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Integration capabilities are key to boosting department efficiency. Learn how equivant Supervision can help: https://loom.ly/FGVfvBc Image: link preview

New blog on proactive monitoring and maintenance! 👇 Proactive monitoring in your IT space is the cornerstone of maintaining seamless operations and preempting issues before they escalate. It's not just about solving problems—it's about ensuring they seldom occur, keeping your business running without a hitch. https://lnkd.in/gPSfhe6b

[ Technical Troubleshooting Tips ] There's a few basic tips which can improve the effectiveness of technical troubleshooting, in almost any situation. First of all, resist the urge to jump to conclusions! If you unknowingly jump down the wrong rabbit hole, you can waste a lot of time investigating things which won't actually solve the problem. I once spent 30 minutes trying to diagnose a microphone's inconsistent recording quality... only to realize that the program in question was using the wrong microphone as input! So, take the time upfront to confirm that you've accurately diagnosed the technical symptoms, before you start thinking about possible causes. Secondly, narrow down the problem as best as you can. If you're testing a full software stack, can you isolate the failure to a specific layer (e.g., the server or database)? If you're testing on multiple environments, does the problem happen on each environment? If it doesn't, then how do the environments differ? Did the problem happen on the previous version of the same software? This is where it pays to keep good records and baselines: they can help you answer these questions immediately, without requiring a lot of manual retesting for this specific problem. Lastly, confirm if any special circumstances are needed to reliably reproduce the problem. Does it happen 100% of the time, no matter what? Or does the behavior change if you vary certain things? Understanding the circumstances can narrow down the problem even further. Perhaps you'll even discover a workaround! Then again, you might discover that the problem is intermittent, even if you do exactly the same thing every time. Either way, you'll definitely want to know this before reaching out for help or reporting a defect. Every problem looks a little different, and every team has its own expectations for how much time should be spent on troubleshooting. Nonetheless, you'll generally fare best when you've taken the basic steps to speak intelligently about a problem you've encountered.

I’ve seen network engineers cause more problems in the network just because they don’t have/follow a change management system. Actually, I was one of these, until I caused a major downtime in the network (those that affect countries 🙄). At that time, I didn’t know about change management systems (although the company had it) so I just did what I was told to do. After that incident, we started applying the management process. When one department planned to do maintenance, they would announce it and let other departments know. The other departments would check if the planned work would interfere with their own activities. For urgent maintenance tasks that needed to be fixed quickly, the process was handled in a different way. You can use the following example, for setting up a change management system for your company: Who approves different types of network changes? Which tasks should only be done during scheduled maintenance times? What steps should be taken before making a change, such as backing up a router’s settings before adding new equipment? How will you measure if a network change was successful or not? How will network changes be recorded, and who will handle the documentation? What is the plan to revert changes if something goes wrong? In what situations can the standard change management rules be bypassed, and who needs to authorize such exceptions? Depending on the nature and the size of the organization, some might need a committee to approve the changes and ensure that all potential risks and impacts are carefully evaluated before proceeding. #binaryavenue #networkengineer #networkchangeprocess #networkchangesystem

Be sure you have the manuals for every piece of equipment you maintain. Several years ago I was doing a network evaluation for a public utility at one of their power plants. I asked one of the engineers, “Where’s the manual for this switch?” They didn’t have it, so together we downloaded the manual, checked the OS version, and downloaded the OS manual, too. By the time I left three days later that group of engineers had downloaded about a dozen missing manuals. I’ve run into this regularly, most recently yesterday, so it’s worth issuing a general reminder: get the manuals in PDF version for all of your network infrastructure and software. Then, the next step is to actually read certain parts of that manual, and do certain things. 1) Does the device have a configuration file that can be backed up and stored? Are there any customizations in the settings that you should know about? It’ll help you with troubleshooting later if you’re aware of things like port forwarding settings, IP address reservations, how to put the device in safe mode, whether or not spanning tree is enabled, and so forth. (BTW, whether or not to enable Spanning Tree Protocol is probably a subject for another post). 2) Is the device managed with a direct connection, through a LAN connection, or with a web-based dashboard? 3) Has the default password been changed? Also, verify that you can quickly login when there’s a problem. When the system is down is not the right time to discover the 2FA is tied to your predecessor’s mobile phone. 4) Compare the front panel indicator lights to what the manual says. Is everything okay, or is there a trouble indication that you weren’t aware of? 5) Is everything up to date, running the current version(s)? Sometimes there are two different items to check: software and firmware. Other times there’s just one or the other. The manual(s) will tell you. #callmeifyouneedme #fifonetworks #informationsecurity #networkadministration #techsupport

Imagine this: A critical network outage hits, and you're the last to know. The subsequent text message exchange isn't just embarrassing—it's a siren call for disaster. Every minute of downtime is money slipping away, credibility crumbling, customers losing faith. Our latest reveal isn’t fiction, it’s the nightmare scenario every IT manager dreads. Don't let this be you. Take control and arm yourself with proactive monitoring tools before the storm hits. #CommandLinkDemo #DowntimeDisaster #ITCrisis #StayAheadOfTheOutage

I use two troubleshooting methodologies for computer-related problems. The first is, "Is it plugged in? Is it on? Have you restarted it?" Honestly, this approach solves a shocking number of problems. And the second methodology? Well, I explain that in the article below. https://lnkd.in/gnJNA3Ez

Automated patch management is a process that utilizes software to automatically identify, download, install and verify patches for systems, operating systems and firmware. The main objective of this important process is to keep systems up to date and fix vulnerabilities that attackers of any kind could exploit. By keeping systems patched, you can reduce the risk of attackers gaining access to your systems, stealing data, or disrupting operations. Automated patch management can assist in simplifying the process of keeping systems up to date. The process can also assist organizations meet compliance requirements by consistently applying patches, in a prompt manner.    Advantageous features of automated patch management include:    1. Scanning: The process involves automatically scanning devices to identify the missing patches.    2. Prioritization: The team of automated patch management always prioritizes which set of patches should be addressed first, as per the magnitude or urgency of the matter.    3. Reporting: The process involves generating reports to track progress and identify any problems related to updating.    4. Package creation: The team which carries out the process, utilizes pre-built deployment packages to ensure the successful and timely distribution of patches. To know more about how automated patch management elevates the process of workplace automation visit us at sprinttsolutions.com now #IT #DigitalTransformation #TechSolutions #SprinttSolutions #WorkplaceAutomation #AutomatedPatchManagement

💻Discover the key to effective patch management! Learn how to keep your software always up to date and secure with our tips found in our IT Topic.🚀 Discover the best patch management practices, optimize your system performance and protect your information with efficient patch management.🌐 Don't miss the chance and take a look!!! 👉https://bit.ly/4bZw6ET #PandoraFMS #PatchManagement #ITManagement #ITSecurity #SoftwareUpdates

TDSi releases GARDiS software version 2.6: https://loom.ly/aFRt-WQ #security #securityindustry #globalsecurity #TDSi #accesscontrol #GARDiS #installer #training #detection #monitoring #software #physicalsecurity