Busy hospitals face significant challenges in efficiently triaging patients. Lengthy wait times. Misallocation of resources. Varying levels of care that don’t align with patient needs. Others and I see this frequently, and it’s frustrating. A central triage team may struggle with the complexity and nuances of patient presentations. This can lead to over-triage (patients unnecessarily placed in high-acuity settings) and under-triage (critical cases not getting immediate attention). If we had better triage protocols and AI-assisted systems, we could improve patient flow and resource allocation. We could even develop multidisciplinary triage teams to bring diverse expertise to the process. Maybe this is just a pet peeve of mine. And it’s a system problem—not a patient, staff, or physician problem. There needs to be a more robust way to triage. I’ll rant more about this problem and analyze it in tomorrow’s Inefficiency Insights newsletter. Subscribe here 👉 [https://lnkd.in/dp7VGBHp] #healthcare #emergencydepartment #triage #healthcareinnovation #AIinHealthcare #InefficiencyInsights
Jared Dashevsky, MD, MEng’s Post
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Primary Care Consultant | Keynote Speaker | Specialising in Consulting - Clinical Governance, Clinical & Operational Development, Financial & Patient experience
Triage Methods - how good are they? To beat the waiting lists, nowadays most practices are using new tools to triage patients. Thanks to the spirit of human ingenuity and innovation, there are lots out there! But I wonder, have these been evaluated? And are these new methods in line with what the patients want? I know more and more practices are now using WhatsApp-like conversations with people to "treat them”. Is this something I would want....certainly not. Even as a proud primary care practitioner, I am sad that our care is being almost reduced, to this way. Consider our ageing population, most of them who need access to a GP need to see them in person, and not through an SMS or video call. I agree a lot of issues can be dealt with via message phone call but in general, it's a very small amount. I am also unsure of whether certain new methods are effective - I am also seeing patients having to fill out forms which take them 30 minutes, and then for the clinical to read and respond, it takes another 30 - surely this takes much longer than a traditional face to face question? I’ve always maintained that systems and processes should be streamlined. There is a place for triage systems in primary care, but we should not depend on it entirely. It could cause issues in the future, especially patient safety. What are your thoughts? Let me know in the comments below! #primarycare #triage #NHS
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