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APAC Talent Acquisition Expert - Head Hunter (Malaysia ,HK, Singapore, Korea, Australia ,China, Taiwan )

## Urgent Hiring #### Role: Deskside Support Services Mode Of Job : Permanent Client : NTT DATA Experiences : 1 Years Languages : Cantonese and English Work location: Citi Tower 11/F, 83 Hoi Bun Road, Kwun Tong, Kowloon Hong Kong JD: Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of Desktops, Notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative And technical matters. Job Experience · 1+ years of relevant experience. · Knowledge of Windows operating system environment. · Good customer interaction skills. · A+ desktop or equivalent skill set is preferred. Accountabilities includes: · Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals. · Installs, maintains and optimizes desktop /notebook configurations at customer sites. · Diagnoses and resolves product performance problems. · Performs maintenance and repair services. · Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact Product performance. · Instructs customers in the operation and maintenance of the system. Career Level Criteria · Established working knowledge and application of a specialized technical skill. · Understands how work impacts results for their area. · Demonstrates knowledge of internal operations and develops relationships to facilitate workflow. · Applies specialized knowledge to coordinate day-to-day work. · Knowledge of related regulations and standards. · Strong understanding of current processes and procedures and may identify opportunities for improvement. · Completes a wide range of tasks and assignments. · Projects and assignments are typically non-routine and variable in nature. · Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience. Problem Solving · Analyzes information to select appropriate options from defined alternatives. § May involve uncommon variations. § Frequently resolves problems through research of multiple alternatives. · Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols. · Anticipates problems and recognizes when to escalate and receive approval to deviate from standard practices. · Exceptions are usually resolved with the concurrence of a team lead or supervisor. Guidance · Normally receives no instruction on routine work; receives instructions for new work or special assignments. § Follows technical protocols. § Receives periodic supervision on new assignments. § Work guided by assignment objectives. · Typically follows established priorities within guidelines set by leader. § Regularly adjusts to multiple demands and shifting priorities. § May provide procedural guidance to others. · Independently gathers resources and information needed to complete projects.

Waqar Hussain

Senior Technical Recruiter @ eTeam | HR Consultant, Talent Procurement | Headhunter | Talent Acquisition| Global Recruiter| IT Recruitment | Outsourcing | 360 Recruitment | International Recruitment

1y

CFBR

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