Understanding our customers' perspective firsthand is invaluable for delivering exceptional service. Kudos to your immersive approach in gaining deeper insights! 🛫✈️ #CustomerPerspective #EmpathyInAction#LufthansaSystems
IT Specialist Systems Engineering at Lufthansa Systems & Student M. Sc. Computer Science at TU Darmstadt
Two days as a flight attendant on a long-haul flight!👨✈️🛫 Last week, I had the privilege of joining the Lufthansa cabin crew on their flights from Munich to New York and back as an IT employee at Lufthansa Systems. I experienced the crew processes on the ground and in the air, and I also assisted in economy class with serving and cleanup. As a two-way exchange, I explained a little about our #IT to the crew during the breaks and gave them an insight into new projects. And all this at a cruising altitude of 36,000 ft - and not in the basement as usual. 👨💻 Thanks again to the whole #crew for the great experience and insights and to Sebastian for making it all possible.