Jon Klonsky’s Post

So, you've engaged a partner to help you with your ServiceNow implementation. What should you expect? How can you best partner with them? Join our upcoming webinar to get our expert tips. Register here: http://spr.ly/6043STVxU

So, you've engaged a partner to help you with your ServiceNow implementation. What should you expect? How can you best partner with them? Join our upcoming webinar to get our expert tips. Register here: http://spr.ly/6046SrloG

So, you've engaged a partner to help you with your ServiceNow implementation. What should you expect? How can you best partner with them? Join our upcoming webinar to get our expert tips. Register here: http://spr.ly/6040Sp77r

Register now to kick-start your IT Service Management journey on the ServiceNow platform. Whether you're a seasoned IT professional or just starting out, you’ll walk away with actionable strategies and updated resources to help you drive success. http://spr.ly/6041iNNOT

Approvals on your Multi request takes to long? I have the root cause and for now your solution. If you have a request with multiple items behind it, then you might have encountered that approving your requested item takes longer then normal. Depending of how many requested items you have under the same request, will effect your approval time. This is caused by an OOB business rule 'Reduce request price - approval change' in 'sysapproval_approver' table. This business rules runs after every approval, and unfortunately in the script it points to an black box script 'SNC.request' so we can't see what is happening there. But based on my testing it will recalculate the remaining price of your request based on the items approved or rejected. This means everytime you approve an item this business rule is tirggered, and at our end it takes between 2 and 4 seconds before it comes back with a result. Since the business rule is on after this means it will held up the session of end user before it will let you continue. So if you have a request with 10 items behind it, you can calculate an approval on one of the items will take between 20 to 40 seconds, and so you can imagine if more items how much longer it will take, and how unhappy your end users are/will be. Now you might wonder why this needs to run, if the price of an item is 0? Exaclty my thought and also the solution, by adding a condition to the script condition '&& current.approval_for.price>0' will exclude all the items that don' have any price. One thing to add is to set also the business rule to async, so you won't held back the session and give it back to the user, while the price calculations are happening on the background. we have raised a case to ServiceNow, and initial reaction of the support was this is OOB so expected behavior. We pushed and they are looking at it with their dev team. ServiceNow off course we don't want to do customizations to solve issues! Special thanks to Mriganka Kalita

So, you've engaged a partner to help you with your ServiceNow implementation. What should you expect? How can you best partner with them? Join our upcoming webinar to get our expert tips. Register here: http://spr.ly/6047SpL6c

Today’s IT leaders must balance the demands of maintaining, expanding, and revolutionizing the business. 💡 You’re investing in a technology portfolio designed to deliver maximum value, but you’re also dealing with limited resources and tighter budgets. What if you could manage your ITFM practice on your existing ServiceNow instance? 💭 ⬇ https://lnkd.in/gvMNWHSx

So, you've engaged a partner to help you with your ServiceNow implementation. What should you expect? How can you best partner with them? Join our upcoming webinar to get our expert tips. Register here: http://spr.ly/6045SrawW

Transformation is what you see now with ServiceNow

Looking to get more out of your ServiceNow investment? Check out the link below to learn how we can help you... multiple reasons why we at XenTegra were chosen as ServiceNow's 2024 Reseller of the Year... #XenTegra #ServiceNow #XenTegraFL