Keith Greener’s Post

Customer success✅ Owner success✅ Franchise success✅ It sounds too good to be true, but this franchise has been showing us how to keep all three happy - customers, owners, and the franchise itself! Started by 5 friends, Big Peach Car Wash is spreading smiles across the country - how? They strongly believe in customer satisfaction! From the warm welcome to the delightful touch of drawing a smiley face on the car’s windshield, Big Peach knows how to make people’s day. This consistent, heartwarming experience is possible only because of the robust systems they have in place, strictly followed by each franchise location. However, managing and monitoring operations across different locations can be challenging with traditional systems and technology. This is where Delightree comes into the picture. We offer an immersive tech platform that streamlines operations, training, and communication across all franchise locations. This makes it easy for Big Peach to manage and monitor multiple locations. People want to come back to the franchise just for the experience! And this makes franchisors want to be a part of the franchise model!

💼 𝗘𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿 𝘄𝗵𝗮𝘁 𝗮 𝗳𝗿𝗮𝗻𝗰𝗵𝗶𝘀𝗲 𝗼𝘄𝗻𝗲𝗿 𝗥𝗘𝗔𝗟𝗟𝗬 𝗱𝗼𝗲𝘀? 𝗜𝘁'𝘀 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘀𝘂𝗶𝘁𝘀 & 𝗯𝗿𝗶𝗲𝗳𝗰𝗮𝘀𝗲𝘀! 💼 Sneak peek at a typical day: ✅ Team Huddle: Set goals, review sales, keep everyone on the same page. ✅ Hands-on Hero: From stocking shelves to greeting customers, franchise owners are involved! ✅ Marketing Maverick: Social media, events, local ads - they're local marketing champions! ✅ Training Time: Staying up-to-date keeps things running smoothly. ✅ Paperwork Power: Finances, payroll, regulations - gotta keep the business afloat! ** 𝗧𝗵𝗲 𝗿𝗲𝘄𝗮𝗿𝗱𝘀 𝗮𝗿𝗲 𝘄𝗼𝗿𝘁𝗵 𝗶𝘁, 𝗯𝘂𝘁 𝗶𝘁'𝘀 𝗻𝗼𝘁 𝗮 𝟵-𝘁𝗼-𝟱! ** Thinking franchising? Find the perfect fit for YOU! DM us for your FREE consultation! https://bit.ly/49HXYLT

LYB I.T. Solutions is at the forefront of franchise management technology, unveiling "Franchise Flow," a unique platform for franchisors and multi-branch businesses, integrating 21 smart features for seamless operations. It includes automated inventory, advanced sales tracking, and comprehensive purchasing systems, revolutionizing franchise management. To READ MORE, check out the article below ⬇ #franchise #management #software #innovation #operations #scalability #efficiency #inventory #sales #purchasing

What are your daily and weekly KPIs? What is the optimum size of a care service, including the number of branches? Council providers have become very large, but in the private market, such large corporate models have not proved successful. The private market is dominated by franchise brands. Successful franchisees have built substantial businesses with 3-5 franchises. Why is this? What is the relationship between scale and quality? How large can groups of private offices become before their efficiency is impacted, or is there no such limit for the right business model? KPIs are a heads-up display for driving your business. What should your KPIs tell you? In a snapshot, they should give you a heads-up of where the business is heading in terms of volume, profitability, and quality. KPIs commonly used would include customer numbers, care sessions, unallocated care visits, number of supervisions of care plans and staff, revenue, and travel time and mileage costs as a percentage of revenue. What do you use? You will complete a detailed monthly operational and financial review. The best KPIs will indicate that something needs to be adjusted more urgently.

Running a franchise smoothly requires keeping close tabs on key operations metrics. That's why FranConnect's Platform provides franchisors an invaluable 360-degree view of the vital signs across their franchisees' businesses. If you're a franchisor considering the FranConnect Operations solution or are an existing customer looking to maximize value, here are the top 10 questions to have visibility into: 1. Are my franchisees hitting their revenue goals and projections? 2. Where are franchisees struggling with expenses and what’s driving this? 3. How do unit revenues and traffic trends compare year-over-year? 4. What menu items and promotions are working best for profitability? 5. How consistent are my franchisees adhering to required brand standards? 6. Which locations exceed expectations for customer satisfaction scores? 7. Where am I seeing increased customer complaints and what’s causing them? 8. What safety and security incidents have franchisees encountered? 9. Which markets demonstrate the strongest employee retention for franchisees? 10. Where are inspection scores and service audits trending positively or negatively? Having real-time access into these operational insights allows franchisors to identify what’s working and what requires additional support so they can better coach franchisees toward growth and consistency. FranConnect's centralized platform offers visibility through integrated alerts, reports, and analytics revealing the operational health of every franchisee location. The screenshot below is a view of our Playbook Tracker that shows current corporate initiatives and goals and progress towards achieving them at the unit level. #FranConnect #FranchiseSuccess #BusinessGrowth #AnnualReview #FranchiseeSupport #operations

Check out our newest blog to explore key factors of owning a successful franchise and gain insights into strategies for increasing your revenue.

📑 What's an Operations Manual & Why is it the Franchisee's Ultimate Guide? If you're involved in franchising, you've probably heard of the operations manual. But what exactly is it, and why is it so crucial? 🔘 The Franchisee's Guidebook Think of the operations manual as the ultimate guide for franchisees. It's a comprehensive guide that outlines every aspect of how to run the franchise business successfully. From day-to-day operations to marketing strategies, brand standards, and customer service protocols, the operations manual covers it all. 🔘Why It Matters: 1️⃣ Consistency: The manual ensures that every franchise location maintains the same high standards of quality and service, no matter where it's located. 2️⃣ Training: It serves as a valuable training tool for new franchisees and their staff, providing them with the knowledge and skills they need to succeed. 3️⃣ Problem-Solving: The manual acts as a reference guide for franchisees, offering solutions to common challenges and questions. 4️⃣ Brand Protection: By adhering to the manual's guidelines, franchisees protect the brand's reputation and ensure a consistent customer experience. 5️⃣ Legal Compliance: The manual often includes information on legal requirements, helping franchisees avoid costly mistakes. 🔘Key Components of an Operations Manual: 1️⃣ Company overview and values 2️⃣ Operational procedures and processes 3️⃣ Marketing and advertising guidelines 4️⃣ Employee training and management 5️⃣ Financial reporting and management 6️⃣ Technology systems and support 7️⃣ Customer service standards 8️⃣ Crisis management protocols 🔘The Bottom Line: The operations manual is an essential tool for franchise success. It provides franchisees with the roadmap they need to navigate the challenges and opportunities of running their business. By adhering to the manual's guidelines, franchisees can ensure their franchise thrives and contributes to the overall success of the brand. #franchising #operationsmanual #business #franchisingdocuments #franchiseKSA

𝐇𝐎𝐖 𝐝𝐨 𝐲𝐨𝐮 𝐠𝐚𝐭𝐡𝐞𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮𝐫 𝐟𝐫𝐚𝐧𝐜𝐡𝐢𝐬𝐞𝐞𝐬? For the franchise systems that have yet to get this piece of their franchise operations puzzle up and running: 1️⃣ Check out my post yesterday: https://bit.ly/4bWG2y3 2️⃣ Here’s a run down of the formal surveys I highly recommend you implement ASAP: ⭐ 𝐏𝐮𝐥𝐬𝐞 𝐒𝐮𝐫𝐯𝐞𝐲𝐬 - See the photo below. A quick & simple way to gauge your franchisees’ satisfaction & see who your biggest system validators are for fran dev efforts on a quarterly basis. ⭐ 𝐃𝐞𝐭𝐚𝐢𝐥𝐞𝐝 𝐒𝐮𝐫𝐯𝐞𝐲 - Annually, utilize age & market cohorts to learn more about zee satisfaction, opinions on strategic brand direction, & any other information you deem important to support your brand’s evolution. ⭐ 𝐏𝐨𝐬𝐭-𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐒𝐮𝐫𝐯𝐞𝐲𝐬 - Create a quick to moderate-length survey to send to franchisees after hosting them for significant events, like annual summit, regional meetings, onsite visits, etc. Understand the effectiveness of your major interactions & how to make the next one better. ⭐ 𝐀𝐝 𝐇𝐨𝐜 𝐒𝐮𝐫𝐯𝐞𝐲𝐬 - Gain input when needed to resolve specific issues &/or make informed strategic decisions. With all ☝🏻 said, don’t underestimate the power of gathering feedback live. FBCs and leadership should be asking for feedback during conversations with franchisees at every chance they get. Giving your franchise partners the opportunity to share will strengthen your relationship. Don’t be afraid to ask for it on the spot. Check back in tomorrow for some tips on the best resources to support your franchisee feedback collection.

Is Franchisee Satisfaction the Missing Piece in Your Growth Strategy? In the world of franchising, one topic that often gets overshadowed by financial metrics is franchisee satisfaction. However, overlooking this key area might just be what's holding your business back from reaching its full potential. Our data shows that franchises with higher levels of franchisee satisfaction tend to perform better financially, have higher retention rates, and experience more sustainable growth. So why is franchisee satisfaction such a crucial component of success in franchising? To start, satisfied franchisees are often more motivated and engaged in their operations, leading to enhanced performance at their locations. This heightened performance not only contributes positively to the brand's reputation but also encourages internal growth as these franchisees are more likely to invest in opening additional locations. Furthermore, high levels of satisfaction within your network can significantly impact prospective franchisees' decision-making process. In today's digital age, where information is readily available at our fingertips, potential investors are more diligent about researching a brand's internal health before making any commitments. So how do you improve or maintain high levels of satisfaction among your franchisees? The answer lies in open communication channels, providing continuous support (especially during challenging times), recognizing and rewarding achievements, and a͟c͟t͟i͟v͟e͟l͟y͟ seeking out and addressing feedback. While it might be tempting to focus all your efforts on just hitting financial targets, remember that fostering a positive relationship with your franchisees could be the linchpin in unlocking untapped growth opportunities for your brand. Check out how some of our clients are using the data we collect: FASTSIGNS®: bit.ly/4bzZe50 Kitchen Solvers: bit.ly/3QJ30RD Any Lab Test Now: bit.ly/4ajVDHg How do YOU currently measure and improve franchisee satisfaction? Share your strategies on using the data and on making your franchisees your biggest advocates. #Franchising #FranchiseSuccess #CultureMatters

Learn everything about the Ace Hardware franchise, its cost, operations and all opportunities they are giving out in 2024. https://lnkd.in/giE775q8 #digitalmarketingservices #womenentrepreneurs #ecommercestore #yourvirtualangel #socialmediamanagement #strivingforgreatness #businesscoach #emailmarketing #selfpublishedauthor #successcoach #digitalmarketingstrategist #businessowner #propertymarket #contentmarketing #functionalmedicine