Janavi Parekh’s Post

Whenever I see an Ad for a Customer Relations Manager, several things spring to mind. Why is there a vacancy? Who was doing it before? If it’s a new role, why is it required? What is the present customer care process and how do they measure their successes? What else has changed in the business? Who else has changed in the business? How many current owners will someone be responsible for managing? How many new owners will need to be managed in the next 12/18/24 months? What is the record of creating satisfaction for customers? Is there a repetitive theme with matters to be resolved on each site? How long has the existing site team for each site been with the company and what is their level of competence? What is the reporting line of command? How quickly can decisions be made and what’s the process for getting something done? Who does it? The same subby who messed up or a new independent team? Who else is doing the same job in the company? How happy are they? How much autonomy and authority does the role have? How far are the sites? Are they open 7 days? What major issues have been on sites with build/customers? You get the picture… there are many more questions. Who’s recruiting for your next Customer Care Manager or Customer Relations Manager?

My journey of becoming a successful customer service representative. I understood that to excel in this role, i needed a blend of empathy, patience, and problem-solving skills. First, I mastered active listening. I made it a habit to attentively listen to customers, acknowledging their concerns and empathizing with their situations. This allowed me to understand their needs fully. Next, i honed my communication skills. I learned to convey information clearly and concisely, avoiding jargon that might confuse customers. Whether it was through phone calls, emails, or live chat, I always maintained a friendly and professional demeanor. I also familiarized myself with the products and services offered by my company. By knowing the ins and outs of what I was supporting, i could provide accurate information and efficient solutions to customers' issues. Furthermore, i never shied away from challenges. Instead, i viewed them as opportunities to learn and grow. Whenever I encountered a difficult situation, I remained calm, assessed the problem objectively, and worked diligently to find a resolution. Moreover, i understood the importance of teamwork. I collaborated closely with my colleagues and other departments to address complex issues promptly, ensuring a seamless experience for customers. As i continued to hone my skills and mindset, my reputation as a top-notch customer service representative grew. Customers praised my dedication, efficiency, and genuine care. My commitment to excellence not only earned me accolades within the company but also paved the way for my career advancement. In the end, i journey to success as a customer service representative was a testament to my unwavering dedication, empathy, and willingness to go above and beyond for my customers. And as i continued on my path, I inspired others to strive for greatness in their own roles, creating a culture of exceptional customer service within my organization #day1ofconsistencywithtechsis #customerexperience #linkedingrowth #linkedinconnections #socialemediamarketing #projectmanagement

Customer support agents don't have it easy. I came across a video on TikTok where a customer support agent working in a call center matched a rude customer's behavior. At first, he ended the call with the customer for being rude, and the call started with a lot of insults. When the customer called back, this agent decided to fill him in on the fact that he won't sit and take insults from an elderly man who does not know how to communicate. Then the ranting began. Many customer support agents have encountered similar situations, and I am not exempted. We are humans, and sometimes we lose our cool with these customers too. In your journey as a customer support agent, you grow thick skin and realize that this is the best approach to situations like this: 🧘♀️Take a moment to breathe, collect your thoughts, and approach the situation with a composed demeanor. 🆑 Make it clear that while you're committed to assisting, disrespectful behavior will not be tolerated. 👍 Acknowledge their frustration, make excuses for them. This will help you calm your nerves. ✅ Keep your eyes on the prize, which is resolving the customer's issue. 🎗️Don't hesitate to seek support from supervisors if the situation becomes unmanageable. Remember, every interaction is a learning opportunity! Now let me hear from you. Have you been in a similar situation? If yes, how did you handle it? ————————————————— I am open to any opportunities to utilize my skills and expertise as a customer service or support agent. Feel free to reach out if you are looking for a dedicated and professional customer support agent. #customersupport #customerservice #crmsystem #effectivecommunication

Being a customer service Executive has made me a better person, It has created a different being for me. It is a path that allows me to work and have fun at the same time. I have always liked to help my customers especially the irate ones🤷♀️, I can’t explain it, but 🥰,I don’t just treat them like a angry customers, I know there is good in every situations. So I take my time to attend to them, and with my experience as a customer service executive they have turned to become my best customers. If you need to give your customers the best experience, or make your brand known, you should hire me📈 I am Uzoamaka Okorie, an exceptional customer service Executive, I am the person best to give your customers the best experience. —————————————————————— If this is your first time seeing my content, let’s connect and endeavor to follow me for more 🔔content. #linkedin #customerexperience #customersuccess

Good customer service means much more than it means🤭 Here are the significant points that proves you're offering a good customer service ☺️ ✅Continued success:Good customer service ensures that customers remain satisfied, leading to repeat business and positive word-of-mouth referrals, which are crucial for sustained success in any industry. ✅Increased profit:By providing excellent customer service, businesses can attract more customers, retain existing ones, and encourage them to spend more, resulting in a boost in revenue and profitability over time. ✅Higher job satisfaction:Employees who deliver good customer service often experience greater job satisfaction because they feel valued and appreciated for their efforts in meeting customer needs and exceeding expectations. ✅Improved company or organization morale:A culture of prioritizing customer satisfaction fosters a positive work environment where employees feel proud to represent the company and are motivated to collaborate effectively, leading to improved morale across the organization. ✅Market expansion of service/products:With a reputation for outstanding customer service, businesses can leverage this advantage to expand into new markets, introduce new products or services, and capitalize on opportunities for growth and diversification. My name is ODOM CHINECHEREM. I am your a virtual Assistant for your social media management and customer service. #Hiringsocialmediamanager #Hiringcustomerservice #Hiringnow #VirtualAssistant.

IS CUSTOMER SUPPORT THE NEW MARKETING BOOT CAMP? MY STORY MIGHT SURPRISE YOU. Remember those childhood dreams of strutting confidently in stilettos, leading a team, and crushing goals in a swanky office? my career vision involved towering heels, sleek offices, and leading my team to world domination (okay, maybe just quarterly goals). Computer Village, with its bustling chaos and fufu phone swap rumors, wasn't exactly on the itinerary. Yeah, turns out the universe had a different script in mind for yours truly. Instead of polished floors, my first taste of "professional life" landed me smack-dab in the bustling, chaotic heart of Lagos' Computer Village. Just the thought of navigating those streets sent shivers down my spine. Stories of phone-swapping scams and "fufu phones" (yes, you read that right) had me convinced this was a temporary pitstop, not a career destination. But 2018 had other plans. What started as a customer support role at a service repair center morphed into leading the entire unit! While the experience was daunting, it ignited a flicker within me – I craved more than just answering calls and resolving issues. Being a natural people person, I thrived on communication, but the "receive call, solve problem" loop left me yearning for something more. Human connection? Absolutely! But in a different dimension. Enter the Team Lead role - a daunting yet rewarding experience. Sure, some days had me questioning my sanity, but I discovered a passion for guiding and empowering others in this sometimes-crazy customer service world. Oh boy, the highs of satisfied customers were matched only by the lows of ---well, let's just say some interactions could make you question your life choices. #CustomerServiceStruggles Yet, ever the optimist, I turned pain into purpose. My mission became fostering customer satisfaction AND empowering other support heroes to thrive. Longtime followers might remember my stories and even training sessions around this very passion. Continues in the comment session...

Are you actively learning new skills, or are you hesitant to enroll in a new course? Working in customer support has exposed me to new opportunities. A few weeks ago, a customer approached me with a complaint about struggling to organize his activities and needing assistance in delegating his workload. Even though these tasks weren't part of my official responsibilities, I was eager to help and volunteered to take them on. I quickly applied my calendar management and inbox organization skills, which greatly eased the customer’s stress. It's extremely gratifying to see a customer constantly smiling because of your excellent problem-solving skills. I am a customer retention representative with over 3 years of experience. I excel in problem-solving, going the extra mile for customers, clear and concise communication, proactive issue resolution, and customer onboarding. I aim to make a positive impact. I would appreciate the opportunity to have a 10-15 minute conversation with you about how to enhance customer retention services. You can reach me via direct message or email at christyedet17@gmail.com. Content marketing challenge with Josephine Umana #contentwithjojo #customersupport #virtualassistance #contentmarketing

Customer Support Manager value in IT companies👨💼💬 There is no question, that such specialists as customer support managers are among the most sought-after in IT companies. Consequently, we need to say a couple of words about their importance. A well-trained customer support team can ensure that a company conducts a proper and successful business🚀 Communication is a key responsibility of a Customer Support Manager. Such specialists communicate with people either through text or via calls. They serve as a bridge between customers and a company, resolving multiple issues, handling complaints, and offering advice🤝 Customer Support Manager positions perfectly suit those ready to constantly hone their skill set, learn, and work on themselves. Communication with people is something a customer support manager likes, without a doubt. For our support managers, there is an opportunity for professional growth as we have many projects and care about our employees, helping them build their careers🤗 We carefully select our candidates for this position. Investing in quality customer service can help us save clients' loyalty, improve our reputation, and increase the company's sales🔥 We always have job opportunities for those who want to become one of our Customer Support Managers🫶 Please, write to the company's mailbox hr@frozeneon.com Our Recruitment Team is looking forward to your applications💙

Hello everyone! I was meaning to write to this post a while after my employment, at least for a couple of months from now, but as someone who has recently embarked on the adventure of working as a customer service representative in a call center, I wanted to share some insights from my experience over the past two months. It's been an eye-opening journey filled with valuable lessons. From handling straightforward inquiries to navigating through challenging situations with angry customers, every interaction has taught me something new. I would like to think about every interaction as a puzzle to solve, which is a hobby that I do enjoy. Whether it's troubleshooting technical issues or addressing concerns about procedures or services, I've honed my problem-solving skills by finding creative responses tailored to each customer's situation. Another important part of customer service, in general, is dealing with frustrated or upset customers. It could be incredibly challenging, especially for someone who would rather think about solutions and not reactions. But it has taught me the importance of empathy and patience. By actively listening, acknowledging their concerns, and offering solutions with a calm demeanor, I have had the pleasure to turn potentially negative experiences into positive ones. Personally, I think this is one of the best things you could do as a human to make other people feel better. Finally, every day brings new challenges and opportunities for growth. Through ongoing training sessions and feedback from supervisors, I've been able to enhance my communication skills, learn from mistakes, and strive for continuous improvement since I started working as a customer service representative. It has been a rewarding experience that has allowed me to develop valuable skills while making a positive impact on customers' experiences. I look forward to continuing this journey and further refining my abilities in providing exceptional service. #CustomerService #CallCenter #Empathy #ProblemSolving #continuousgrowth

THE LESSONS OF CUSTOMER SUPPORT I'm about to reach the three months milestone as a Customer Support Specialist. I'm not going to lie, every day presents a new challenge, alongside with something new to learn. There's a lot involved, not only on the technical aspect of the information you're giving, but also the way one must adapt their communication skills when it comes to deliver said information. Along these lines comes a validation of a theory I've been developing and seen being shared online: somewhere between concluding high-school/university and entering the job market, one should take roles in customer support or retail for a few months. Why? Besides learning the basics of a job routine and the skills involved, one would also work on their empathy, humanity and communication. There are too many people reaching for a customer support line demanding this world and the next, treating the agent who is trying to help them as the one responsible for whatever happened. And, in some cases, as someone inferior. It's understandable that one can be irritated or frustrated, but letting these emotions take control, clouds the senses, which makes it difficult to perceive that, on the other side, there is someone that is trying their best. And this person can very well be having a bad day, gathering all the energy remaining to be professional and empathic, amidst all the barrage of shouts that are thrown their way. A person with dreams, goals, ambitions and passions. A person like everybody else. There is nothing to lose in being nice. On the contrary, there is a lot to gain, from making someone's day, to ensure a quick and easy solution to what seemed to be a big problem.