to the NICE team involved in putting this on, showing all that attended that we’re not here to make up the numbers….we’re here to take over!!!

Imagine that your CX operations are like the human brain - everything is connected. Nothing lives in a silo. Sound like a pipe dream? NICE just made your dream a reality with CXone Mpower. Stay connected to every CX touchpoint to ensure exceptional customer interactions every time. Explore the ultimate CX-aware AI offering: https://okt.to/vi1K5W #CXoneMpower #CustomerExperience #ArtificialIntelligence

We’re thrilled to announce this mega win in the APAC Region. NICE's CXone platform was selected to replace multiple long-standing legacy incumbents, enabling the customer to modernize and elevate their customer service practice with one unified platform covering all touchpoints. Get all the details: https://okt.to/ZoCkrt #CXone #CXAI #CustomerExperience

Get ready for an evening of music and fun! 🎉 Fatboy Slim is set to take the stage at Interactions International 2024 on June 25th. Don't miss the CX event of the year! Secure your spot for FREE now >> https://okt.to/bMQTrs #InteractionsIntl2024 #CXAIRealised #CustomerExperience

In the contact center space, 99% of companies said they plan to invest in AI analytics-driven quality management. It’s clear that businesses across all industries are in the process—or have already—made plans to include purpose-built AI in their strategy. Are you? Learn more about AI and the path forward! 🔎 https://okt.to/KpYXHw #CustomerExperience #ArtificialIntelligence

Exciting news! Our Celebrity Keynote Speaker, Steven Bartlett, will be live at Interactions International 2024 in London this June. Don't miss the chance to hear his amazing story. Secure your FREE registration today! https://okt.to/Eitphn #InteractionsInt2024 #CustomerExperience #CXAIRealized

Exciting news! Our Celebrity Keynote Speaker, Steven Bartlett, will be live at Interactions International 2024 in London this June. Don't miss the chance to hear his amazing story. Secure your FREE registration today! https://okt.to/PjsNI0 #InteractionsInt2024 #CustomerExperience #CXAIRealized

65% of customers left because of poor customer service. When a single bad experience can drive a customer away, leveraging purpose-built AI is essential to CX success. We broke down our research into an infographic so you can see the impact of CX AI on brand loyalty and more. 𝗙𝗶𝗻𝗱 𝗶𝘁 𝗵𝗲𝗿𝗲 https://okt.to/ahdutG #CustomerExperience #ArtificialIntelligence

Are you leveraging the power of AI for the Ultimate CX results? In one week, join NICE experts and our guests for an informative webinar series to see the real results leading companies are achieving with CX AI today. Go beyond the buzzwords and learn the breakthroughs from NICE that put you on the fast-track to value. Register here ✔ https://okt.to/dSoitw #CustomerExperience #artificialintelligence