Jerry Clark’s Post

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Currently seeking new opportunities focused on customer service, steering in a different direction from food services.

Why The Decline? From a restaurant perspective, this question makes you go hymm... Yet, is it really that hard to figure out? After COVID, businesses seemed to have a different mentality about how to conduct business. Many restaurants that have survived the storm have done so because they returned to "business as usual" mindset. Full menus were once again utilized. There was someone to greet guests, answer phones, serve the tables. Yet, for those who remained in the COVID mentality, the outcome was not so pleasing. How does a business give great customer service if there's no one working to service the customers / guests? The million-dollar question. Meanwhile, saving labor has been seen as a profit? It comes down to one factor: "People remember." They remember: it took how long for someone to greet us. Why did the phone ring so long before being answered? Why did it take so long to get their drinks / appetizers / food / check? Things that make you go hymmm.... 🤔

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