A seasoned customer experience executive specializing in CX programs, CX strategy, VOC design, Marketing Research, Change Management, Design Thinking, Journey and Process Mapping.
Forrester found that customer service is worse (3rd year in a row of declines) than ever and CX scores are declining in every industry but airlines. Their research also finds that firms who are customer obsessed grow revenue, profit and customer loyalty faster than competitors. Why then would focusing on improving customer experience not be a part of every company's core strategy? It can be complicated but, The Insight Shop, LLC helps to simplify where to focus and how to prioritize. We believe that solving a few big problems first can make a big impact for your customers and your bottom line. Tracking these optimizations and showing ROI helps leadership understand the importance of these efforts. Why not get started? It's never to late and your customers will thank you. Kate Kompelien Loving to improve CX! The Insight Shop, LLC kate@theinsightshopllc.com
