Expectations can be made up of multiple factors such as the reasons below. ✅ These factors can cause a customer to have a certain set of expectations when dealing with companies that you as a customer service team need to identify and meet to ensure the customer is satisfied and achieve that 5 Star experience ⭐️⭐️⭐️⭐️⭐️
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The acceptable average wait time for a customer service agent to answer a call is about 30 seconds. For customers used to instant gratification, though, 30 seconds can feel considerably longer. Perceived wait times are a well-documented phenomenon in customer service. When customers call in with urgent issues or complaints and feel a company doesn’t care about their worries or concerns, they’re likely to abandon the call and, in worst-case scenarios, the brand itself. Read the full article here : https://shorturl.at/NQ2Rg
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My passion is Customer Support Excellence: What is Quality Service? It means exceeding the customer's expectations by paying attention to every detail of the delivery of the products and services. How do we do it? First meeting then exceeding the expectations of the customer to build a reputation for Quality Service. Being able to do this all the time and not on occasion and slowly making it a standard call of duty. A well-served customer feels it results from hard work by the company and its employees.
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At TPS, we don't just echo the words of Laurice Leitao, one of the greatest customer service specialists; we live and breathe them. 💯 This is more than a mantra; it's our guiding principle in every interaction. We believe in creating an atmosphere where each customer is not just a transaction but a unique relationship. In a world where personalisation matters, we strive to go beyond expectations, tailoring our services to make you feel truly valued. Your satisfaction is not just a goal; it's our commitment. 🤝🙌 𝗣𝗶𝗰𝘁𝘂𝗿𝗲 𝗮𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗵𝗲𝗿𝗲 𝘆𝗼𝘂 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝗽𝗮𝗿𝘁 𝗼𝗳 𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗲; 𝘆𝗼𝘂 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗳𝗼𝗰𝗮𝗹 𝗽𝗼𝗶𝗻𝘁. So, join us on this journey where every customer is treated with the utmost care and attention. Your experience with TPS is not just a service; it's a testament to our dedication. Discover the difference when you choose TPS, where you're not just a customer; you're our greatest asset. 👉 𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮𝗻-𝗺𝗮𝗱𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗶𝗻 𝘄𝗮𝘁𝗲𝗿 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗺𝗲𝗮𝘀𝘂𝗿𝗲𝗺𝗲𝗻𝘁, 𝗧𝗵𝗲 𝗥𝗮𝗻𝗴𝗲𝗿, 𝗰𝗿𝗮𝗳𝘁𝗲𝗱 𝗶𝗻 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗻𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸: https://lnkd.in/g-qDDWwP
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