Joshua Breslin’s Post

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Mobile Money Payments | Africa 🌍

If your mobile money collections success rate is 80%, and you improve that to 85% you've done more than improve the success rate by 5%. You've reduced your failure rate by 25%. You've reduced the number of payment status investigations by 25% Decreased the customer support queries / tickets by 25%. Improved the customer experience. (Not really measurable in the same way but lets say by 25%). If your payout success rate is 98% and you move it to 99%, that's a 50% reduction. #MobileMoney

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