John C. Stukes’ Post

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Management Consultant at Trigo Ventures, LLC

🎉 Customer Experience: It's the Little Things That Count 🌟 Just had the pleasure of visiting Brownsville, TX, and staying at the Courtyard by Marriott. I've lived in Texas for many years, but Brownsville was new to me. Greeted by the warm Rio Grande Valley sun, I walked into the hotel expecting the usual check-in. What I didn't expect was to be the "guest of the day." There it was, a hand-drawn sign in the lobby with my name on it. Simple? Yes. Special? Absolutely. I'm part of the Marriott Bonvoy program, sure, but I'm just at the lowly Silver Elite level. This isn't about perks or points, it's about feeling recognized. This gesture didn't come with a room upgrade or a discount. It didn't need to. It was a personal touch, a nod of recognition that transformed a routine stay into a memorable experience. It's a reminder that in a world chasing bells and whistles, sometimes the most impactful moments are the simplest ones. Kudos to the team at Courtyard by Marriott in Brownsville for nailing it with genuine hospitality. This is a lesson for all of us in the business world: the value of the customer experience isn't in what you give, it's in how you make them feel. #CustomerExperience #Hospitality #MarriottBonvoy #TravelTales #BrownsvilleTX

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Jim Goge

Enabling B2B Payments | Enterprise Sales | Monetizing B2B Payments | Embedded Payments | P2P

9mo

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