Kentico’s Post

Finally, Episode 1 of our live series is here! 20 years of Kentico know-how packed into just 20 minutes? Yes, please! 🙌 Don’t miss out on the latest in personalization and customer journeys. See you there! #CMS #DigitalMarketing #DigitalTransformation

"We truly believe that Highspot as a resource makes a more seamless customer experience. We shared that with our team and showcased that to the team so they knew that, 'hey, I'm not only doing this because we're changing over to this, but it's also better for my customers that I'm serving.'" -Andrea Holzwarth Check out the latest episode of the Win Win podcast to hear best practices on driving adoption of enablement programs with a unified platform. https://lnkd.in/gkTqGnDC #enablement #salesenablement #enablementplatform #customerexperience

Boost your ads with real feedback! Ads with genuine customer experiences can perform up to 50% better, using community trust to increase conversions. Get creative and make a lasting impact! In Episode 16, Part 1 of The Moonello Show, we unveil the secrets to creating ads that truly resonate and engage. Tune in for key insights! #TechPodcast #WeAreMoonello #PaidAdStrategies #SocialMediaGrowth

🎉 New Episode Alert on CVM Stories! 🎧 Join us in our latest episode as Egidijus Pilypas from Exacaster and Silvia Gomez Dominguez dive deep into the power of emotional connection in CVM. Emotional Connection is a game-changer: 📈 Conversion rates go up. 📉 Churn goes down. 📊 Customer lifetime value increases. But how do you achieve this? 🎧👇 Follow the link in the comments to listen to the full episode! 👇 #CustomerValueManagement #TelecomInnovations #CVMStrategy #DigitalMarketing #Personalization #CVM

Episode 3 of Before You Market is officially live! In this episode, we sit down with marketing visionary, Jay Baer, and cover some insightful topics including: • Speed vs. Humanity in Customer Experience • The Trust-Responsiveness Connection: How does delivering faster than expected impact customer trust, and why is it important not to go too fast? • Generational Expectations of Speed • Youtility Optimization • And more! Don’t miss this insightful conversation! Head to the comments for the link to listen in. #BeforeYouMarketPodast #JayBaer #Brand3

Listening to your customers, employees, and peers in the industry are some of the best ways to expand your mind and find solutions to your business problems. I recently relistened to this insightful interview from my podcast “The Customer Experience Makeover” with Jhumur Choudhury, CCXP, CAIP and wanted to share it with you. Check it out on Spotify and let me know what you think! The Link in the comments. #4xperience #voiceofthecustomer #customerexperience #artificialintelligence #podcastalert

Ever considered redefining failure? It’s merely a shortcoming in delivering exceptional experiences. At Team Zeigler, we view each shortfall as a learning opportunity. Embracing this view cultivates vulnerability, allowing acceptance of our shortcomings. Through these, we shape a world-class culture, striving for customer excellence. Remember, a stumble is merely a setup for a comeback. Share this post if you want to learn from failures and strive for the highest level of customer excellence. Tune in to the full episode here: https://lnkd.in/g56ZhbP8 #DefiningFailure #CustomerExperience #WorldClassCulture #DrivingVisionPodcast

🎙️ Join us for an insightful conversation with Maggie Seybold, VP of Customer Insights at WelcomeHome Software! Learn about how WelcomeHome harnesses the power of data analytics to revolutionize the senior living industry. Discover innovative strategies for lead management, proactive scoring, and more! Don't miss out on learning how data-driven decisions can elevate customer experiences and drive success in senior living. Tune in now! https://hubs.la/Q02trK430 #SeniorLiving #ManagedITServices #ITSolutions #Technology #Innovation #msp501 #DataAnalytics #CustomerExperience #RaisingTech #RaisingTechPodcast #Podcast

Tune in next week when Nick Paladino and I are back with another lively episode of The Frictionless Experience, and this time, we’re talking Intentional Friction. Error 404s, never-ending loading spirals, pesky pop-ups – we’ve all been there. These digital annoyances drive us up the wall. But what if sometimes, a little bit of friction is exactly what we need? 👀 Here’s what we dive into: →Understanding Friction: How it impacts your digital journey →Smooth Sailing: Techniques to eliminate unnecessary friction →Smart Friction: Why adding steps can sometimes boost user experience 🔍 One hot take: "To me, friction is more easily defined as something not working correctly. Handling errors gracefully makes for a frictionless experience." Get ready to rethink everything you know about digital friction. Episode drops  Monday! #Frictionless #digitalfriction

Transform your customer experience with insights from Blake Grewal, founder of Bold Growth! In the latest episode of (Un) Conventional Wealth with host Dan Nicholson, Blake dives into the power of empathy, data, and tech to create unforgettable customer experiences. Learn how businesses can boost retention, satisfaction, and growth by leveraging diversity, emotional intelligence, and smart data analysis. Blake also shares how his background in endurance sports influences his entrepreneurial journey. Key insights: - Empathy drives innovation and stronger customer relationships. - Proper use of data leads to actionable insights and better retention. - A balance between human connection and technology is essential. - Endurance sports teach valuable lessons for simplifying business challenges. - Quick wins and personalized approaches keep customers engaged and loyal. Discover how to level up your customer experience strategy in this insightful episode! Listen now. 🎧 https://loom.ly/_Eyesfc Reach out to Blake Grewal at Bold Growth or connect on LinkedIn! https://loom.ly/xBg0TKs