Stitch Incoming: Did you know that you can "Merge" tickets in the KACE SMA Service Desk? If you do not have ticket archival enabled in the Service Desk, you probably weren't aware that you can actually bulk merge tickets. Ticket merging can be helpful if an end-user submits multiple tickets regarding the same issue or if multiple end-users submit tickets regarding the same issue. In the latter scenario, all users get CC'd to the remaining active ticket so that they are notified regarding updates made to the ticket or when the ticket has been resolved/closed. Not only does this simplify the management of the issue for the technician but it can also save time which in turn increases end-user satisfaction. Please note: The Tickets must belong to the same queue Service, parent or child tickets cannot be merged #endpointmanagement #endpointsecurity #ITmanagement #TipsForSuccess
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Successful IT help desks are customer oriented and encourage clients to report IT incidents when they occur🎧 So, teams must establish a help desk structure that enables them to achieve these goals. This blog dives into these two help desk structures and their benefits: 📶Tiered Support Model - an organized hierarchical approach to customer service where tickets are escalated based on severity 💬Swarming Support Model - a collaborative approach to support where the entire team ‘swarms’ around the problem to resolve the issue Learn more: https://lnkd.in/eihDeq8h #incidentmanagemet #customersupport #IThelpdesk
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Seamless End-User IT Support for Optimal Productivity. #EndUserSupport #ITHelpDesk #TechSupport #ProductivityBoost #QuickResolutions #EfficientTroubleshooting #ReliableIT #MinimizeDowntime #TeamEmpowerment #SeamlessOperations
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Stop letting issues fall through the cracks! Close the loop on important conversations with Operative IQ's Service Desk solution. Assign tickets to relevant departments, know when issues have been resolved, and gain visibility into what's going wrong. Schedule a demo today to see the Service Desk module in action! Learn more: https://lnkd.in/eKx5wE6a Schedule a demo: https://lnkd.in/enAdY_KY #OperativeIQ #OPIQ #ServiceReady #OperationsManagement #ServiceDesk #InternalTicketing #TicketingSystem #HelpDesk
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𝐎𝐮𝐫 𝐡𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐬𝐭𝐚𝐭𝐬 𝐟𝐨𝐫 𝐖𝐄𝐄𝐊 28 𝐚𝐫𝐞 𝐢𝐧! 😎 Just a few comments submitted by our users last week: 💙 'Excellent customer service' 💙 'Personal and professional' 💙 'Amazing help' Comments like these make our day 😊 #helpdesk #customerexcellence
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Stop letting issues fall through the cracks! Close the loop on important conversations with Operative IQ's Service Desk solution. Assign tickets to relevant departments, know when issues have been resolved, and gain visibility into what's going wrong. Schedule a demo today to see the Service Desk module in action! Learn More: https://lnkd.in/eKx5wE6a Schedule Demo: https://lnkd.in/enAdY_KY #OperativeIQ #OperationsManagement #ServiceDesk #InternalTicketing #FirstResponder
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Choose Future Voice for post-delivery. We monitor our post-delivery support through regular meetings and a plan with clear goals and metrics discussed at quarterly reviews. First line support is provided free of charge, with a three-rings-to-answer help desk response target. Discover more https://hubs.ly/Q02tjghY0 #postdelivery #support
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Assuming responsibility for a struggling service desk can be a daunting task. Assessing the ticketing system, phone system, SLAs, knowledge base, and don’t forget the people, there’s a lot to do! Follow the story of one person's journey turning a dysfunctional service desk into an efficient and effective asset. Part one is available now in our article knowledgebase: https://lnkd.in/g2RTxENq #servicedesk #ITSMindustry #businesstories #blogpost
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As someone that has seen it all, Reece is crucial in ensuring your larger issues are resolved at the root. 🔧 Approaching every problem with enthusiasm and determination, here is just some of the great feedback he has received lately! 💪 Well done Reece! 👏 #feedbackfriday #customerservice #helpdesk
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Intern Trainee at Infosys Spring board Internship 4.0 | Artificial intelligence and Machine Learning
Question4.md Problem 4: Resolve Path Problem Statement: Create a function resolvePath(relativePath) that takes a relative path as input and resolves it to an absolute path using the path module. The function should print the resolved path to the console. Function Signature: function resolvePath(relativePath) { // Implementation } Expected Output: Resolved Path: /Users/username/project/folder/file.txt Test Cases: resolvePath('../project/folder/file.txt'); // Expected Output: Resolved Path: /Users/username/project/folder/file.txt resolvePath('nonexistent-folder/file.txt'); // Expected Output: Resolved Path: /Users/username/nonexistent-folder/file.txt Tried to Complete #scalerdiscord #scalertopic
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Our helpdesk stats for WEEK 16 are in! 😎 👉 Net Promoter Score (NPS): 100 👉 First response time: 45 seconds 👉 Resolution time: 2 hours 15 minutes User feedback from last week 🤩 'Excellent as always :)' 'Superb response times.' 'Expert knowledge.' A big thanks to our incredible customer support team! 🤗 #helpdesk #customerexcellence #dreamteam
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