KAREN NG'URURU’s Post

The Role of a Soft Service Executive: Beyond Expectations In any service-driven organization, a Soft Service Executive plays a pivotal role in delivering seamless operations and exceptional customer experiences. Their responsibilities go far beyond what meets the eye, ensuring every detail is managed with precision and care. Key responsibilities include: Facility Management: Overseeing cleanliness, hygiene, and upkeep to ensure a welcoming and professional environment. Vendor Coordination: Managing service providers to maintain quality standards and timely delivery. Customer Engagement: Being the first point of contact for feedback, queries, or concerns, resolving them with empathy and efficiency. Compliance & Safety: Ensuring all soft services align with organizational policies, safety protocols, and industry regulations. Continuous Improvement: Regularly assessing services and processes, identifying areas for optimization, and implementing innovative solutions. A Soft Service Executive is not just a manager but a bridge between operations and customer satisfaction. Their work often goes unnoticed, yet it creates the foundation for positive experiences and smooth functioning. To all the unsung heroes in this role: your dedication shapes environments and experiences that make a lasting impact. How do you see this role evolving in the future? Share your thoughts below! #SoftServices #FacilityManagement #ProfessionalExcellence #CustomerExperience

why is it important to have one?… As we continue learning on improving our organizational growth, Today we delve into the importance of having a Customer Service Charter in brief 1. It gives clarity of purpose For example; provides clarity about what an organization is trying to. achieve and how it plans to go about it. This can help improve communication among staff, customers, and other stakeholders. 2. Helps your organization focus better on clients For example; helps organizations focus on meeting the needs of their clients rather than focusing on administrative tasks. 3. Helps your organization improve in efficiency For example; A service charter will help your organization streamline its operations by identifying areas where improvements are needed. 4. You get to improve on Accountability For example; With clear performance indicators set out in a service charter, organizations are held more accountable for meeting agreed-upon standards of quality. Ps: Have you learnt something today? Dm me for any business in Customer Experience and Relationship management. We can also help you come up with a well crafted service charter for your organization! It’s me, Your Customer Experience & Business Relationship manager #relationshipmanager #customerservicemanagement #servicecharterwriter #keyaccountmanager

🌟 What Makes a Great Customer Service Manager? 🌟 As someone who has spent over a decade in customer service and operations management, I've learned that the role of a Customer Service Manager is both challenging and incredibly rewarding. It's about more than just resolving issues—it's about leading a team to consistently exceed customer expectations and drive company success. Here’s what I believe makes a great Customer Service Manager: **1. Leadership: A great manager inspires and motivates their team. It's about leading by example, fostering a positive environment, and empowering your team to take initiative and grow. **2. Active Listening: Truly understanding our customers' needs and concerns is crucial. By actively listening, we can provide personalized solutions that not only resolve issues but also delight our customers. **3. Continuous Improvement: The best customer service is always evolving. I believe in the philosophy of always asking, "How do we continue to delight our customers?" This mindset helps us grow and stay on the path of exceptional customer service. **4. Strategic Thinking: Effective customer service management requires a strategic approach. It's about identifying trends, anticipating challenges, and proactively developing solutions to enhance the customer experience. **5. Passion for Service: At the heart of it all is a genuine passion for helping others. This passion drives us to go above and beyond for our customers, ensuring they feel valued and heard. I've applied these principles throughout my career, and I’m excited about the future of customer service. Let's continue to set high standards, innovate, and create memorable experiences for our customers! What do you think makes a great Customer Service Manager? I’d love to hear your thoughts! #CustomerService #Leadership #ContinuousImprovement #CustomerExperience #TeamWork #CustomerSuccess

The Power of Good Customer Service & Administrative Support Did you know? 📊89% of consumers are more likely to make another purchase after experiencing excellent customer service. Moreover, companies that prioritize effective administrative support see a 20-30% increase in overall operational efficiency. Good communication, timely responses, and attention to detail aren't just nice-to-haves—they directly impact business success. Whether you're on the front lines of customer service or behind the scenes in administration, your role plays a critical part in shaping a company's reputation and productivity. How has great customer service or admin support made a difference in your business? Share your experiences below! 👇#CustomerService #AdminSupport #BusinessGrowth #OperationalExcellence #VirtualAssistant

🚀 Customer Service Manager vs. Operations Manager: Who to Hire for Optimal Business Performance? 🚀 Deciding whether to hire a Customer Service Manager or an Operations Manager can significantly impact your small to medium-sized business. Here’s a quick breakdown to help you make an informed decision: Customer Service Manager Focus: Enhances customer satisfaction and loyalty. Responsibilities: Manages customer service teams, resolves customer issues, implements customer feedback, monitors service metrics, and ensures a high-quality customer experience. Best For: Businesses aiming to improve customer satisfaction, retention, and support services. Operations Manager Focus: Streamlines business processes and improves operational efficiency. Responsibilities: Oversees daily operations, optimizes processes, manages supply chain and logistics, ensures compliance with regulations, and improves overall productivity. Best For: Businesses looking to enhance operational efficiency, reduce costs, and improve workflow management. Which to Choose? Hire a Customer Service Manager if your goal is to boost customer satisfaction and build strong customer relationships. Hire an Operations Manager if your focus is on improving business processes and operational efficiency. For many SMBs, a balanced approach involving both roles might be ideal to ensure comprehensive growth and operational success. #BusinessGrowth #CustomerService #OperationsManagement #SMB #ManagementStrategy #Efficiency #HiringTips Connect with us for more insights on building a successful team for your business! 🚀✨

𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝘁𝗵𝗮𝘁 𝗲𝗻𝗴𝗮𝗴𝗲𝗱 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁𝗹𝘆 𝗯𝗼𝗼𝘀𝘁 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻? 📈 Every role—from warehouse workers to administrative assistants—is vital to your company’s success. Building strong teams at every level makes all the difference. 👉 Looking to strengthen your team with dedicated professionals? Contact us today to discover customized staffing solutions! #EmployeeEngagement #TeamSuccess #OSIstaffing #WorkforceSolutions #ProductivityBoost

The Power of Good Customer Service & Administrative Support. Did you know? 📊89% of consumers are more likely to make another purchase after experiencing excellent customer service. Moreover, companies that prioritize effective administrative support see a 20-30% increase in overall operational efficiency. Good communication, timely responses, and attention to detail aren't just nice-to-haves—they directly impact business success. Whether you're on the front lines of customer service or behind the scenes in administration, your role plays a critical part in shaping a company's reputation and productivity. How has great customer service or admin support made a difference in your business? Share your experiences below! 👇#CustomerService #AdminSupport #BusinessGrowth #OperationalExcellence #VirtualAssistant

Reflecting on Growth and New Opportunities Lately, I've been reflecting on how much I’ve grown in my roles as a Customer Service Specialist and Inventory Optimization Manager. From optimizing inventory processes and improving customer satisfaction to streamlining operations and mentoring new team members, every challenge has helped me sharpen my skills and expand my knowledge. As I continue to evolve in my career, I’m excited about the opportunities ahead, especially in roles where I can blend my administrative support and customer service expertise. Here’s to continuous growth and the opportunities that come with it! 🌱 #ProfessionalGrowth #OperationsManagement #CustomerServiceExcellence #ContinuousLearning

As a seasoned professional in the customer service industry, I understand the complexities of navigating the intricate politics inherent in today's business landscape. It's no longer just about delivering exceptional service; it's about adeptly managing egos and power dynamics. In the current corporate climate, where companies prioritize profits, customer service has emerged as a pivotal arena for achieving business success. As a customer service representative, excelling isn't solely about service quality; it's about strategic finesse. The realm of customer service is a multifaceted one - from handling challenging clients to navigating internal company dynamics. Success hinges on your ability to navigate these complexities gracefully, striking a balance between assertion and compromise while upholding a professional demeanor. While the path may be strewn with obstacles, the gratification of mastering the art of customer service is unparalleled. Embrace the challenges, hone your skills, and reap the immense rewards that come with excelling in this critical domain. #CustomerService #BusinessSuccess #ProfessionalGrowth

Building an effective customer service team requires that we have in place the right culture and that we employ the right people. Delivering good customer service does not happen in isolation. What do I mean by the right culture? At least the following: 1. A clear vision and direction for the organization 2. Line managers and supervisors who love their team members and help them grow 3. Open communication across board 4. Commitment to excellence but without micromanagement 5. A high sense of responsibility and trust among colleagues And what is my picture of the right kind of customer service representative? Today, such an individual must be: • Friendly and personable • Able to use a computer and navigate digital tools • Diligent • Willing to solve problems for others • Able to communicate clearly in speaking and writing • Someone who works well with others Without the right culture, good people will not thrive. Without the right people, you cannot sustain the right culture. ---------------------------------------- P.S. You can still register for my free online customer service training for healthcare professionals, holding by 10am on 25th January, at the link below: https://lnkd.in/dpbPiWVh #culture #customerservice #leadership #customerexperience #people