Halo linkedin, we are hiring for Customer Support. Jobdesk: 1. Respond to reports and analyze reports from agents. 2. Inform the Agent if there is an update. 3. Demo/presentation panel to new WLB. 4. Accommodate ideas/suggestions/input from agents. 5. Analyze what needs to be updated from the panel/membersite system. Work Flow: 1. CSS must understand the panel. So that if there is an Agent who reports, CSS immediately understands what to do. 2. If there is a report about the panel/membersite from the Agent, CSS must first analyze the problems experienced. If it can be resolved on its own (without the need for IT Dev assistance), it can directly inform the Agent who reports in detail and clearly. 3. If the report cannot be resolved on its own (error/bug system) that needs to be reported to the IT Team, then CSS must explain in detail the obstacles to the combined IT Dev and CSS Group. 4. After getting confirmation from IT that the problem has been fixed, immediately inform the Agent who reported and to all Agents if necessary. Because if the problem is in the System, it usually affects globally. 5. If the Agent has suggestions, they can be accommodated first and filtered whether the suggestion has a significant impact (leaning towards positive) for the progress of the platform. 6. When there is a new WLB (Agent) who opens the web, and is asked to do a panel demo, the CSS must explain in detail what important points the Agent must understand during the demo. Usually the demo is done offline so that if there are questions from the Agent, CSS must be ready to answer questions from the Agent. Placement willing to work outside the country! Please send ur cv now : 00080_johan@gacha.holdings
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CEO @ The EnM Group | Principal @ Winstone Consulting -- Seamless Construction -- Reliable Guidance - Always Providing The Utmost Value
I was recently in the process of hiring a company for a software development project. Software development is definitely not my expertise, while I was interviewing different providers. Some of the service providers really spent the time to understand my needs and worked to provide value on the front end like explaining the process, potential issues, ect. Others, were more salesy and were just trying to get me to sign.... I am a big proponent of value based selling. Especially where the buyers are uneducated and don't necessarily know the process or exactly what they need. What is your sales method?
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𝗘𝘃𝗲𝗿 𝗪𝗼𝗻𝗱𝗲𝗿 𝗪𝗵𝗮𝘁 𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲 𝗝𝗼𝗯 𝗶𝘀? 𝗟𝗲𝘁’𝘀 𝗕𝗿𝗲𝗮𝗸 𝗶𝘁 𝗗𝗼𝘄𝗻! Many people wonder, 𝘸𝘩𝘢𝘵 𝘦𝘹𝘢𝘤𝘵𝘭𝘺 𝘥𝘰𝘦𝘴 𝘢 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘙𝘦𝘱 𝘥𝘰?🤔 Well, they’re the friendly voice on the other side of the phone, the problem solver, and the one making sure every customer’s day goes a little smoother. 🌟 📈𝗪𝗵𝘆 𝗶𝘀 𝗶𝘁 𝘀𝘂𝗰𝗵 𝗮 𝗵𝗶𝗴𝗵-𝗱𝗲𝗺𝗮𝗻𝗱 𝗿𝗼𝗹𝗲? Because businesses thrive on happy customers! Whether it’s resolving an issue or offering guidance, CSRs are the backbone of great customer experiences. 🎯 💪 𝗪𝗵𝘆 𝗬𝗢𝗨 𝘀𝗵𝗼𝘂𝗹𝗱 𝗮𝗽𝗽𝗹𝘆? Sharpen those communication skills! 🗣️ Master the art of problem-solving! 🔧 Be the everyday hero for someone in need! 🦸♀️🦸♂️ ✨ 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗺𝗮𝗸𝗲 𝗮 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲? 🔥 𝗔𝗕𝟳 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗶𝘀 𝗵𝗶𝗿𝗶𝗻𝗴 𝗣𝗔𝗡 𝗜𝗻𝗱𝗶𝗮 𝗳𝗼𝗿 𝘁𝗵𝗶𝘀 𝗲𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗿𝗼𝗹𝗲! 𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪! 📧
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Head of Customer Support @Instantly.ai 🤝 Customer Success Advisor | Make your customer your evangelist 🙏 Leading Customer Support & Success Strategies for Exceptional Growth 🏆
When the volume of support tickets is overwhelming 🤯 Here are some techniques to keep it up: 1) Hiring A-players only A-players bring in their expertise and dedication that help to handle complex issues. 2) Implementing automated ticketing systems This helps organize incoming tickets, reduces manual effort, and ensures no request goes unnoticed. 3) Prioritizing and categorizing tickets Categories can be created based on issue type, urgency, or customer value to help quickly resolve them. 4) Utilizing templates for common issues Templates are a time saver. Always have pre-designed responses to answer quickly and efficiently. 5) Regular training for efficiency They are irreplaceable to keep the team updated on new processes or system changes. 6) Monitoring metrics and continuous improvement Track performance, identify areas of improvement, and implement necessary changes to improve your ticket handling. Anything I missed?
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Founder & Digital Marketing Strategist | Expert in Sales Campaigns & Professional Skills Development | Driving Business Growth & Innovation | Keynote Speaker & Continuous Learning Advocate | Mental Health Coach
A Discussion on Best Practices for Hiring a Software Assistant to Increase Sales. We specialize in helping entrepreneurs plan to launch, expand, or manage their online businesses in today's technology-driven and globally competitive market. I want to discuss how knowledge about digital solutions can help new companies overcome sales, marketing, and branding challenges. Our team assists companies in creating and implementing effective sales strategies and plans. Cash flow is the primary reason why new businesses fail. Sadly, financial institutions and service providers frequently exploit financial difficulties by urging you to borrow and utilize unproductive software services that exacerbate the downward spiral.
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There is often a fine line between a technical issue and user error. Most level 1 technical issues are actually the result of user mistakes and require educating the customer. For instance, troubleshooting problems with Excel or other Microsoft products often stems from a user’s lack of understanding of the software. Even the most experienced IT technician, who is adept at solving complex issues, may struggle with resolving simple user errors if they have never used Excel or are unfamiliar with the software they are supporting. Companies hiring for level 1 technical support roles should not expect those technicians to resolve issues in software like Microsoft Word or Excel if they do not have experience using these applications or understanding their interfaces. Many clients who create level 1 tickets are often misinterpreting their own lack of knowledge as a technical problem.
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Ex Technical Project, conceptual engineer @ GE Vernova | LM Wind Power | Propulsion Engineer | Technical Project Mechanical Engineering | multi-disciplinary Aerodynamic-structural engineering
Good opportunity
Sr. CFD Lead Engineer | M.Tech (Thermal Engineering) | Flow & Thermal Analysis | Multiphase Analysis | DPM | ANSYS Fluent, STAR CCM+ & Converge CFD|
# We are hiring! Exciting news! We're looking to expand our team. Share this post to discover potential opportunities, and if you're interested, send your resume via DM. # www.elgi.com
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