Julian Degg’s Post

"What people say about us today is more impactful than what we say about ourselves." A new episode of Amazing Business Radio is out! We have David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer experience. “Ridiculously easy” is the new standard. The true competitive advantage lies in delivering a frictionless and convenient customer experience. Quality products and services are the minimum requirement for any business. However, what sets a company apart is how easy and convenient it makes the customer experience. Competing solely on quality is no longer enough. It’s crucial to focus on providing a seamless and hassle-free experience for the customers. Plus, Shep and David share their favorite tips from Ridiculously Easy to Do Business With, such as “be ridiculously easy to see,” “ridiculously easy to reach,” and more. Tune in! https://lnkd.in/g8cBjzDB #customerservice #customerexperience #CX #customerconvenience #ShepHyken

Delivering an exceptional customer experience should be practiced as a religion across the organisation, it should not be limited just to the Customer Service Team. Every team from Tech to Product to Marketing should prioritise the customer first approach before launching anything new. #customerfirst, #customerexperience #innovate, #Strategy, #CX, #Customerservice, #customersatisfaction, #CXleaders, #customersupport, #customersuccess

Customer journeys are becoming more complex, and many face 'high effort' transitions between channels. In a new article for MyCustomer.com, Gartner for Customer Service & Support experts John Quaglietta and Kathy Ross share how customer service leaders can create seamless CX: https://bit.ly/3RmTxia #GartnerCSS #CustomerService #CX

Did you know? 48% of consumers are willing to pay more for quality customer service. In a competitive market, prioritizing customer experience can be a game-changer. Insights from a recent Forbes survey spotlight key considerations for businesses in the new year and beyond. We have summarized the most important facts for you in our blog: https://lnkd.in/ed5GNTiK #customerservice #customersupport #cx #helpdesk #custserv #business

Is your #CX in balance with your #EX??? This goes to the way employees are treated and directly ties to the customer experience. #ElevatingEXforCXSuccess #EXforCX #HappyNewWeek

Is your #CX in balance with your #EX??? This goes to the way employees are treated and directly ties to the customer experience. #ElevatingEXforCXSuccess #EXforCX #HappyNewWeek

#Didyouknow that 61% of consumers will pay at least 5% more if the company provides good customer experience? Read about how we’re helping our clients get more sales by improving customer experience with our outsourced customer service solution. https://hubs.ly/Q02zZ0jX0 #DYK #customersupport #customerexperience #CX #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch

Is your business ready to meet the rising expectations of today’s consumers? Explore our latest insights on the critical role of customer experience in maintaining loyalty and driving growth. Swipe to learn how Ktech can take your customer service to new heights. #ktech #customerexperience #customersatisfaction #customerservice #CX

“What are the best ways to demonstrate a commitment to customer experience?” This is where I use a practice called "Closing The Loop" where in all entry points that we use to obtain customer feedback such as surveys and support channels, whenever a feedback is received and acted upon, that is communicated to the customer either individually or as a general public announcement. "Closing The Loop"! It does not matter how much customer feedback we take, if we do not "act" on them and "show" that we acted on them. What most organizations lack is on the latter. Most organization do "act" on the feedback but fails to effectively "show" to the customers that such was done. This enables the creation of customer loyalty as well and helps organizations reach the "golden standard" of CX. #customerexperience #CX #premiumbrandcustomerexperience

The Decline of Customer Experience Did you know that the overall Customer Experience scores in the US have declined by 5% this year? Our latest KPMG report dives into the reasons behind this shift and its impact on companies' success. #CustomerExperience #CX Watch the video below for key findings, and click here to read more: https://bit.ly/3tS8Yrb