Excited to share how AI is revolutionising Jira Service Management and bringing immense benefits to businesses! 🚀 1️⃣ Automated Responses: With Atlassian Intelligence, businesses can automatically respond to customers using the virtual agent, knowledge base, and Atlassian Intelligence. This not only improves response time but also enhances customer experience. 2️⃣ Suggest Request Types: AI can suggest what types of requests you could create, streamlining the process and saving valuable time. 3️⃣ Summarise Issue Details: No more sifting through long descriptions and numerous comments. Atlassian Intelligence can quickly generate a summary of the description and comments on an issue, enabling agents to understand the context swiftly and take action. 4️⃣ Content Generation and Transformation: AI can generate, transform, and summarise content in Jira Service Management web issues. It can fix typos, adjust tone, or summarize lengthy instructions for concise customer responses, improving communication and alignment between agents, customers, and stakeholders. 5️⃣ Increased Productivity: AI in Jira Service Management has been found to provide significant service desk productivity benefits due to increased ticket deflection rates, automated workflows, and reduced context switching. By integrating Atlassian Intelligence (AI) into Jira Service Management, businesses can accelerate decision-making, increase productivity, and free up their team’s time to focus on the work that matters. Truly, a game-changer in the realm of service management! To find out more from industry minds and customers, join us at our exclusive breakfast event Hosted by Adaptavist Lars Bachmann, Akshay Anand, Effie Bagourdi, Richard Crampton, Martin Brignall #AI #JiraServiceManagement #Atlassian
📅 SAVE THE DATE 📣 and join our esteemed industry authorities from both Atlassian and Adaptavist who explore navigating complex regulatory settings using an AI-powered service management solution. Exclusive breakfast event 12 March 2024 | 8:00 AM - 11:30 AM / MOORGATE PLACE, LONDON WHY ATTEND? Our industry experts will explore AI-powered service management solutions drawn from domain expertise and best practice frameworks. Learn about service transformation that drives collaborative synergy, empowering technology and business teams to build transparent enterprises. REGISTER: https://lnkd.in/d2ruebMs 📌 8:00 AM Registration & refreshments 📌 8:45 AM Welcome 📌 9:00 AM Balancing governance and operational agility Akshay Anand, Principal Pre-Sales Consultant, Atlassian 📌 9:25 AM AI + Atlassian roadmap Effie Bagourdi, ITSM Practice Lead, Adaptavist 📌 10:00 AM Leveraging AI to enhance service delivery Martin Brignall, Enterprise Technology and Tooling, OVO Energy 📌 10:25 AM Fireside chat with Akshay Anand, Anand Unadkat (Partner Solution Architect, Atlassian), Martin Brignall, Richard Crampton (Principal Solution Architect, Adaptavist) and Effie Bagourdi #itsm #esm #atlassian #atlassiancloud #bankingindustry #insuranceindustry