Kent Moody’s Post

In the collections industry, margins can be tight. That’s why it’s no surprise reducing costs and increasing recovery rates are often at the top of the priority list – year in and year out. Your contact center platform sits at the center of both these issues. Join experts Cris Bjelajac, Latitude by Genesys and Ray Barata, TTEC Digital on July 11 as they share 3 simple steps to improve your collection agency’s operational ROI: https://ttecd.co/4ceG45s ACA International, the Association of Credit and Collection Professionals

When it comes to debt collection, margins can be tight. This leaves #collections leaders searching for new ways to reduce costs and increase recovery rates. But what if I told you that your contact center platform is what's holding you back? Join experts Cris Bjelajac, Latitude by Genesys and Ray Barata, TTEC Digital on July 11 as they share 3 simple steps to improve your collection agency’s operational ROI: https://ttecd.co/4ceG45s ACA International, the Association of Credit and Collection Professionals

#TheWeekWithRoger: Business Fixed Wireless Trends with Jake Hawkridge @jhawkridge26. Survey overview; Speed tier FWA focus; Prioritization FWA focus; Primary reasons for businesses choosing FWA; HFC vs. fiber; Satisfaction with FWA; FWA bundling: https://lnkd.in/e7fAFw-5

Tuesday 📊 Customer Relationships and Cash Flow: Can you discuss the importance of customer relationship management in ensuring steady cash flow, and share strategies for optimizing this aspect of the business? Discover the secrets to leveraging customer relationships for better cash flow. Join us for a revealing panel discussion either in-person in Knoxville, TN, or virtually this Tuesday, March 12th, from 2:00-4:00pm EST. In-person registration: https://lnkd.in/eeAvMYEQ Don't let this opportunity to enhance your business's financial health slip by! #CashFlowManagement #SMBgrowth #FinancialInnovation #BusinessStrategy #EntrepreneurshipInisghts #KBGC #KEC #BusinessGrowthCollaborative

Intelligent Monitoring Group Limited Ltd (ASX:IMB) managing director Dennison Hambling joins Jonathan Jackson to talk through the company’s half-year financial results for the period ending December 31, 2023 (H1 FY24). Hambling provides a business update including an outlook for the remainder of FY24. He notes that with the ADT Security acquisition adding to the 1H result, the business is delivering to plan. Revenue has been tracked at expectations, with a better result early from the ADT Australian commercial operation. Gross margin and EBITDA have tracked at or above expectations in the period of ADT ownership. The company’s performance reflects some of the targeted gains and business improvement initiatives coming through, as it also reinvests in more insourced staff, both in technical services and due to the transition agreement (TSA) handover process from ADT vendor, JCI. Watch at #Proactive #ProactiveInvestors #ASX #IMB #SecurityServices #MonitoringServices #SecuritySolutions https://lnkd.in/euRezD5h

Facilitating NDC transformation should be as smooth as possible, with disruption managed effectively to limit its impact. In this article, Vice President of Commercial Operations Bruno Murray reflects on how Amex GBT is approaching this implementation, and why keeping the customer at the forefront is critical for success. Read more here: https://lnkd.in/ePV3gRcG

🌟 Exciting News for Business Travelers and Airlines with NDC Adoption! ✈️ Amidst the aviation industry's transition towards the New Distribution Capability (NDC), both airlines and TMC`s are spearheading transformative initiatives to elevate the travel experience for all stakeholders involved. Airlines are embracing NDC as a game-changer in reshaping fare distribution strategies. This shift not only enables airlines to provide enriched content but also empowers them to deliver personalized experiences tailored to the evolving needs of corporate travelers. Our Comitment on NDC 🔹 Comprehensive Content Access We ensures our clients have extensive access to NDC content, fostering a competitive marketplace where travelers can seamlessly compare offerings. 🔹 Maintaining Program Integrity We prioritizes upholding the integrity of travel programs amidst distribution landscape changes. This includes prioritizing flexibility, after-sales support, and seamless experiences for travelers. 🔹 Duty of Care Upholding duty of care remains paramount, with a focus on ensuring travelers book within preferred corporate channels and providing robust support for managing disruptions. As travel Arr`angels, we advocates for our clients during industry shifts, facilitating a smooth transition to NDC while addressing key concerns such as servicing capabilities and customer experience. Steps Taken to Ensure Service Excellence: 🔹 Collaborative Approach We collaborates closely with airlines, testing NDC functionalities, providing feedback, and aligning standards with client requirements 🔹 Servicing Capabilities We invests in scaling offline servicing capabilities, training travel counselors, and consultants to adeptly handle NDC bookings and support clients' diverse needs. 🔹 Continuous Expansion We expands NDC our pilot programs, enabling clients to access NDC fares through its booking platforms and offline channels, with plans for further deployment and content availability. In the realm of business travel, servicing excellence is paramount. We recognizes the importance of catering not only to travelers' needs but also fostering strong relationships with corporate clients, ensuring a seamless and satisfactory travel experience. Join us in embracing the future of corporate travel with NDC! Learn more about our transformation journey and NDC offerings. #NDC #BusinessTravel #Airlines #travelpro #CorporateTravel #CustomerExperience #Innovation

Read about how American Express Global Business Travel are putting the customer at the centre of NDC transformation!

Why Choose LFI? 🔹 Trusted Lowers Expertise: We provide a single point of contact for issues impacting people, brands, and profits. Our expertise ensures that you're in safe hands every step of the way. 🔹 Technology-Driven: At LFI, we intelligently apply technology to save time and money while maximizing accuracy and transparency. Our tech-driven solutions are designed to meet your unique needs efficiently. 🔹 Global Coverage: With an expansive global footprint, we're always right where you need us. No matter where your business takes you, LFI is there to support you. Discover how LFI can help your business thrive by leveraging our expertise, technology, and global reach by visiting https://lnkd.in/gwCSz6Nf. #Technology #Global #Business #Solutions #Expertise #Efficiency #Innovation

Want more cost-effective corporate #telecoms operations but not sure how to start? With the right #data & #analysis, everything is possible. Here's how: https://lnkd.in/gyV-q6mf #enterprisemobility #MMS