Kerry Peters - Microsoft MVP’s Post

I spend a lot of my time in understanding Customer Success operations in different industries and different companies..... In this weekly video series that I am starting, I dive into case studies from a diverse range of industries to analyze their customer success strategies. In this first episode, we take onto the Compliance Automation Tool industry, examining the approaches of leading companies like Sprinto, Vanta, Drata Stay Stunned. And comment down what you found, most interesting.........

Have you had it happen to you? A negative customer review. How should you deal with them as a business owner? Listen to the full episode at https://lnkd.in/gaVvGDYB

This #RONderings clip with Stephanie Zhong has me thinking about how we balance the external focus on customer success with knowing who we are. Full episode here: https://lnkd.in/e9H544mf

Explore the timeless debate: Is the customer always right? This episode dives into the nuances of customer-centric philosophies, the impact on your team, and how redefining customer service can lead to greater business success. Tune in to reshape your approach and align it more closely with today’s business realities.

The customer is always right! Or are they…? 🤔 Join us on todays episode of the hot seat to uncover top tips on how you can make the most from customer feedback… #business #businessadvice #customers #feedback #liveinterview

Everyone is in the experience department. And everyone has the power to act on customer feedback. Last week, Brittany Hodak and I shared best practices for making it easy for your customers to give you feedback. This week, we talk about analyzing, implementing, and operationalizing what you have learned from what your customers are telling you. Watch episode 7 of The SUPER AMAZING Show for their tips on disseminating survey results across your organization and putting customer insights into action.

Exceptional customer service is the cornerstone of any successful business. An integral aspect of this is actively seeking feedback and swiftly implementing improvements based on it. Let's collaborate to enhance our service standards and exceed customer expectations. #CustomerFeedback #ServiceExcellence #ContinuousImprovement"#CustomerSatisfaction #ContinuousImprovement #BusinessExcellence #HealthcareInnovation #MedicalPracticeManagement #PatientScheduling #healthcaresolutions #CallCenterExcellence #MedicalSupportServices #EfficientHealthcare #PatientCareOptimization #HealthTech #PracticeEfficiency #Statlinx

Implementing smart business systems, if done correctly, will give you many opportunity benefits. If you're struggling to come up with a systematic approach to resolve system errors and flaws, let's turn your obstacles into opportunities! 📺Tune into this week’s episode of Get Your New View - Customer Success Story with Cynthia Priebe: https://brnw.ch/21wGCx1

Building trust with customers begins with mastering the art of call intake, which means actively listening and empathetically understanding their needs during the initial conversation, so they'll know that you're capable of assisting them. Demonstrating attention to detail and a genuine concern for their issues during this first touchpoint can set the tone for a trust-based relationship throughout the customer lifecycle. This episode of ‘Head Heart & Boots’ is out on all platforms! 'Ep 118 - Transforming First Impressions into Lasting Success in Restoration'

If you’re interested in learning about how to customize call evaluation scorecards in MiaRec, check out this video I made!