Jennifer Vander Heide’s Post

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Deputy Director | Grand Rapids Public Library

A helpful framework - especially for libraries.

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Trust building includes these three reinforcing building blocks: demonstrating competence, showing good intent, and promoting belonging. These can be realized when they are operationalized within an enabling environment of reliable information. Learn more about trust building in IREX’s “Cultivating Community: A Framework for Building Trust in Leaders and Institutions” report: https://bit.ly/43lUxsG #TrustBuilding #Leadership #Institutions #Community #SocialTrust

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