Customer Experience Global Guru | Online Training-Customer Service Strategy; Empowerment, the Customer Experience, Creating a Service Culture, and Employee Motivation | Amazon Best Selling Customer Service Author |
What to look for in hiring staff... Customer-service professionals are made, not born, so good core attitudes are essential. You must identify and hire people who have the skills and attitudes you want and then help them learn the skills to provide exceptional—and relentless—customer service. Those people will have an instinct for talking to people and treating them with respect and concern—the foundational elements of great customer service. Positive energy and attitude will go a long way in building a service culture within your workforce. Look for positivity, mental agility, sincerity, and creativity. Once empowered, those people will be relentless in serving your customers. It is critical that you hire people who want to drive your business, who share your goals, and are committed to driving your business. Just as not every dog wants to pull your sled, not every employee wants to do whatever it takes to ensure that your company succeeds. #customerservice https://lnkd.in/e-4aBd6Z
Best-Selling Author | Customer Experience Futurist | Helping dealerships to grow their Sales & After-Sales business 📈 by developing their people.
9moGreat sharing John Tschohl 👍. The first step in getting people to go the extra mile to create brand evangelists and raving fans is hiring the right people for ur organisation. Character comes first and competence comes second. Character means people who are respectable, enthusiastic, and love your customers. Who can go an extra nine yards to excite and delight their customers. Last but not least, if we get good people, we can train them for competence. It's hard to train people for character.