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To be the best in quality, you must invest in quality.

Dr. W. Edwards Deming's 14-points were developed in 1982 and still hold true to this day. If your mission is total quality management and you need a quality star to guide you, consider Deming's 14-points as stepping stones to help you get to your destination. 1. Create constancy of purpose for improving products and services 2. Adopt the new philosophy 3. Cease dependence on inspection to achieve quality 4. End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier 5. Improve constantly and forever every process for planning, production, and service 6. Institute training on the job 7. Adopt and institute leadership 8. Drive out fear 9. Break down barriers between staff areas 10. Eliminate slogans, exhortations, and targets for the workforce 11. Eliminate numerical quotas for the workforce and numerical goals for management 12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system 13. Institute a vigorous program of education and self-improvement for everyone 14. Put everybody in the company to work accomplishing the transformation

Jerry Caramico

Sr. Project Manager at Motorola Solutions

2mo

If Deming had a 15th point it is that points 1 -14 are “all or nothing”. They are not pick and choose, you must apply them all or you will not be successful.

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