Jessie O'Driscoll’s Post

Across the TELUS and TELUS International family, our AI Board leverages the irreplicable combination of one of the world's leading communication service providers with a global digital experience company. This allows us to scale Gen AI capability - better, faster, cheaper and importantly - more respsonsibly. Our best example to date comes with today's beta release of Fuel iX, an enterprise-grade AI engine designed to help you upgrade your generative AI (GenAI) pilots to production scale, deploy customized solutions faster and effectively manage the technology responsibly. We already have over 30,000 team members using capabilities in the Fuel iX suite every day. As my colleague Tobias Dengel shared “Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity and trust. Our first customers were key divisions within TELUS and we were able to implement AI solutions ranging from IT service desk, field service, and internal team member knowledge solutions to in-store retail associate copilots, customer service agent assistant, and a public-facing consumer website – doing so safely, responsibly, and in record time,” Ready to take AI from your lab / experiment to scale - safely and responsibly? Check out this 60 second video, visit https://fuelix.ai/ to learn more and drop me message. #AI #GenAI #FueliX #TELUSInternational #TELUS #LLM #Beta #ResponsibleAI

TELUS International's Fuel iX platform enables organizations a central point of orchestration, management, governance, and operation for multiple GenerativeAI investments, and quickly use cases that empower employees and customers. The power of #GenAI, with enterprise grade controls and governance...and it is already deployed in production at enterprise scale. Check out the short video to see how TELUS uses Fuel iX today to improve their employee experience! #EX

🚀 In today's rapidly evolving business landscape, the need for a centralized AI management platform has never been more crucial. I'm thrilled to announce the launch of Fuel iX, a groundbreaking AI management platform developed by the collaborative efforts of TELUS, TELUS International, and WillowTree. Already deployed at scale to tens of thousands of employees, Fuel iX enables seamless management and switching of LLMs while ensuring quality, testing, compliance, and impact tracking. Let's embrace the future of AI together! 💥 #AI #chatgpt #genAI #conversationalAI #WillowTree

Fuel iX, an enterprise-grade #AI engine, accelerates your development of generative AI solutions. It helps you: ⚡ Create fast impact thanks to #GenAI copilots ⚡ Centralize control for good AI governance ⚡ Enhance trust with safe, responsible AI practices All while avoiding vendor lock-in so you stay flexible. Fuel iX already helps CIOs leaders like Hesham Fahmy of TELUS “lower the barrier of entry into generative AI.” #FueliX is in beta, too. Now’s the time to try it for free. https://www.fuelix.ai/

Today we announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster and effectively manage the technology responsibly. “Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity and trust. Our first customers were key divisions within TELUS and we were able to implement AI solutions ranging from IT service desk, field service, and internal team member knowledge solutions to in-store retail associate copilots, customer service agent assistant, and a public-facing consumer website – doing so safely, responsibly, and in record time,” said Tobias Dengel, General Manager of Fuel iX and President of WillowTree, a TELUS International Company. “To date, we have over 30,000 users within TELUS, and these solutions have significantly increased employee productivity.” Learn more in today’s press release: https://lnkd.in/ghGj8aMe #GenerativeAI #GenAI #FueliX

As AI proliferates the enterprise, a central management platform that allows companies to manage and switch LLMs at scale, ensure quality, testing and compliance, and track impact is absolutely critical. Today, I am so, so incredibly proud of the TELUS, TELUS International and WillowTree combined team for launching Fuel iX, the most expansive AI management platform of its kind, already deployed at scale to 10s of thousands of employees. Let's go! #AI #chatgpt #genAI #conversationalAI

Last month, we had an insightful and dynamic time at the Copenhagen DTW Ignite conference. The key takeaway? It's all about AI!   Key Focus Areas:   AI for Customer-Side Cost Savings: ·      Leveraging AI to enhance customer experience while driving down operational costs. ·      Implementing intelligent automation to streamline customer service and support. Value Spectrum Optimization: ·      Utilizing AI tools to maximize the value spectrum, optimizing both cost and revenue sides. ·      Focusing on efficiency and performance improvements across the board. Machine-to-Machine Automation: ·      AI-driven automation facilitating seamless machine-to-machine interactions. ·      Enhancing network efficiency and reliability, proving to be a game-changer in operational dynamics. What Telcos Are Looking For: ·      Innovative solutions that balance cost-saving measures with revenue-generating opportunities. ·      Strategies that incorporate AI to provide robust, scalable, and future-ready telecommunications services. The discussions and presentations underscored the transformative potential of AI in reshaping the telco landscape. Excited to see how these innovations will drive our industry forward! #DWTIgnite #AI #Telecommunications #Innovation #CostSavings #RevenueGeneration #Automation #FutureOfTelecom

𝗙𝘂𝘁𝘂𝗿𝗲 𝗧𝗲𝗹𝗰𝗼 𝗧𝗮𝗹𝗸𝘀 𝗥𝗲𝗰𝗮𝗽: 𝗔𝗜 𝗲𝗻𝗮𝗯𝗹𝗲𝗱 𝗧𝗲𝗹𝗰𝗼 𝗟𝗮𝘀𝘁 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆, 𝘄𝗲 𝗴𝗮𝘁𝗵𝗲𝗿𝗲𝗱 𝗮𝘁 𝗗𝗧 𝗵𝗲𝗮𝗱𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝘀 𝗳𝗼𝗿 𝗮𝗻 𝗲𝗻𝗴𝗮𝗴𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 𝗧𝗲𝗹𝗰𝗼 𝗧𝗮𝗹𝗸𝘀 𝘀𝗲𝘀𝘀𝗶𝗼𝗻 𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗼𝗻 𝗔𝗜-𝗲𝗻𝗮𝗯𝗹𝗲𝗱 𝘁𝗲𝗹𝗲𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀. 𝗪𝗶𝘁𝗵 𝗮𝗿𝗼𝘂𝗻𝗱 𝟭𝟱𝟬 𝗵𝗶𝗴𝗵-𝗹𝗲𝘃𝗲𝗹 𝗽𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 Deutsche Telekom, T-Systems International 𝗮𝗻𝗱 𝗲𝘅𝘁𝗲𝗿𝗻𝗮𝗹 𝗴𝘂𝗲𝘀𝘁𝘀, 𝘁𝗵𝗲 𝗲𝘃𝗲𝗻𝘁 𝘀𝗽𝗮𝗿𝗸𝗲𝗱 𝗹𝗶𝘃𝗲𝗹𝘆 𝗱𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗼𝗻𝘀. AI is driving transformation. Therefore, we have to discuss, how AI is reshaping the telco industry. Moderated by Isabel Neubert, the panel (Steffen Kuhn (Detecon), Joern Kellermann (T Systems), Jan Hofmann (VTI), Mei Wu-Gehbauer (DTIT) & Chris Featherstone (AWS), Tino V. (UiPath)) emphasized the importance of aligning AI strategies with business objectives for maximum impact. In the words of panellist Steffen Kuhn: "We still need people who understand the business." Having individuals who understand the nuances of our industry is critical. The key is to use AI to free up time for deep thinking and ideation, rather than wasting it on dull tasks. AI is great for handling routine tasks, so we can focus on creativity and innovation. The afternoon marketplaces also showcased Detecon's AI application topics, including the AGV assistant, AI ethics frameworks, and AI avatars as system interfaces. They proved to be a highlight and attracted numerous enthusiastic guests! Special thanks and appreciation go to Markus Meissner as the initiator of the marketplaces, our marketplace presenters, Jan Breuer, Lucas Knesel, Marius Zaunbrecher and Detecon panelist Steffen Kuhn for their valuable input! #FutureTelco #AI #Telecoms #Innovation #FutureIsNow

🚀 Exploring AI in Telecom: Revolutionizing Products and Services 🌐 In the fast-evolving telecom industry, AI is a game-changer! From enhancing customer experience with chatbots and personalized services to optimizing network performance and predictive maintenance, AI applications are transforming telecom products. 🔍 Key Benefits: - Customer Experience: AI-driven chatbots and virtual assistants offer 24/7 support, resolving issues swiftly and improving satisfaction. - Network Optimization: AI algorithms analyze vast data to predict and prevent network failures, ensuring seamless connectivity. - Personalization: AI tailors services and recommendations based on user behavior, boosting engagement and loyalty. As we continue to innovate, the integration of AI in telecom is unlocking new opportunities and setting new standards for excellence. #Telecom #AI #Innovation #CustomerExperience #NetworkOptimization #TelecomIndustry #AIinTelecom

📰 New article 👾💡 Pre-implementation considerations for new technologies The constant development of technology enables MVNOs to gain a competitive advantage. However, our expert speakers emphasize repeatedly that adopting new technologies should not be done for the sake of it or because everyone else does. 🎯 These technologies must align with broader business objectives, elevate the customer experience, enrich the value proposition, and empower MVNOs to grow strategically by acquiring customers more effectively, minimizing churn, and expanding their customer base, whether horizontally or vertically. 👀 Read the key insights discussed during #MNL23 on guiding principles that each MVNO should have in mind while planning its digitalisation strategy. Read the full article https://lnkd.in/d9zq65yf Thank you to our experts: Rahul Vijay Uber Kelly Green - Totogi Boris NEMSIC - Delta Partners David Caton (DC) SMARTY Mobile Gary Bhomer Tel-Consult Pty Ltd Xavier Capellades Parlem #mvno #mvnonation #AI #tech #MNL23 MVNO Nation