Jobber’s Post

Don't just tell employers what you did - show them with numbers! 🔢 Quantifying achievements on your resume can set you apart. For instance, 'Improved customer satisfaction' becomes 'Enhanced customer satisfaction ratings by 30%.' By highlighting measurable outcomes, you effectively communicate your value and potential impact. Start quantifying your resume today, and let your results do the talking!

By entering the world of work through hospitality, it is often questioned whether or not it is of value when switching to the corporate world. This article helpfully shows exactly why any working experience is now good experience, thanks to the recent shift in focus onto transferable skills when it comes to your CV #RecruitmentRevolution

"Focus on behaviors that directly impact key numbers, understanding the causal relationship between these behaviors, customer satisfaction, and financial success, while balancing the pursuit of growth with maintaining core values and assessing the impact of your decisions on all stakeholders." Marva Sadler - Small Business Consultant / Coach #BehaviorImpact #CustomerSatisfaction #FinancialSuccess #CoreValues #StakeholderImpact

Discover the life behind the support screen with Anastasia Nastasî, Support Manager at 999 🌐✨ In a candid interview, Anastasia Nastasî shares insights into the daily challenges and rewards of being a support operator 🎧💼. From handling 250 calls a day 📞 to navigating customer emotions 😊😢 and the importance of team solidarity in managing stress 🤝, she gives an exclusive peek into the life of the unseen heroes of the support world. Anastasia also discusses career progression within 999, from starting as an operator to becoming a manager 🚀, highlighting the department as a talent forge where individuals can develop both soft and hard skills 🔧💡. For anyone considering a career in support or seeking to understand the intricacies of this role, this article offers valuable advice and perspectives 📚🔍. Read the full story to get inspired on how you can make a positive impact in the fast-paced world of customer support: https://lnkd.in/dK9ZRaQi 🌟And if you want to become a part of the 999 team, check out our available vacancies and join us in growing together: https://lnkd.in/djA-gpXs 

Are Companies bored of Customers? During our job interviews we ask candidates to rank the different stakeholders of a business in order of importance. 90% will put the customer in the last two places (and put employees at the top – but that is a different debate)! 😮 This trend is backed by data; the 2024 UK Customer Satisfaction Index shows yet another decline. 😓 Most of us have experienced the interminable waits to get through to a call centre, waiting on hold for 35 minutes only to be cut off 📞 , repeating personal details 5 times before someone will help you, or queuing for an age for a basic query. Yet we have noticed a more troubling trend – an acceptance of letting your customer down. On behalf of our clients we often battle suppliers who nonchalantly approach us to let us know that some important part of our booking cannot be fulfilled. They display little remorse and even less effort to offer a suitable solution…and if they do it usually involves paying extra. 💰 Customer satisfaction cannot be an afterthought and certainly not bottom of your list. We need to shuffle our priorities! 👑 #CustomerSatisfaction #CustomerExperience #CustomerService #BusinessService

"Sporadic customer requests count as Anecdotal Evidence, and create only Low Confidence in the proposed idea (if you sell to large enterprises you can give this type of evidence x 2-3 confidence boost, or count how many sub-groups within the customer org asked for this). If customers express support for the idea in a survey, that only gives you Medium-Low Confidence. If this idea is a top customer request, or has come up in dozens of interviews, you assign the idea Medium Confidence." Why so low?

Today is Tuesday and I'm coming in strong with a fourth book recommendation for the week. On Monday we covered Leading with Culture (Maslow's needs for the workplace), followed by The Culture Code, and of course Continuous Discovery Habits. Today I'm recommending Itamar Gilad's book Evidence Guided. The book is worth it for this Confidence Chart alone and speaks about actionable ways to make your work more Evidence Guided.  Depending on the organization you work in, you might love or hate the idea that the opinions of an expert team are the equivalent of user/customer evidence. One of my most memorable experiences working on Product Strategy was asking a product manager why we were working on a new product and how we knew what features to build. His answer of 'I have 25 years of experience' didn't inspire confidence but the project went ahead. Months later the research that we suggested was conducted, sadly it was after building a product that didn't align to market needs.  The book recommendation posts seem to do really well, and most of what I do in my free time is read, so it's a win-win for me. Does anyone want to start a read-along group? I'm loving The StoryGraph app and they have a feature for this!

There are only 2 things standing in your way... If you're not delegating the tasks you CAN do, but don't have TIME to do... 1. You haven't hired a VA yet 👩💻 2. You can't let go 😬 YOU are the solution! Get out of your own way and stop trying to do everything yourself. ✨ Take your first step to outsource ✨ Accept that there are people who are well equipped to help ✨ Realise that doing all the fiddly jobs on your to-do list is not the best use of your time ✨ Decide that even though you CAN do it, you are going to delegate it. Send me a message if you’re ready to get some more headspace – let’s go! 🌈

Getting started can be a challenge, but with the right tips and skills, you’ll be on your way in no time! 💼 From understanding key roles to nailing interviews, this guide has everything you need to break into a customer success role 👉🏽 https://lnkd.in/eUcCPMZQ #CustomerSuccess #CustomerSuccessJob

CUSTOMERS EXPECT CONVENIENCE Many home service businesses are behind in meeting customer expectations, and for good reason. Thanks to a world full of streaming services and same-day deliveries, customer expectations for speed and quality of service are higher than ever. And today’s customers aren’t just comparing you to your peers—they’re measuring you against the best in the world. But here’s the good news: when you give customers a convenient experience from start to finish, it pays—literally. Prioritizing customer service can be resource-intensive, taking away from time on the job or with family. With Jobber, customers get what they need without needing your constant attention – giving your business a leg up over the competition. Sign up now! https://lnkd.in/gfPBdjWu