This is the biggest (and last 😱) news I’m sharing as CEO of Front.
I’m thrilled to announce that I’ve hired Dan O'Connell to become Front’s next CEO 🙌 https://lnkd.in/gSWXPd5j
If I had to draw the shape of the perfect CEO for our next stage, I’d want (from most to least obvious):
- A curious, caring, assertive, and ambitious individual
- An outstanding operator with a proven track-record
- Familiar with the customer service software market
- With experience in efficient growth over $100M ARR
- Who has built and sold AI products for many years
- And been CEO of a startup before!
- And taken over from a founder before!!
Dan is all this, and so much more. He’s one of only 2 people I’ve met in the past 10 years and thought: wow, I’d love to work for him. He is an incredibly thoughtful person, with highly contagious energy. His standards are high, he is all at once fiercely competitive and fun to be around (and an amazing singer-guitarist that you can see perform live in SF).
I’m incredibly proud of what we’ve built over the past 10 years. I’m also proud to pass the torch when Front’s momentum is in full swing: we’re hitting above our goals, we’re hiring across all teams, and we’re shipping the most innovative stuff in years. Better yet: there’s more to come.
And, of course, that’s a very emotional moment for me. I’ve poured ten years of my life into this company, trying to get the perfect blend of ambition and care, and I like to think I’ve been mostly successful at that. I love this company more than words can tell. This is why I’m not going far either: I’ll take on the role of Executive Chair, and continue working for our beloved customers.
Dan, I give you my most intricate, powerful, precious LEGO set to date. Make of it something even better!
Director of Third Parties and Partnerships Lloyds Banking Group
3moMassive congratulations can’t wait to catch up will message you privately