Jamie Arthur’s Post

Are your #GTM teams speaking different languages? It’s a common challenge that we see in scaling organizations in today's market, I'm sure a good portion of the founders out there are experiencing it right now... but there is a solution... Introducing The Operating Model from 🐶 Jacco van der Kooij "Revenue Architecture" textbook—a potential game-changer for aligning your #GTM teams, and creating focus around profitable, efficient growth. (#PEG) 💡Key insights for #RevOPs practitioners: 1. It uses the #SPICED framework (Situation, Pain, Impact, Critical Event, Decision) to bring all GTM teams onto the same page. 2. #Impact becomes the universal language, aligning the entire customer journey around measurable outcomes, while helping your GTM teams drive value creation. 3. The Bowtie model provides a standardized approach to metrics, ensuring seamless alignment across departments. 💡 What I find fascinating is how this model tackles the issue of incompatible tools and methods head-on. It’s not just about picking the right tools—it’s about creating an integrated system that enables true collaboration across all customer-facing teams. 📈 In my experience, this approach creates a clear path to sustainable growth by focusing every GTM effort on delivering real customer impact. 🎁 There is a complete Bowtie Standard document if you want to dive in like I did, you can find it in the comments below - Enjoy! ❓ So, is your organization still wrestling with silos and mismatched methodologies? Or have you found a way to drive true interoperability across #GTM functions? ❓ Let’s chat—how could adopting The Operating Model reshape your approach to customer engagement? Could it be the key to unlocking a new level of efficiency and alignment? 💡 #RevenueArchitecture #SaaS #WinningbyDesign #RevOps #unasoftware

AI in Enterprise Service Management. THE Executive breakfast by Adaptavist and Atlassian in #London 🇬🇧 NOW. Line up looks simply incredible 😎 Anand Unadkat (Partner Solutions Architect, Atlassian) Effie Bagourdi (ITSM Practice Lead, Adaptavist) Martin Brignall (Enterprise Technology and Tooling, OVO Energy) Akshay Anand (Principal Pre-Sales Consultant, Atlassian) Richard Crampton (Principal Solution Architect) Want to know more about AI powered ITSM solutions? This one has a focus around highly regulated companies. But intelligent solutions (with AI) to deliver value faster is obviously not limited to banking and insurance. —————— #itsm #esm #JiraServiceManagement #atlassian

ServiceNow is embracing an operational excellence mindset, and the possibilities are endless when it comes to leveraging generative AI.   Earlier in March, I had the privilege to host The Conference Board OE Council at ServiceNow's new Executive Briefing Center. What a great opportunity to discuss with cross-industry OE leaders on how AI can supercharge OE and transform organizations.   Recently, we held our Company OE Kick-Off and celebrated our annual OE Award winners for their exemplary accomplishments in operational excellence. Congrats and big thanks for everyone's OE impact!   As part of OE Kick-Off, we had a conversation with Frances Frei, Harvard Business School professor, and author of Move Fast and Fix Things. Her book has inspired all of us to put these easily digestible 5-day framework into action to solve problems faster. We continue to push hard to open up new markets, drive efficiencies, and nurture a culture of excellence at ServiceNow.   It's important to note that Frances' framework excludes the weekend from action days. Recovery and well-being are essential, so you can go the distance and be in it for the long term.   Monday – Identify Your Real Problem Tuesday – Solve for Trust Wednesday – Make New Friends Thursday – Tell a Good Story Friday – Go as Fast as You Can   What do you think of this framework? Can you see yourself or your organization putting it into action? Who else should be recognized for having an operational excellence mindset?   Let me know in the comments. As our CEO, Bill McDermott likes to say, "Let's GOOOOO! #lifeatNOW Conference Board OE Council: Tomaz Seignemartin Dan Colvin Phil Forve Trey Collins Mary Handorf Tim Hoehn Roger Wilkes Aleda Roth Heidi Snyders Lou Felice Chris McRay Laurent Pommier Meagan Miller Freddie Burder Franklin Cappadora OE Enterprise Award Winners: Adam S. Ian Cox Stuart Brydson J'Mi Xelle Ponce Amy Chhour Jennifer Elman Lynn Syme Vivek Mandava Pat P., Deepika Dahiya Cheryl Pilley

✨ GoAI with SGITAL - ServiceNow Premier Partner: A Breakthrough Workshop on AI-Driven ITSM Transformation ✨ 📅 18th September 2024 marked a special moment for the successful relationship between ServiceNow and SGITAL - ServiceNow Premier Partner. In partnership with ServiceNow, SGITAL - ServiceNow Premier Partner proudly hosted the #GoAI Workshop at ServiceNow’s Singapore office, where we showcased how AI is redefining IT Services Management (ITSM) and empowering organizations to work more cohesively and efficiently. 🚀 We’re thrilled to have had the opportunity to dive deep into how AI is not just an enabler but a catalyst for holistic business improvement. This event was a testament to ServiceNow’s mission of “making the world work better for people” by fostering innovation, equitable access, and collaborative opportunities. Key highlights from the workshop include: 🔹 Kenny Hay (Senior Director, Global Partnerships & Channels, Asia) shared invaluable insights and personally connected with our customers. 🔹 Milind . (AI Scientist), introduced his unique "CASES" Framework for AI adoption in digital transformation journeys. 🔹 Tommy Chin Yik Sean (Director, Sales, Asia) demonstrated the power of AIOps using real-world examples, including NowAssist, AI Search, Virtual Agent (MS Teams), and Predictive Intelligence. 🔹 Our very own Sachin Khatri (CEO at SGITAL) wrapped up with a hands-on demo showcasing how AI can unlock the full potential of ServiceNow for our customers. The day concluded with a vibrant networking session over a hearty meal, generously hosted by ServiceNow. 🍽️ We deeply appreciate our customers, partners, and the ServiceNow community for their unwavering support and collaboration. Together, we are shaping the future of AI-driven transformation! A big thank you to our SGITAL team and special mention to Lawrence Chua, Riduan Zaini, Elfie Mohd Amin, Hema Gunasekaran, and Khushboo . for making this event a huge success! 🌟 Follow SGITAL for more such exciting workshops and opportunities to be part of the next wave of AI-driven innovation. #AI #AIOps #ServiceNow #ITSM #DigitalTransformation #GoAI #AIinBusiness #Innovation #AIWorkshop

Join us at #ServiceNow World Forum Munich as we take an executive-eye view of how AI can be realistically engaged today to help CIOs drive better business outcomes and deliver business agility: https://lnkd.in/gNBZrydh #genai #agile #transformation

Don’t Miss Our Next US Federal LCNC Subcommunity of Practice Session on October 17th! **US Federal IT Leaders, Low-Code/No-Code Program Managers, and Industry Partners:** Mark your calendars! We’re just 3 weeks away from our next U.S. Federal LCNC Subcommunity of Practice full session, happening on **October 17, 2024**. This session is all about “AI Readiness through Low Code”, and it’s going to be packed with some great insights and updates on how LCNC is driving Federal IT modernization! Here’s what’s on the agenda: ✅ Platform Showcase (ServiceNow): See how ServiceNow is helping agencies prepare for AI integration through low-code capabilities. ✅ Agency Vignette: Hear a success story from an agency that piloted a Low Code AI initiative—real insights, real impact. ✅ Best Practices from Gartner: Learn how agencies can overcome AI adoption challenges and best leverage low-code platforms to meet modernization goals. ✅ Community Updates: The MVP version of the US Federal Low Code Adoption Playbook is complete and will be formally rolled out on the day of our session, we’ll be discussing implementing SaaS into our subcommunity’s body of work, and more! Event Details: 🗓  Date: October 17, 2024  ⏳  Time: 11:00 AM - 2:00 PM EST  🚩 Location: Virtual (Event link provided upon registration) To learn more and register, visit: https://lnkd.in/ezv-Hyxb Lastly, thank you all for your involvement, contributions and continued support for this community! Help us continue growing even more by spreading the word. Agency LCNC reps and Federal IT champions can join our community by emailing **LCNC-subscribe-request@listserv.gsa.gov** from their government domain. Let’s keep driving Federal IT modernization forward! #LCNC #MovingGovernmentForward #LowCodeNoCodeSCoP #oneteam #digitaltransformation #itmodernization #lowcode #reinventinggovernment #technology #innovation

Last Call Jira Service Admins! 😀 💪 Before you scroll down, 👀 Do you feel like the webinar is yet another story about optimizing your ITSM processes? Don’t worry, it is not your typical yawn-a-thon. 😉 Join us with our Principle Atlassian Consultant, Travis Alexander as he garners your attention by revealing innovative ways you can leverage AI to enhance your ITSM processes & IT service operations. That’s not all! There are other million things he’ll cover, but here are a few glimpses: 1. Streamline workflows by automatically assigning tickets to your right teams. 2. Improve your response time by instantly categorizing & responding to incoming requests. 3. Ensure critical issues are addressed first with AI-driven prioritization. 4. Move tickets much smoother, reduce manual effort & speed up resolution times. Get an edge by fusing AI into your ITSM processes. Grab your headsets, sit back, and watch AI doing its magic by transforming your JSM to greater heights. Congratulations 👏 ! You made it to the end. Make it to the webinar too. 😁 Register Now - https://lnkd.in/efu3fSib #atlassian #webinar #ITSM #AI #empyra #itconsulting

Simplify and Enhance Your IT with AI-Driven APM Discover the future of Application Portfolio Management with our AI-Driven APM approach. Streamline your IT operations, reduce manual effort, and ensure your applications align perfectly with business goals. Our solution stands out by offering flexibility, precision, and strategic alignment, setting a new standard in IT management. Step 1: Comprehensive Discovery: Begin by scanning your IT ecosystem. Whether you prefer standalone discovery or integration with ServiceNow, we ensure a thorough cataloging of all your tech assets. Step 2: AI-Powered Detection: Utilize our advanced AI to analyze your tech inventory, identifying key applications and organizing your stack for maximum efficiency and impact. Step 3: Strategic Alignment: Conclude by mapping your technology to your business objectives. Our AI-driven approach ensures your applications are not just operational but also perfectly aligned with your company's strategic goals. Embrace the power of AI to transform your application management. Interested in learning more about AI-Driven APM? Let’s connect! #AIDrivenAPM #ITManagement #DigitalTransformation #BusinessAlignment

Thanks to all the customers and partners who joined us in Las Vegas for ServiceNow Knowledge. Your engagement and collaboration are crucial in driving innovation and success in our shared journey. #Know24 was one for the books! For the biggest takeaways from our smartest Knowledge ever, read more below. http://spr.ly/6041dTlr5