#In-Room Dining (IRD) rules and regulations
In the hospitality industry, In-Room Dining (IRD) rules and regulations ensure smooth operations and excellent guest service. Below is a general guide that can be tailored to your establishment's needs:
General Rules
1. Service Standards
Greet the guest politely over the phone, confirming their order.
Inform guests of the estimated delivery time.
Ensure all orders are delivered within the promised time frame.
Maintain professionalism and a welcoming demeanor during delivery and pick-up.
2. Order Management
Use a standardized order-taking sheet or system.
Repeat the order to confirm accuracy.
Inform guests of any unavailable items and suggest alternatives.
3. Food Safety and Hygiene
Adhere to strict hygiene practices during preparation and delivery.
Serve food in sealed containers to maintain freshness and prevent contamination.
Ensure trays and trolleys are sanitized before each use.
4. Room Access
Knock three times and announce, "In-room dining," before entering.
Enter only upon receiving permission from the guest.
5. Billing and Payment
Provide a detailed bill with the order.
Handle payments discreetly, whether cash, card, or room charge.
Follow up with finance for accurate posting.
Delivery and Setup
Deliver orders on a trolley, ensuring neat presentation.
Set up the dining area as requested by the guest (e.g., near a window, on a desk).
Provide necessary accompaniments like condiments, napkins, and utensils.
Clearance
Call guests after an appropriate time to schedule tray/trolley clearance.
Ensure leftover food is disposed of responsibly, adhering to hotel waste management policies.
Staff Behavior
Maintain a clean and professional uniform.
Be knowledgeable about the menu, ingredients, and preparation times.
Address guest complaints or issues promptly and report them to supervisors.
Compliance
Abide by local health and safety regulations.
Follow the hotel’s standard operating procedures (SOPs) for IRD.
#Hospitality #F&B service #IRD
Senior Operational Leader / HSSE Manager / Conseiller prévention
2moFor sure Erwan Daussy Will be a perfect fit for the role.