Ken Voiles, MBCP, PMP, ITIL® Foundation’s Post

Limit fraud and keep customers happy with context-based authentication. Financial institutions must separate friend from foe in real time, yet can’t disrupt legitimate banking and payment journeys. Learn how. #financialsecurity #fraud #authentication https://ow.ly/zuuG30sALvG

Limit fraud and keep customers happy with context-based authentication. Financial institutions must separate friend from foe in real time, yet can’t disrupt legitimate banking and payment journeys. Learn how. #financialsecurity #fraud #authentication https://ow.ly/gGY350QNehs

The FedNow Service is designed to enable instant payments, allowing institutions to enhance their service offerings and improve customer satisfaction. Check out these tips to help your FI prepare for FedNow: https://lnkd.in/gZ64_TGE #FedNow #FedNowService

Delivering exceptional customer support in the fintech industry requires specialized training. 💡 In our latest blog, we break down how CBE Customer Solutions trains call center agents to handle fintech-specific challenges like complex regulations, fraud prevention, and personalized customer support. Check out the infographic below for a quick snapshot of our comprehensive training approach, and learn more by reading the full blog here: https://lnkd.in/gaRVzEWt #fintechsupport #callcenterexcellence #cbecustomersolutions

Join us for this insightful webinar to learn the best ways to mitigate your fraud risk using digital payments, the benefits those payments offer over traditional paper, and the impact on your customer’s payment experience. Key takeaways: ⚡ Understand the current risks and amount of mail fraud happening today ⚡ Learn how several digital payments solutions combine existing check rails with the security and speed of digital ⚡ Hear how a digital payment transition improves your overall customer experience ⚡ Build a strategy to inform and encourage your customers to migrate to digital payments Don’t miss out, register Now! https://buff.ly/3zFSWmW

👥 Digital identities in financial services can: 🔹 Provide better customer experience 🔹 Boost operational efficiency But they also come with an increased risk of fraud 🛑 🛡️ See how financial service providers can build a trustworthy digital infrastructure to overcomes these challenges in our recent article: https://hubs.ly/Q02kXssw0

As we navigate today’s digital landscape, building customer trust and loyalty is essential. Effective KYC