Happy Friday All. This is a must read from IntelePeer about the 7 misconceptions around communications automation and GenAI in the contact center. Reach out and let's talk about how IntelePeer can help drive #Automation leveraging #GenAI in your contact center. #IntelePeer #Automation #GenAI
🔍 Debunking Myths in the Contact Center 🔍 Think you know everything about communications #automation and #GenAI? Think again. Our latest whitepaper dives into the 7 most common misconceptions holding back contact centers from fully embracing the future of AI-driven customer interactions. From thinking we’re not ready for AI to misunderstandings about expenses related to outsourcing, we’re setting the record straight: https://lnkd.in/ebJaS32r