Attention Customers, We are happy to announce that our Houston Distribution Center will reopen tomorrow, Thursday, 7/11/24. Our carriers are still operating at a limited capacity. Shipments out of and into Houston and Coastal Texas will continue to be delayed through at least next week. We will update you as we receive additional information. Our Customer Care team will be in contact with you if you have any impacted orders that need to be rescheduled. If you have any questions or concerns, please contact Customer Care at customercare@kcdus.com or 1-833-229-0009.
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We've been long-time customers of Exide, but unfortunately, we’ve faced repeated issues with their batteries and poor response on warranty replacements. After just six months of use, our Exide CS7-12 batteries expanded, and despite being under warranty, we’ve struggled to get timely support. This is not the first time we've experienced this problem 5 years ago, we encountered the same issue, which ultimately forced us to switch to Quanta batteries. We are now considering doing the same again due to the ongoing poor response from Exide.Exide Industries Limited Subir Chakraborty Avik Roy Arnab Saha Manoj Kumar Agarwal Sunil Sinha Srijesh P Gopal , we hope you can help escalate this matter and ensure customer issues are addressed promptly. If there is no resolution soon, we will be making the switch to more reliable battery solutions, as we’ve already obtained a proforma invoice from Quanta. We believe in long-term partnerships, but customer service is crucial for continued trust and loyalty.
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