🌟 Major thanks to VA's Chief Experience Officer John Boerstler and the whole Veterans Experience Office team for this update on U.S. Department of Veterans Affairs' efforts to provide a higher level of service to veterans 🌟 ✍ A few highlights: ✅ A significant uptick in veteran trust in outpatient care. Veteran trust scores in VA outpatient care are now up to nearly 92% – a notable 6% improvement since 2018. ✅ VA testing a “digital checklist” of benefits military service members can sign up for during their military service, as they prepare to return to civilian life ✅ Meeting veterans where they are. Reaching out to veterans through the channels they prefer – whether that’s through the mail, via email, through text messages, etc. #VeteransAffairs #CustomerExperience
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CX Exchange 2024: VA’s John Boerstler on expanding outreach to veterans: VA’s chief veterans experience officer explains how the department reaches out to service members transitioning back to civilian life. The post CX Exchange 2024: VA’s John Boerstler on expanding outreach to veterans first appeared on Federal News Network. #FedearlNewsRadio #News
CX Exchange 2024: VA’s John Boerstler on expanding outreach to veterans
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MOVERSFORAMERICA.COM TRANSCOM, HomeSafe Detail GHC Rollout Expectations A recent article on Military.com outlined the expectations of TRANSCOM and HomeSafe for consolidation of PCS moves, with TRANSCOM officials promising that the new system will be “a much smoother, modern, and overall improved experience.” But, in fact, the new system is completely unproven and will replace a system that works with a monopoly that may throw military moves into chaos. And why? A recent independent survey soon to be released indicates that satisfaction among military families is up with the current PCS system. HomeSafe touts a “drastically different” customer service experience than exists today. They go on to say – erroneously – that customers who have issues or questions in the current system “are unable to pinpoint the appropriate point of contact who can answer their questions and resolve their issues.” Actually, as part of recent PCS enhancements, when a move is accepted by a TSP in the Defense Personal Property Program (DP3), companies already provide families with a single customer service point-of-contact, including the email address and phone number. It’s working. In contrast, the GHC has struggled with a series of issues and delays, including defective technology and low industry participation ☹️ – to the point where just 1% of moves this busy season will operate under the new system. Given the level of investment in GHC, including a recent additional infusion of $60 million, that level of implementation reflects a shocking (though probably warranted) lack of confidence. Which raises the question: If it ain’t broke, why break it? Are you a moving professional? We want to hear from you. CLICK HERE to complete a survey of your views. We’re hoping the ongoing independent scientific survey for industry professionals will provide us with insights into the current PCS system and thoughts on the new GHC. Your responses will be strictly confidential. Final survey results will be presented as overall percentages without any personal identifying information, and results may be made available to the media for educational purposes.
Military and Veteran Benefits, News, Veteran Jobs
military.com
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IAM Responds to defense.gov Article that Quotes Misleading DP3 Satisfaction Statistics The International Association of Movers (IAM) appreciates and supports U.S. Transportation Command's (TRANSCOM) aim to make the movement of household goods a better experience for service members and their families. We and our members share the goal of making moving the easy part of any relocation, including permanent change of station (PCS) moves. That is why we were disappointed to read the article published on defense.gov on June 4th titled DoD Kicks Off Improved Household Goods Shipment Program. As an association representing the dedicated moving companies that have proudly served the U.S. Department of Defense (DoD) for many years, we feel compelled to address the statements made in the article concerning the service levels our members provide when serving U.S. military customers and their families. This article’s premise – that subpar customer service scores justify the need for an improved system to ensure higher quality and reliability for PCSs – uses misleading statistics to question the service IAM Members and other movers provide to the DoD Personal Property Program. The first example of this is when a TRANSCOM Official in the article states that, “in recent years, DoD recognized the current program is no longer serving customers the way it should.” He states that last year, about 77% of service members reported satisfaction with their household goods move. Let’s explore how that is a deceptive statement. The current program’s customer satisfaction survey, as referenced in the article, is made up of points that a mover can score based on the service member’s response to 6 questions. The 77% being referenced is the percentage of points that the average mover gets based on the scoring for each question. When asked to clarify on a recent TRANSCOM/Moving Industry call, TRANSCOM analysts confirmed that the reported customer satisfaction is based on this points model, and NOT a reference to how many customers reported their move as satisfied or greater. Per TRANSCOM’s own data (https://lnkd.in/gTg2dbnN), customer satisfaction in calendar year 2024 so far is 92.75%. While slightly lower, customer satisfaction since April of 2023 to April of 2024 is 88.89%. IAM is the household goods moving and forwarding industry's largest global trade association. With more than 2,000 members, its companies provide moving, forwarding, shipping, logistics, and related services in more than 170 countries for household goods (HHGs) shipments. That is a far cry from the 77% that TRANSCOM touts in the article. It seems purposefully damaging to report a significantly lower customer satisfaction rate in the current program, as TRANSCOM begins moving shipments under their new contract model.
U.S. Department of Defense
defense.gov
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From the Coalition of Veteran Owned Businesses. Feedback Requested - Procurement Opportunities Does your business offer products or services that are, or could be, sold through procurement contracts? We are interested in learning more about why military-affiliated businesses do (or do not) engage in procurement opportunities with corporate or government contracts. This short survey asks you to share your experiences with procurement readiness in hopes of understanding and breaking down barriers to stronger connections between corporations and military-affiliated businesses. #military #veteran #militarywomen #militaryveterans #georgiamilitarywomen COMPLETE THE SURVEY https://lnkd.in/eC38uAi6
Qualtrics Survey | Qualtrics Experience Management
syracuseuniversity.qualtrics.com
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Military friends, a former colleague contacted me and asked for help with her doctorate program. We served together at Southern Command, and she is a great leader. Specifically, she is seeking input from female military enlisted people. If you're interested in helping her, please fill out the survey below. "I am reaching out to my network of military friends to ask a favor… I am working on my doctorate summer research project; it is about factors influencing the promotion of women in the U.S. military senior enlisted ranks. I have to survey 250 enlisted women (it only takes 20 minutes). would you please help me sharing the survey with any enlisted women you might know who achieved the ranks of E-7 to E-9 in the U.S. military? Retired, active, reserve or guard. Thank you! Here is the link for the survey: https://lnkd.in/eChT7JJd it is NOT official. It IS confidential, voluntary, and anonymous. Academic, no tricky questions."
Qualtrics Survey | Qualtrics Experience Management
fiu.qualtrics.com
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Paessler AG and INSYS icom are ready to talk about IT/OT Convergence at the Computerworld Danmark event today! You'll meet Daniel Sukowski and Mats Rindemark if you're joining our talk titled "Knowing is better than believing: Monitoring as your first line of defense!" #itot #otmonitoring #bridgethegap #ignorethesiloes #monitoreverything
OT og IT: Modernisér produktionen og byg sikker bro efter et årelangt teknologisk efterslæb Digitalt event
computerworldevents.dk
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Avoid Costly SBP, VGLI, and TSP Mistakes for Service Members and Veterans | Creator of Military Money Mistakes | Building Financial Strength & Flexibility 💰🏋️🤸| Financial Advisor | Military Transition Podcaster 🎙
I’m curious, has anyone used this yet to track your VA Disability claim?🤔 I know it’s relatively new, but I’d be interested in hearing about your experience. It took me almost 5 months to get my rating when I retired, mostly because I had the wrong impressions about the deadline for a BDD claim (I thought it was 60 days before your separation, turns out it was 90).🤦♂️ This would’ve been a very helpful tool because despite the all the times I tried to get a status update, I had no idea what was going on. Make sure you share the love with all the folks coming down the path behind you. Want to learn how to stop making Military Money Mistakes? Click on the link to access our free course. ➡️ https://lnkd.in/eu4RzMcH 👉Follow me for insights into VA Disability, SBP, VGLI, TSP, and Military Transition. Got questions? Need help? Shoot me a DM or use the link below to set up a call.👇 https://lnkd.in/gFqQyfSS #military #veterans #militarytransition https://lnkd.in/e_gDE9jf
VA enhances claim status tool for improved Veteran experience
https://news.va.gov
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New Research Report: V2X (VVX) – Some New Awards; Refined Projections $VVX #Investing #EquityResearch #Military #Government #Engineering #Tech https://lnkd.in/eweKWdp3
V2X (VVX) - Some New Awards; Refined Projections - Channelchek
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Have you ever wondered how our Customer Experience Talent Marketplace empowers organization to stay ahead & build social impact in their day to day with our remarkable talent? Check out how it works here: https://hubs.la/Q02rVDLp0 #customerexperience #cx #customersatisfaction #customerservice #userexperience #cxstrategy #customerfeedback #customerjourney #customercentric
Instant Teams: Unleash the Power of Military Spouse CX Talent
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Have you ever wondered how our Customer Experience Talent Marketplace empowers organization to stay ahead & build social impact in their day to day with our remarkable talent? Check out how it works here: https://hubs.la/Q02nhF2Z0 #customerexperience #cx #customersatisfaction #customerservice #userexperience #cxstrategy #customerfeedback #customerjourney #customercentric
Instant Teams: Unleash the Power of Military Spouse CX Talent
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