Kelly Millar’s Post

Why Are People Afraid of the Word "Sales"? 🤔 The term "sales" often carries a negative stigma. Many people associate it with being pushy, manipulative, or facing constant rejection. But the truth is, sales isn’t about tricking people—it’s about creating value, solving problems, and building trust. Here’s the thing: Sales happens in our everyday lives, even in our families. ✨ Example: Sales Within the Family Ever had to convince your partner to choose a holiday destination? 🏖️ Or persuade your kids to tidy their room by offering a reward? 🧸 That’s sales in action. You’re framing an idea in a way that resonates with them, showing them the value, and helping them make a decision. So why does the idea of "sales" feel so daunting in a professional setting? Fear of rejection: We don’t like hearing “no.” Fear of coming across as pushy: We want to be helpful, not annoying. Lack of confidence: We don’t always feel sure about presenting the value we offer. The truth is, sales is about building connections and helping others—whether it’s at home or in business. When we reframe sales as offering solutions and creating win-win outcomes, it becomes something natural, not scary. Next time you feel hesitant about sales, reach out to me at brigitta@brigittaplosz.com.au. I can help you to improve your communication and sales skills. It’s not just about closing deals—it’s about communicating value and building trust in every aspect of life. 🚀 #SalesMindset #BuildingTrust #OvercomingSalesFear #CommunicationSkills

Ever wondered why some sales chats flow while others fumble at "hello"? 🤔 Here's a nugget of wisdom: it's all in your opening line! Imagine your opening line is as flat as a Monday pancake. Ouch! But what if you could turn that into a full English breakfast of opportunities? Let’s roll up our sleeves! 1. First Impressions Count - Big Time! Your opening should sparkle like a diamond. Start with something relatable – a question, a fact, or a light-hearted comment. 2. Know Your Audience Tailor your opening to match your prospect's vibe. Are they formal or do they love a chuckle? Adjust your tone. 3. Ask, Don't Tell Kick-off with a question like, "Ever felt overwhelmed with...?" This turns the convo into a two-way street. 4. Set the Scene with a Story Use a brief, relevant anecdote to connect. It builds rapport and sets context for your product. 5. Keep it Simple, Sunshine! Ditch the jargon. Explain your product as you would to a friend over coffee. 6. Confidence is Key Sound like you believe in what you're saying, but keep it calm and assured. 7. The Power of Pause After your opening, give them time to respond. It shows you value their input. 🌟 Actionable Tips: - Start every call with a personal, engaging question. - Share a short story that resonates. - Practice different openings. - Adapt your tone to the customer's style. In Summary: Your opening in sales is like the first page of a novel – it should captivate and invite deeper conversation. Practice, adapt, and watch your sales chats transform! What's the best opening line you've heard in sales? Know someone who could use these tips? Tag them below! 👇🗣️ #SalesStrategies #EngagingConversations

The Unexpected Joy of Connecting 🤝 - Why Sales is More Than Just Numbers ! Forget the stereotypes. Sales isn't just cold calls and closing deals. It's about forging connections, the kind that spark a genuine "aha!" moment for a customer. It's the thrill of understanding a business owner's deepest frustrations and crafting a solution that becomes their secret weapon. It's the satisfaction of seeing a customer's eyes light up when they realize your product is the missing piece they've been searching for. Sales is the bridge between dreams and reality. We help businesses thrive, and in turn, empower people to achieve their goals🎯 Sure, there are challenges. Numbers matter, and the hustle is real. But the most rewarding part? The human element. The high fives with a client who just closed a record-breaking month. The heartfelt thank you from a customer whose life just got a little easier because of your product. In sales, we don't just sell, we connect. We build trust. We create win-win situations that leave everyone feeling empowered🙂 Who else out there thrives on the emotional connection in sales? Share your stories in the comments! #SalesLife #MoreThanJustNumbers #BuildingRelationships #HumanConnection

🛑 Here's the TRUTH: Sales Success is Earned, not Automatic ... They called it the "Gift of Gab." Like my success was some cosmic accident, not years of honing my skills. I remember the sting of that comment after a particularly grueling sale. But honestly, I hear it often, and it can't be further from the truth. All the nights spent crafting how to handle objections, all the dead ends followed by soul-crushing rejections ... reduced to a flippant remark. It wasn't magic. It was the countless hours spent perfecting my opener, the meticulous analysis how to build trust and relationships ... Spending my hard earned money to educate myself with courses ... It was the pit in my stomach after a lost sale, replaying every interaction, searching for a missed opportunity. It was my dreams filled with presentations and pitches, the silent victories and crushing defeats that bled into my sleep. The pressure to hit quota, the constant fear of a PIP (Performance Improvement Plan) ... 😬 People don't see what we really go through ... They wouldn't understand the dedication, the resilience it takes to succeed in sales. So next time someone throws out that 'Gift of Gab' line, or they say, you are a natural born salesman ... Show them. Share the late nights, the relentless practice, the emotional rollercoaster of every sale, imposter syndrome, Sales success hangs on a deep understanding of buyer psychology, which takes years to refine ...YEARS‼️ Salesmanship isn't a gift, it's a hard-earned skill, and it deserves respect. WE PUT IN WORK!!!!! 💪🏾 #sales #telecom #hardwork #strategy #respect

Types of prospects I meet during my sales calls 📍Disclaimer: This post is meant for humor only 🙈 🤔 The "I'll Let You Know" Prospect → They promise to get back to you but never do. They won't even answer any of your calls or messages.   👻 The “Ghosting” Prospect → They seem curious and super interested at first Will ask a lot of questions and even talk about payment plans  But then they disappear, leaving you wondering what happened 🤷♂️ 🗣️ The “Storyteller” Prospect → They love to chat but never get to the point. You ask how they started their business, And suddenly, you're hearing their story starting from their childhood, college days, how they got married, their kids, dogs ...and everything in between. It's like listening to a never-ending story. Although I love talking & listening to people   but imagine getting on 3 to 4 sales calls every day And hearing at least 2 people doing the same thing… 🥺 😢 The Emotional Prospect → Some prospects get all emotional sharing their story during the call. Tbh, there have been 2 to 3 moments where I was left feeling completely speechless not knowing how to react 😶 🤐 The Silent Type → It is so difficult to get anything out of them. You ask a question, and all you get back is a single word. It's like trying to talk to a brick wall sometimes! P.S.: How many characters have you encountered in your sales calls?😂 #Nidaknows #sales #salescall #marketing #prospecting #salesagency

In the past year of "over the phone" sales, I've discovered that success isn't just about having a persuasive pitch—it's about truly listening to your customer and adding a personal touch to every call. These are some of my personal takeaways that have transformed my approach: Ask Open-Ended Questions: Instead of yes/no questions, ask open-ended ones to encourage a deeper conversation. This uncovers pain points and desires that a scripted pitch might flop. Summarize and Clarify: Repeat back what you've heard in your own words. This not only confirms your understanding but also builds trust among the clients. Gradual bonding : Try to sound more like business partner than a sales person where you genuinely wish that the client should make a good profit, that way you can build a much better relationship with the clients while gaining their trust , i personally have clients who have given me full authority over purchasing and they don't even negotiate over prices anymore, solely because they believe i will bring them profits and i do! . Additionally, I've found that checking up on customers after the sale means a lot to them. Whether it's a quick follow-up call or a personalized email, these small gestures show that we care about their experience and satisfaction. This extra step not only makes us unique but also strengthens the relationship and fosters loyalty. In the end this all will matter and work only if you're a salesperson who wants both you and your customer to grow , this is incredibly rewarding because by investing in our customers' success, we create a partnership that benefits everyone involved. When our clients thrive, so do we. #happyhunting #salesmantra

Should You Force a Sale? When the Prospect is NOT interested! We've all been there: A sales meeting or call where the client seems like a closed door. But before you push too hard, take a breath! Forcing a sale rarely benefits anyone. Here's how to identify when it's time to walk away gracefully and refocus your efforts. Been through all the sales stages yet still no spark? (Ice breaking, active listening, strong presentation, etc.) Ask yourself these 4 key questions: 1-Is This My Ideal Customer Profile (ICP)? Did you target the right person/company? 2-Do I Truly Understand Their Needs? Did you dig deep to find their core challenges? 3-Did We Build Trust & Rapport? Did you establish yourself as a trusted advisor, not just a salesperson? 4-Did I Offer Value Before Asking for a Sale? Did you provide insights or resources before pushing for the close? 90% of the time, a disinterested prospect boils down to one or more of these questions. By identifying the issue, you can adjust your approach or gracefully move on. Remember: Sometimes, the best "sale" is building a connection and leaving a positive impression. They might not be ready today, but you've planted a seed for the future! What are your best practices for identifying when to walk away in sales? Share your tips in the comments! #sales #b2bsales #clientrelationships

I suck at sales. There I said it. The cat is out of the bag. 😳 If this is your belief too, keep reading. When people get on calls with me I know I can't "sell" them my program- Even if I know they would get value. I know people buy solutions to their problems but only when the problem worth solving is greater than the cost of the solution. I also realize the problem is this: Most people don't see the cost of not taking action until they are in the impact of the cost. Here's the skiddy y'all... I can't sell people on a dream they don't believe they can create and neither can you. You can't convince anyone that they want something they aren't willing to do the work to get. I don't know about you but I am also not in the business of taking people's money. I am in the business of transforming lives and making an impact so I have a morality issue that comes up- YES I want to make money and I am legit not willing to convince someone that they NEED something. If you feel like me when it comes to sales this is how I make money while sucking at sales 😂 1. Be the buyer- not the seller. Consider sales calls like an interview where you are looking to see if you can help and add value to someone's life and they are the person open to receiving your help. 2. Don't convince people- convinced people continue to need convincing and see them as their future version. 3. Leave people more empowered than when they came. Let go of the attachment to your sales and conversion rate. You can "suck" at sales and be an amazing stand for what's possible in someone's life. People may say, "No" and sucking at sales might just mean you need more opportunities to practice letting go of the attachment to the sales. Keep showing up for people and the relationships will come. Cheers to you and your success. Share how you feel about sales and let's laugh at the process. #sales #saleseffectiveness #salesandmarketing

Sitting in the sun thinking of my early sales days… I ended up in #Sales by default after completing my degree in Business & Computing in 2007 but I wouldn’t swap it for anything. When I first stepped into the world of Sales I was filled with self doubt and a lot pressure on myself to perform and prove. Looking back at it, we were being taught ABC (always be closing) which I always felt should be ABO (always be opening). To close anything you must first open, then constantly keep your eyes and ears open to look at your surroundings and body language of the person opposite and always listen. Don’t be that salesperson who loves the sound of his own voice but be the salesperson who listens to others. I soon realised, I was a people’s person and as long as I have confidence in my product and my service then I didn’t actually have to sell my soul. All I needed to do was establish connection and trust. This came naturally to me and my self doubt turned into self belief. I realised that when I walk into a business, I am there to help them and come up with solutions to their problems. Businesses don’t like to admit there is a problem but when you connect and build a relationship they begin to tell you about the issues. Fact finding becomes easier and as a result you drift away from numbers and focus on problem and solution which gives your prospect a real feel of you as person who is not there to earn a quick quid and disappear. Patience pays! #happysunday #storytime ☀️

Kids are natural salespeople, and my daughter prove it with just 1 sentence. Here’s what happened… A few weeks ago, I was struggling with a tough sales challenge. No matter how I approached it, I couldn’t seem to connect with a key prospect. I tried every strategy in the book, but nothing was clicking. One evening, I was playing with my daughter. She was trying to convince me to let her stay up just a little longer. She looked up at me with those big eyes and said; “Daddy, if you let me stay up, I’ll be so happy! And I’ll even help you clean up tomorrow.” I couldn’t help but laugh, but it hit me - she had just used some of the best sales techniques, without even knowing it. And it worked. She stayed up a little later that night, and I learned a few things about selling better. 1. KNOW YOUR AUDIENCE My daughter knew exactly what would make me say yes - happiness and a promise to help. In sales, understanding what truly matters to your prospect is key. Tailor your message to what THEY VALUE most. 2. LEAD WITH EMOTION She didn’t start with logic; She started with how happy it would make her. In sales, emotions often drive decisions more than facts do. Don’t just focus on features - show how your product can IMPROVE THEIR lives. 3. OFFER VALUE She didn’t just ask to stay up; She added value by offering to help clean up. In sales, always think about what you can give, not just what you want to get. When you offer something meaningful, your prospect is more likely to RECIPROCATE. That night, I realized that selling isn’t just about tactics and strategies. Sometimes, it’s about going back to the basics - understanding people, connecting emotionally, and offering real value. So, the next time you’re in a tough sales situation, think like a child: keep it simple, keep it real, and focus on what truly matters. You might be surprised at how well it works. In the photo, my daughter and I sharing Eskimo kiss :-)