Keylane’s Post

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Thank you to everyone who joined our break-out session at the Pensioen Pro annual conference on 18 June, themed: Countdown to the future. In partnership with Deloitte, we hosted an insightful session on "Improved customer experience in the pension industry: the role of data-driven participant interaction." We are proud to share that our break-out was a great success with more than 90 attendees! During our break-out, we highlighted the extensive administrative and interaction-based participant data we have available. While being mindful of GDPR and legislative compliance, we recognise the potential for our customers to leverage this information to optimise processes for operational excellence and enhance their customer experience. Our partner Deloitte showcased an AI-driven chatbot that reduces the load on the contact centres of pension funds following the WTP transition (the new Dutch pension system), exemplifying the practical applications of AI in the life and pension industry. Your participation and insights were invaluable. We look forward to continuing these important conversations and driving innovation and technology transformation in the life and pension industry. #customerexperience #datadriven #AI #technologytransformation

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Tonny Rabjerg

Leadership, CRM/CEM, Outsourcing, IT Development, Digital Transformation, IT Security

2mo

Proud of how Keylane is being used as key speaker at Pensioen Pro, showcasing our skilled colleagues, this time Wido

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