We're thrilled to announce Priceline Pharmacy has been recognised as a finalist for three different categories in the Inside Retail Australia 2024 Retailer Awards:
- CX of the Year – Medium to Large
- Loyalty Program/Campaign of the Year
- Instore Customer Service Initiative of the Year.
Priceline’s Head of Loyalty & eCommerce Leela Sennitt said, “We’re extremely proud of these nominations. Priceline’s commitment to staying at the forefront of digital innovation in the health and beauty industry, as well as to providing value and care to our members has been paramount”.
In the past 12 months, Priceline’s digital presence has undergone a significant transformation. Kicking off with a re-platforming project to launch a new flagship website with the primary goal of providing a more personalised and connected experience to our customers, this elevated customer experience has led to online sales growth, and an increase in the number of online transactions and loyalty participation.
Priceline’s commitment to customer service wasn’t solely a digital initiative in the past year, with customer service training program ‘Pink Service’ rolled out to in-store team members in April 2023.
Priceline Head of Central Operations Lisa Luxa said, “Pink Service prioritises our customers over other activities, providing tangible, everyday value through personalised care, health and wellbeing solutions, and a sense of connectedness. In the months following launch, the number of customers reporting ‘Priceline provided a personalised service’ rose by 5% and customer sentiment around the level of high service also rose over 10%”.
Stay tuned – winners will be announced on 29 February.
#RA24 #Retail #CX #customerservice #loyalty
Introducing the Finalists for the 2024 Retailer Awards! 📣
The submissions for this year's Retailer Awards were truly remarkable, highlighting an extraordinary degree of innovation, creativity, and a customer-centric approach. With so many worthy entries, it was a tough year for our esteemed panel of judges (thanks, team!), but we've managed to narrow the list down to this select group who've excelled in best practices.
Congratulations to all who made the list!
Stay tuned for more updates for Retailer Awards 2024 presented by Commonwealth Bank.
Shout out to our sponsors Commonwealth Bank, GS1 Australia, Dropshipzone, DHL Supply Chain, Alltel Australia, ShipStation, SHOPLINE, Klarna, Octomedia and all our Judges Eloise Zoppos, PhD, Tully Walter, Peta Granger, Rob Godwin, Simon Burrett, Peter Kennedy, Heather McIlvaine and Tamera Francis.
#InsideRetail #Retail #CustomerExperience #Strategy #Excellence #RetailerAwards #RA24
![Finalists revealed for Inside Retail’s Retailer Awards 2024]()
Finalists revealed for Inside Retail’s Retailer Awards 2024
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