Vice President, Administration Operations at Novant Health | Redefining CX in Healthcare | Meeting & Exceeding Community Needs | Serving All People
A new HealthLeaders Intelligence report has shed some light on the current state of the #PatientExperience. According to its findings, a majority of #healthcare executives found that provider organizations reported high levels of strength in these patient experience areas: patient safety, clinical outcomes, and patient satisfaction. Additionally, 82% of survey respondents reported either moderate (43%) or minor (39%) improvements to their HCAHPS scores. While the report did highlight critical areas for improvement, these findings are really encouraging. During the pandemic, many organizations had to forgo the patient experience in order to focus their efforts on other aspects of care. Now, the #PX is getting the attention it deserves and I think we will see real improvements in 2024. #FutureOfHealthcare #HealthcareLeadership
