Keywords Studios’ Post

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Here is why you need to offer player support directly within your game! ❎ Expecting players to remain invested and engaged in your game months or even years after its release is unrealistic if you require them to leave the game for email-based support. ✅ On the other hand, providing solutions directly within the game helps retain your players and maximise their engagement. ✅ In-app support preserves account information and device/version metadata—details that are often lost through traditional support channels. ✅ You’ll speed up resolution times, as issues can either be fully resolved through automation or much of the work, like account validation, can be frontloaded before reaching a support agent. ✅ Your product team will appreciate the richer feedback and bug reporting opportunities that in-game support provides. And the list goes on... Read our latest blog post to find out more: https://loom.ly/KhUeGaQ #PlayerExperience

  • New Blog Post: Maximising Player Engagement: 
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