Juanita Neville-Te Rito’s Post

This rate also varies by city and type of Uber service, and it’s important to note that the cost per mile may fluctuate due to surge pricing. https://lnkd.in/dmAhE6Zi #motivation #success #life #evergreen #trending

Uber and Ola have undoubtedly transformed urban mobility, offering immense convenience to millions of people and creating countless job opportunities for drivers. These platforms have made commuting simpler and more accessible for all of us. However, from my recent experiences, I’ve observed that many drivers are now reluctant to accept rides—especially prepaid rides—and often insist on cash payments. This issue leads to delays and frustrations, with riders losing significant time in securing a ride, even after multiple bookings. When speaking to several drivers, they shared that delayed payments from the platforms are a key reason behind their reluctance. Unfortunately, many feel they don't have the right platforms to voice these concerns, so I wanted to take a moment to raise their issues on their behalf. As hardworking partners who ensure smooth journeys, they deserve timely and fair compensation for their services. While we all appreciate the convenience that Uber and Ola have brought into our lives, it’s equally important that these drivers, who form the backbone of this service, are supported better. I hope both companies can address this concern and streamline payment processes so that no one—riders or drivers—faces unnecessary hurdles. #Uber #Ola #DriverSupport #TimelyPayments #CustomerExperience #Mobility #Appreciation

Uber Many a times and also recently, I experienced a frustrating situation that most of us can relate to when using ride-hailing platforms. #Uber After booking a ride, the driver arrives but refuses to take us to our destination saying that "it's too far and they are not going there" or only accepts to go unless we agrees to pay an extra amount they ask for, than that which was shown to us by this app. In our busy lives, we often don’t have time to argue; we just need to get to our destination. And in that situation when driver refuses to cancel, we’re forced to cancel the ride, we’re then hit with cancellation fees that feel unfair, especially when the driver is the one refusing service. And the point is that this cancellation charge gets automatically added to the billing of our next ride, leaving no option for us. This cycle leaves us feeling trapped and frustrated. This practice not only feels unjust but also appears to violate consumer protection laws designed to safeguard our rights. So Uber, are you going to take any necessary and preventive steps?? We want a clear communication and accountability at your end while bookings services through the platforms. Has any of you went through similar experience with this or any other platform/app?? #Uber #Ride #Consumer #Complain #Experience #Law #Case #Service #India Uber Freight #Uber_India_Systems_Private_Limited #Uber_Technologies_Inc.

Dear LinkedIn Community, I’m writing to share some frustrating experiences I've had with Uber and Ola and to highlight the challenges many of us might be facing due to the market dominance of these ride-hailing platforms. **Uber On 17th July 2024, at 9:48 AM, I booked a cab where the AC was not working. Additionally, the driver had no gas in his car and got stuck in a huge queue, which significantly delayed my journey to the office. As I was getting late, I decided to get down just after few miles. However, since the driver did not cancel the trip and I couldn’t cancel it on my end, it still shows as pending on my account which is why I am unable to use the platform. To make matters worse, Uber Support has been unresponsive, making it impossible to resolve this issue. This experience has left me questioning the effectiveness and fairness of their platform. **Ola On 31st August 2024, at 7:54 PM, I booked an auto ride where the fare range displayed was ₹190 to ₹200. The driver insisted on charging the higher end of the fare range, which caused unnecessary conflict. Why should I pay ₹200 when the lower fare displayed is ₹190? This ambiguity needs to be addressed. Additionally, their drivers need to be more polite and Ola Support needs to be more accessible. These experiences highlight significant issues in the way these companies operate. The lack of competition in the market seems to have led to complacency, impacting the quality of services, pricing transparency, and customer support. As major players in the ride-hailing industry, it’s crucial that they address these concerns to maintain trust and satisfaction among their users. Uber @prabhjeet singh Ola Bhavish Aggarwal - I hope you will look into these issues and take necessary actions to improve your services. #CustomerExperience #RideHailing #Uber #Ola #MarketDominance #ServiceQuality #CustomerSupport #FairPricing #Accountability Sincerely, Meenu

I've been a full-time Uber user for a few years now, and it's been disheartening to witness the decline and imminent downfall of the ride-sharing economy. Uber used to prioritise #customersatisfaction, but it now seems to have abandoned client-centricity to its detriment. Let me provide some examples: 1. Pricing I go to the gym at the same time every day (around 5 am), and it's at most a 5-minute drive from my house. Yet the cost of my Uber ride varies widely from day to day (between R35-60). While I would expect some marginal difference due to traffic (which is rare at 5 am), the extent of the price range surprises me. This inconsistency is unsustainable. If I can't predict the cost of my Uber rides to the gym or work, it becomes less appealing for me to use Uber. 2. Customer Service It's baffling that a transportation company doesn't have a contact number for clients to call in case of emergencies or a chatbot that provides real-time assistance. Let me provide two examples of this poor customer experience. My friend left her phone in an Uber, which meant she couldn't contact the driver. She tried logging in on her laptop but didn't receive the PIN they sent to her phone, since her phone was in the Uber! She'd shared the ride with me, but Uber would not allow me to share the issue on her behalf 😬. This issue extends beyond Uber rides. I recently used #UberEats to order from a restaurant I had ordered from before. It turns out I had items left in my cart from a previous visit. Just two minutes after placing the order, I realized that I was charged for both items. I quickly messaged support but only received a response an hour after the delivery. They said there was nothing they could do since the items had already been delivered. Basically, I think uber needs to have an always-on chatbot or contact number for such situations. 3. Waiting Time Finding an Uber for both short and long distances has changed from being a quick process to having to wait 5-10 minutes even during non-peak hours. And no, I don't live on the outskirts of Joburg. I live in Sunninghill, a fairly central and busy area. Also, good luck trying to find an Uber from OR Tambo airport - that one is an extreme sport 😅. If Uber's business model is based on matching ride requesters with ride providers, then wait times become a crucial metric. On the upside, this is the perfect environment for disruptive innovations. In the same way that Uber was disruptive to cabs, there is now room for innovators to work on what comes after Uber. #uber #ridesharing #transport #disruption

Uber's presence in the UK has significantly impacted traditional taxi firms and private hire operators in several ways: 1. Increased Competition: Traditional taxi firms and private hire operators face heightened competition from Uber, which often offers lower fares and a more convenient app-based booking system. 2. Price Pressure: Uber's dynamic pricing model can lead to lower prices during off-peak times, putting pressure on traditional services to lower their fares to remain competitive. 3. Technological Advancements: The rise of Uber has pushed traditional taxi firms to adopt new technologies, such as mobile apps and digital payment systems, to stay competitive. 4. Regulatory Challenges: Uber's operations have led to regulatory scrutiny and changes, affecting how all private hire services are regulated, which can lead to increased compliance costs for traditional firms. 5. Market Share: Uber has captured a significant share of the private hire market, which can reduce the business available to traditional taxi services. 6. Consumer Preferences: Many consumers prefer the ease of using Uber's app and its perceived reliability, influencing their choice away from traditional taxi services. Overall, while Uber has provided more choices and convenience for consumers, it has created challenges for established taxi firms and private hire services, driving them to adapt to new market realities. #TaxiFirms #Uber #Privatehires #TaxiIndustry #Uk #Cabs

Lately, after reading so many harassment cases related to women while travelling in Ola / Uber I was thinking about what more changes can be made within the app to make our women feel safer. Here, “Trust” is the factor that we need to address in my opinion. Today many women all across our country go to offices and colleges, daily some also may be frequent airport or railway station travellers. In many cases, the same drivers operate more or less within the same radius almost regularly. Now, for example, a woman going to an office and booking a cab service from Ola/ Uber daily from the same location would be able to find known faces. Out of those known faces, she might find that “Trust” factor in selected drivers with whom she might prefer to travel. What if the app provides the option to select from her favourite list of drivers and the app could give a quick scan to check whether that particular driver is available for accepting her ride? In this way, 📍This app cab industry will get more personalised. 📍Customers, especially women can feel more safer since they will get an option to travel under their favourite list of drivers whom they know and can trust. 📍Overall, the customers can feel a sense of “Guaranteed good riding” experience if they get such a customisable driver selection option! 📍Last but not least, app cab aggregators will see higher customer retention unlike now where I have seen many drivers and passengers exchange phone numbers to book travel later on without using Ola/ Uber apps. What are your thoughts on this? #ola #uber #womensafety #personalisation #startups

🚺✨ Traveling safely is a top priority, especially for women. When using Ola or Uber, consider these tips: * Share Your Ride: Always share trip details with a friend or family member. Both Ola and Uber provide options to share your live location during the ride. * Check Driver Details: Verify driver details before getting into the vehicle. Ensure the driver's name, photo, and vehicle match the information in the app. * Stay Connected: Keep your phone charged and stay connected. Share your trip status in real-time using the apps, and make sure someone knows your estimated time of arrival. * Use In-App Features: Take advantage of safety features within the apps. Ola's 'Guardian' and Uber's 'Safety Toolkit' offer emergency assistance options. Concerns about missing cases are rising, emphasizing the need for increased safety measures. It's crucial for ride-sharing companies to enhance driver screening, implement stricter background checks, and invest in advanced safety features. Continuous collaboration with law enforcement can further strengthen passenger security. Let's work collectively towards creating safer travel experiences for everyone. Share your safety tips and let's spread awareness! 🌐🙌 #SafeTravels #WomenSafety #Ola #UberSafety Ola Uber

Just the other day, as my Uber ride came to a halt and I bid goodbye to my driver, I caught a glimpse of my rating being updated—a 3-star. Surprised, I pondered. I was punctual, polite, and had the pickup location spot on. This moment made me think about the inherent subjectivity in the current rating systems. In the world of ride-hailing apps like Uber, the rating system serves as a crucial feedback mechanism. Currently, this system relies heavily on subjective assessments, where riders rate drivers and vice versa, based on their personal experience. While this personal touch adds value, it also introduces variability and potential bias into the ratings. 𝐁𝐮𝐭 𝐰𝐡𝐚𝐭 𝐢𝐟 𝐰𝐞 𝐜𝐨𝐮𝐥𝐝 𝐚𝐮𝐠𝐦𝐞𝐧𝐭 𝐭𝐡𝐢𝐬 𝐰𝐢𝐭𝐡 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞 𝐦𝐞𝐭𝐫𝐢𝐜𝐬? Incorporating data-driven insights could transform the rating landscape by providing a fair, transparent, and comprehensive evaluation of both driver and rider behaviors. 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬: Enhances fairness by including measurable performance indicators. Encourages improvements and best practices on both ends. Elevates the overall service quality through informed decision-making. 𝐂𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐭𝐡𝐞𝐬𝐞 𝐞𝐱𝐚𝐦𝐩𝐥𝐞𝐬: For 𝐝𝐫𝐢𝐯𝐞𝐫𝐬, metrics could include: Average time to reach the pickup location vs. the stipulated time. Comparison of actual trip time against the estimated time, accounting for unnecessary delays. For 𝐫𝐢𝐝𝐞𝐫𝐬, potential metrics might involve: The accuracy of the pickup location set in the app vs. the actual pickup point. Average delay between the driver’s arrival and the start of the ride. 𝐁𝐲 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞𝐬𝐞 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞 𝐦𝐞𝐭𝐫𝐢𝐜𝐬 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐞𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐟𝐚𝐛𝐫𝐢𝐜 𝐨𝐟 𝐬𝐮𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞 𝐫𝐚𝐭𝐢𝐧𝐠𝐬, a richer, more nuanced experience of the ride-hailing ecosystem can be offered. This approach not only rewards consistent performers but also provides actionable feedback for improvement, paving the way for a higher quality, more reliable service. #RideHailingInnovation #DataDrivenDecisions #ServiceQuality #ObjectiveRatings

During a recent Uber ride, I had an eye-opening conversation with the driver about the harsh realities faced by them. His candid story exposed the human cost behind the convenience of ride-hailing apps and left me questioning the sustainability and ethical side of the current model. I've tried to capture the essence of this experience in an article, which I hope will spark a dialogue on finding a better balance between corporate interests and worker well-being. https://lnkd.in/gninGzbq