Kalyani More’s Post

This guide explores the transformative impact of conversational ticketing on customer service, showcasing the utilization of AI-driven solutions for delivering real-time support. Click here to read more: https://lnkd.in/dW8XU-uc #HelpDeskSoftware #ticketmanagement #customerservice #ticketingsoftware #customersupport #servicedesk #omnichannelsupport #knowledgebasesoftware #chatsupport #slamanagement #taskautomation #helpdeskautomation

Discover iCognition's latest advancements in records management! Introducing RM Workspace 2.0 and RM Workflow 2.0, which are also now part of Ingress by iCognition, our next-gen Content Services Platform. RM Workspace 2.0 streamlines finding, gathering and sharing content, boosting productivity and ensuring compliance. RM Workflow 2.0 empowers process automation, enhancing efficiency across diverse sectors. Experience seamless business processes for content and records, and empower your organisation with unmatched efficiency. Stay tuned for upcoming features! #RecordsManagement #CSP

Experience the innovation at Vanderlande! Check out our latest #blogpost to learn how they’re reshaping their voice infrastructure and prioritizing #CX through a #MicrosoftTeams-integrated #contactcenter. Don’t miss the full story, read our blog for an exclusive insider look! https://hubs.ly/Q02k9dmw0

Stay ahead of the competition with #airSlateSignNow. Adopt advanced eSignature technology for your business. #BusinessInnovation #TechAdoption #eSignature #SignNow @signnow

Automate your document workflows with #airSlateSignNow. Say goodbye to manual processes and hello to efficiency. #WorkflowAutomation #BusinessTech #eSignature #SignNow @signnow

Simplify your approval processes with #airSlateSignNow. Digitize and automate your workflows for maximum efficiency. #DigitalTransformation #WorkflowAutomation #eSignature #SignNow @signnow

https://buff.ly/3VUPddT This collaboration is a significant step towards achieving their mutual goals and objectives. #CustomerExperience #Innovation

🚸 Hello LinkedIn community, I want to take a couple of minutes of your time to read this. I know your struggles—yes, YOU! Please stay here for a while and read this; I am here to help... signNow is here! 👇 Embracing Mobility: The Importance of signNow for Streamlining Business Processes In today’s fast-paced business world, adapting quickly is essential. Tools like signNow are vital for streamlining operations, benefiting companies and their clients. Understanding the importance of mobility and speed is crucial for any organization looking to thrive. 🏃♂️ 💨 The Need for Speed in Business Time is money. Traditional document management—printing, signing, scanning, and emailing—can be slow. signNow simplifies this by allowing users to create, send, and sign documents digitally from any mobile device. This boosts productivity and enhances the experience for clients, who appreciate faster responses. 📲 Enhancing Mobility for All The modern workforce is increasingly mobile, with employees working from various locations. signNow provides a cloud-based solution accessible from anywhere. This flexibility allows teams to collaborate in real-time, enabling clients to easily review and sign documents without being tied to a desk. 🚀 Boosting Efficiency with Automation One of signNow’s key features is automation. By automating routine tasks like reminders, companies can eliminate bottlenecks in the signing process. Automated workflows ensure documents are sent to the right people at the right time, speeding up approvals and enhancing the client experience. 🔐 Improving Security and Compliance Security is crucial for businesses handling sensitive information. signNow offers strong security features, including encryption and secure storage, ensuring documents are protected. This reassures both companies and clients that their information is safe. 🙌 Enhancing Customer Experience Today’s customers expect quick responses. With signNow, businesses can expedite the signing process for contracts and agreements, improving customer satisfaction and loyalty. For end-users, this means less hassle and more confidence. 🤔 Conclusion: The Path Forward In a world where agility is essential, signNow is more than just a tool; it’s a key part of a company’s success strategy. By embracing mobility and streamlining processes, organizations can improve efficiency and customer satisfaction. As businesses evolve, integrating solutions like signNow will be critical for staying ahead. This transformation benefits everyone—from employees to clients. The time to embrace this change is now. Thank you for reading!

Enterprise Connect reflections - oh, we're not done yet. I actually have several updates to share, and will get things going with this blog post from Tim Dreyer at RingCentral. He's added perspectives from a few analysts, so it's not just Ring's take on the event. More updates coming, both for #enterpriseconnect, and new output of mine. #aiadoption #technews #techtrends #futureofwork #collaboration #ucoms #ucaas #ccaas #cx #cctr J Arnold & Associates

Acquisition Announcement : Nextiva Strengthens CXM Portfolio with Thrio Acquisition Nextiva, a leading provider of customer experience solutions, is making strategic strides in the #CX evolution through the acquisition of Thrio, an award-winning contact center software company renowned for its expertise in AI-driven customer experience. This acquisition signifies the next step in Nextiva's mission to democratize customer experience technology for businesses of all sizes. As an early mover in the connected #conversations space, Nextiva now powers billions of conversations, including digital interactions, all within a unified experience. This strategic acquisition grants Nextiva customers immediate access to Thrio’s offerings, promising to enhance their experience and future-proof them against an ever-changing technology landscape. It also underscores the alignment of vision between Nextiva and Thrio, reinforcing the consistent vision Nextiva has upheld for over 15 years of democratizing access to CX technologies. This is the second acquisition Nextiva is making in less than 2 years, starting with their investment in Simplify360 and now extending to Thrio. Last year, Nextiva acquired Simplify360 to enhance its all-in-one communications and collaboration platform's customer support capabilities. Simplify360's #AI and automation expertise enables businesses to deliver exceptional customer support across multiple channels, such as live chat, e-commerce, social media, and online reviews. This acquisition integrated Simplify360's holistic capabilities, including helpdesk CRM, social media management, live chat, and reputation management, into Nextiva's comprehensive communications, collaboration, and CX services. In the wake of the pandemic, the business communications market has undergone a significant transformation, placing a greater emphasis on customer experience. This shift is a response to the growing commoditization of UC&C. Notably, the focus on contact center and CX has become pervasive across the UC&C landscape, encompassing both cloud players like 8x8, RingCentral, and Dialpad, as well as traditional PBX leaders such as Avaya and Cisco. Nextiva's strategic realignment is in harmony with this evolving market trend. The recent trend in the market shows a strategic move by UCaaS and collaboration vendors towards AI-powered contact center offerings. In recent years, the communications market has shifted its emphasis on customer experience, with CCaaS players focusing on CX, CPaaS players emphasizing #communication excellence for CX, and UCaaS players prioritizing CX through #collaboration excellence and moving towards offering holistic CXM solutions. The Thrio acquisition represents a continuation of that underlying long-term project of offering a holistic CXM solution. #Nextiva #Thrio #customerexperience #cx #ucaas #collaboration #communications #ai #contactcenter #cxmanagement #businesstransformation