Khoros’ Post

Yeah, customer service and customer support are the oxygen of every company.

This handy list of "CUSTOMER SERVICE" pointrs was included in one of my recent articles. I am posting it here so more of you can take advantage of it. Go ahead, CUT IT OUT! #CustomerService

Companies can provide consumers with many ways to communicate: live chats, emails, phone calls, – but customers still use review sites like PissedConsumer to share their issues. Why? The main reasons it may happen are: ⚠️ Customers try reaching a company and encounter roadblocks: no contact information or an unsatisfactory response from customer support. ⚠️ While searching for companies' contact information, customers may first see third-party websites with unfavorable information about businesses on Google and add their negative experiences even before contacting a company. Both of these reasons indicate that the company needs assistance with the effectiveness of the customer service processes and review management. Here's where we can assist. Our experts can identify the roots of the problem and deliver a comprehensive solution that will improve customer satisfaction, ultimately. https://lnkd.in/ejfeTQw5

Customer Support vs. Customer Service: Customer Support solves problems, while Customer Service creates memorable experiences. Know the difference and elevate your brand's relationship with customers. Explore the Blog: https://lnkd.in/gfq8xDGQ #customersupport #customerservice #elevateyourbrand #differences #customerexperience #supportVsservice #brickwork #relationshipbuilding #experienceenhancement

💬 Customer Service - 03 #CustomerService #CustomerExperience #CustomerSatisfaction #CustomerCare #CustomerFirst #CustomerSupport #CustomerSuccess #CustomerFeedback #CustomerEngagement #CustomerRelations

The Three (3) Pillars of Exceptional Customer Support https://lnkd.in/gHAn7C98 #customersupport #customerservice #customerexperience #customercare

Want to provide your customers with 5-star customer service? You MUST know these five characteristics of top-tier customer service operations: 🧞♂️ Personalization: Tailoring interactions to meet each customer’s unique needs and preferences. It’s about recognizing your customers as individuals and making them feel valued. ⚡️ Responsiveness: Providing timely and prompt responses. This includes speed and availability across various channels, ensuring customers can reach you whenever they need. 🧠 Expertise: Having a deep understanding of your products or services. Customers expect accurate and helpful information that resolves their issues or queries efficiently. 🔧 Proactiveness: Anticipating customer needs and addressing them before they become issues. This could be through follow-up communications, FAQ sections, or preemptive advice. 🧡 Empathy: Showing genuine concern and understanding for the customer’s situation. It’s about connecting on a human level and ensuring the customer feels heard and respected. #customerservice #customersupport

What makes an effective customer service team? Is proper communication with those on the other line? Understanding their needs first? Or is it something deeper than that? It actually takes more than a fair bit of engagement to know what your customers need from your business. Read here: https://lnkd.in/gbTbGRP

🚨 Customer Service Response Time: Why It Matters 🚨 In today’s fast-paced world, response time is everything. Whether dealing with a simple inquiry or an urgent issue, fast and effective customer service can differentiate between a happy customer and a lost opportunity. ⏰ Why is response time so important? - First impressions last: A quick response shows that you value your customer’s time. - Trust & loyalty: Customers feel assured knowing their concerns will be addressed promptly. - Competitive edge: Companies with industry-leading response times stand out. - Problem resolution: The faster the response, the quicker the problem is solved—minimizing downtime and maximizing satisfaction. At LED Inspirations, we pride ourselves on having industry-leading response times with customer service and tech support requests. Whether assisting with defective material returns or providing urgent support for materials on job sites, we demonstrate strong dedication to being there when our customers need us most. After all, great products deserve great service—and we aim to deliver BOTH. How fast are your vendors responding to their customers? Let’s raise the bar together! 💡 #CustomerService #LEDInspirations #ResponseTime #CustomerSupport #IndustryLeading

These 7 steps ensure that you can build the best customer service team. Want to know how? Read the below article: https://lnkd.in/ecA-dQJn