JMA Consulting LLC’s Post

It's really tough to build for users you can’t relate to. Join Rob Ocel in this conversation with Stacie Frederick, CPO at Stanza, as we talk about the friction that arises when you can’t connect with your users—and how personas and customer spotlights can help bridge that gap. Link down below!

Swipe through for five ways to elevate your product user experience from our Chief Technology Officer, Raju Seetharaman.

In the latest episode of Between Two Phones, our Sr. Manager, Customer Experience Enablement, Dewi Smith, MA, MBA, explains how we are developing and advancing our support function, through OpenPhone’s help center. She emphasizes the importance of thinking like a customer, “after thousands of interactions with our users, we're standing in their shoes to think about how they need a resolution to look or sound.” Check out the full interview below 📹

What do we do at Affinity Collective… The short answer? We help visionaries like you build the right products for your communities. The long answer? When you work with us, we help you unlock the transformation your community deserves. 🚀 If you’re ready to Launch, we work with you to strategically plan + build the right thing. 📊If you want to Level Up, we provide the roadmap to improve your product + community experience. 📈 And if you want to Leap, we will help you scale your community with 7-figure ops. We work to deeply understand the emotional journey and behaviors of your customers through industry-leading research methods… Which helps us make data-driven decisions that we * know* will improve your customer success & increase your revenue. Imagine a business where you effortlessly carry your customers from one product to the next because you provide EXCELLENT customer experience and you present them with the perfect next step. Are you ready? Let’s chat!

Ready to take your BlackLine experience to the next level? Join our upcoming webcast on advanced BlackLine user adoption techniques. You're on the fast track to #digitaltransformation, but now you’re faced with another challenge—underutilization. What you’ll learn: 1. Advanced user adoption strategies 2. Best practices implementation 3. Actionable insights for improvement Don't miss out—reserve your spot today: https://rsm.us/3Awn6Jn

As a CX partner, our resolution for the New Year… To create more meaningful moments that reconnect us with each other. CX isn’t just about customer support, it’s about connecting customers with brands. It’s about creating relationships that build trust and loyalty. In the face of new technology, it’s easy to forget the importance of human touch. And while tech can make things faster and easier, it can never replace the magic that happens when we authentically connect, which is where every lasting relationship begins. In 2024, let’s create more genuine connections, ones that last a lifetime. Happy New Year’s!

Join the conversation with the top CX leaders in the industry – to explore the importance of an omni-channel strategy when building a holistic customer experience including how Voice can be the difference when it comes to delivering long-term results.

We talk about Portfolio a lot--it makes sense! We're proud of it! But--here are some of the reasons why you may want to start talking about it with your team. When prioritizing quality customer education, you have to start at the beginning. Meet attendees where they're at on the floor, and prioritize clear information, with interactive elements. #martech #mediakit #interactivekisok #salestech

Join the conversation with the top CX leaders in the industry – to explore the importance of an omni-channel strategy when building a holistic customer experience including how Voice can be the difference when it comes to delivering long-term results.

Join the conversation with the top CX leaders in the industry – to explore the importance of an omni-channel strategy when building a holistic customer experience including how Voice can be the difference when it comes to delivering long-term results.