Kalyani More’s Post

New blog! 📢 What's the difference between UCaaS and CCaaS? While UCaaS enhances internal communications and boosts employee productivity, CCaaS focuses on elevating customer interactions and satisfaction. Unlike most CCaaS providers, Verint doesn’t require disruptive 'rip and replace' processes. Our open, modular platform allows you to enhance CX automation at your pace with minimal disruption. Choose the applications or specialised bots that meet your needs and see immediate ROI, while retaining your existing solutions. Read the blog for a full breakdown of the benefits of combining your UCaaS system with an Open CCaaS Platform: https://lnkd.in/e8VEHGCZ #CustomerExperience #CXAutomation #OpenPlatform

Simplify your approval processes with #airSlateSignNow. Digitize and automate your workflows for maximum efficiency. #DigitalTransformation #WorkflowAutomation #eSignature #SignNow

Experience the innovation at Vanderlande! Check out our latest #blogpost to learn how they’re reshaping their voice infrastructure and prioritizing #CX through a #MicrosoftTeams-integrated #contactcenter. Don’t miss the full story, read our blog for an exclusive insider look! https://hubs.ly/Q02k9dmw0

Stay ahead of the competition with #airSlateSignNow. Adopt advanced eSignature technology for your business. #BusinessInnovation #TechAdoption #eSignature #SignNow @signnow

Voice enablement is a game-changer for streamlining business operations and customer interactions. Our provider partner CallTower shares tips for leveraging this powerful technology in this guide: https://lnkd.in/dYd5Km_Q #VoiceEnablement

Automate your document workflows with #airSlateSignNow. Say goodbye to manual processes and hello to efficiency. #WorkflowAutomation #BusinessTech #eSignature #SignNow @signnow

Zoom named a Customers' Choice in Gartner's 2024 Peer Insights for UCaaS! 🎉 Learn more about how they're setting the standard for innovation and customer satisfaction:https://zurl.co/Ebkj #UCaaS #Zoom #CustomerFirst

🌟 Exciting times ahead for the contact center industry! 🚀 We’re on the brink of a "second Zoom boom," this time with CCaaS leading the charge. As businesses increasingly recognize the importance of flexible, cloud-based solutions, the potential for enhanced customer experiences and operational efficiency is immense. Curious about how Zoom Contact Center can transform your organization? Let’s discuss how these advancements can empower teams and elevate customer interactions! 💬 #CCaaS #ContactCenter #CustomerExperience #Innovation #DigitalTransformation

📰Lynes in UC Today: “A system that optimizes effective collaboration breaks down barriers, enhances productivity, and streamlines customer service.” - Filip Flink, Marketing Manager at Lynes. Our portfolio company lynes knows how to make customers happy through stellar communication. With their first-class all-in-one communication platform, employees are more satisfied, productive, and capable of delivering exceptional service. 📰 Learn more about how Lynes increases customer satisfaction in this article from UC Today: https://lnkd.in/g3u6j5qK #Partinc #investment #financing #funding #scaleup #SaaS #SaaSInvestments #Lynes

Persistent Systems has announced its acquisition of Starfish Associates, aiming to disrupt the contact center market with enhanced capabilities. This strategic move will expand Persistent's presence in the unified communications space, leveraging Starfish's enterprise communications automation platform, which is utilized by many Fortune 500 companies. By integrating Starfish's platform, Persistent can offer clients a robust solution that seamlessly connects various CX technologies and broader enterprise applications, enhancing workflow efficiencies and supporting AI-led innovations in customer service. Persistent Systems's acquisition of Starfish Associates brings significant benefits to its global clientele. The combination of Persistent's extensive workforce and Starfish's intelligent integration hub will facilitate streamlined operations across contact centers, enhancing customer experience management. This collaboration enables Persistent to support more agile and dynamic business environments, ultimately improving service delivery and operational efficiency. Furthermore, this acquisition reflects Persistent's commitment to leveraging advanced technologies to drive growth and innovation in the customer experience sector. By augmenting their capabilities with Starfish's expertise in integration, automation, and AI-driven transformation, Persistent positions itself aggressively within the market, offering cutting-edge solutions that meet the evolving needs of their clients. This move signifies a new chapter of growth and enhanced service offerings for both companies. For more info, please visit https://lnkd.in/dqYzg-kG #qks #quadrantknowledgesolutions #PersistentSystems #StarfishAssociates #acquisition #contactcenter #cx