KINETIC’s Post

Thank You To Our Valued Customers 🙏 In today's fast-paced and competitive business world, it is easy to get caught up in the pursuit of profits and growth. However, amidst the hustle and bustle, it is crucial to take a step back and express gratitude to those who have made our success possible – our customers.   Our customers are the lifeblood of our business. They choose to invest their time, money, and trust in our services & that’s just a few reasons why we would like to express our heartfelt gratitude.   In a world where customer choices are abundant, we believe that expressing gratitude is more important than ever. By recognising customer loyalty & continuing to build strong relationships and enhancing customer satisfaction, then as a team we can foster a more customer-centric culture which sets us apart from the competition.  Although we cannot mention all our customers we would like to send a heartfelt 💜 thankyou to each and everyone of you! #rail #signalling #design #thankyou #customers BWB Consulting Ltd Gary C. Tony Kearney Adrian Knight Neil Lindley Callum Finlayson Ian Barry Yang Gao Simon Ward Andrew Bailey Craig Purcell

I always make sure to remind my team about our company's values and the importance of giving customers the best experience possible. It's all about working together to make sure everyone understands their role in keeping our service top-notch. That way, we can build a trust and make a real difference. #CompanyValues #CustomerExperience #Teamwork #ServiceExcellence #TrustBuilding #MakeADifference

The Challenge Of Selling To Car Dealers (Especially Now) So you want to sell some sort of technology solution to car dealers? I have been doing just that for decades (not saying how many) but it can be challenging. The important thing is to approach dealers from their perspective. I have attached all the various vendors that might be approaching dealers at any given time. Also, right now, CDK dealers might have something else on their minds. I know we all think we have a solution that dealers really need. We totally believe that at Gather of course. Protecting dealers in the world of insurance & identity is important. Most dealers we talk to really like what we have and of course many are signing up. But we also realize they do not go to sleep at night wondering what Gather will be doing for them. They have so many other issues to worry about that we know we are very fortunate to just be part of the overall conversation. So fellow vendors I suggest we all take a breath and appreciate what being a dealer is like right now and patiently understand that at any given time, we may not be foremost on their mind. But dealers, if you do have a spare moment, Gather is right here www.gather.technology for you. #insuranceverification #identityverification #insurancetransfer #Gather #automotive #dealerships

Poor Emily. She was having the most difficult time. Her daughter’s first financed car engine had blown. She thought the manufacturer’s transferable warranty would cover the repair. The fine print stated that proof of regular oil changes was required and she lacked that proof from the original owner. The car was dead and she had gone through the stages of grief; denial, anger, bargaining, depression, and now acceptance. This was compounded by her guilt that her daughter now had an undriveable vehicle with a $6,000 loan balance. She was in a quandary. I quickly explained at (dealership name) we handle similar situations on a regular basis. We can look at which new vehicles have the most incentives to minimize the negative equity, while ensuring a reasonable monthly payment or a pre-owned vehicle with additional extended warranty coverage plus GAP insurance; both to ensure financial stability during her daughter’s ownership. Emily was grateful and had not realized the options available. Going into her appointment, she was pre-sold on what would be the right decisions on how to move forward. No other dealership offered her solutions. That is the lively art of conversation, as coined by Irv Kupcinet, the late famed Chicago journalist and talk show host, that Better Car People brings into the equation. Not just setting appointments, but setting up our dealers for successful transactions that are effective, efficient and profitable. To learn more, contact me or check us out at www.bettercarpeople.com

Standing tall with my incredible team! Ensuring top-notch service is our priority, backed by in-depth product knowledge. Because when it comes to delighting customers, every detail counts. #CustomerService #teamworkmakesthedreamwork #ProductKnowledge #ServiceExcellence"

What does lost opportunity really cost you once you consider the customer lifetime value? It's not just about today's RO, but the years of supporting customers who are desperate for a trusted partner in vehicle repair. Let TraXtion show you how to sell more in the service lane while also securing better retention through service transparency! #GoTraXtion #dealerships #fixedops #fixedoperations #tires #wheelalignment #driversafety #customerretention 

This is a great example of how Allstate continues to respond to the evolving needs of their clients, and it serves as a reminder of how we should deliver value that aligns with our clients' needs. #Telemantics #Allstate #ValueBeyondPremium

Want to unlock the future of the automotive industry? Dive deep into the essentials that drive business success in our latest blog post. Whether you're an industry veteran or just starting out, discover how comprehensive data can revolutionise your automotive business. Go to marketcheck.uk to learn more! #automotiveinsights #datadrivensuccess

I hate being nickel-n-dimed. Actually, I don't think I know anyone who likes that. I went to the dealership to get the oil changed on my car. It's a relatively new car. German. So I figured I'd try the dealeship first before I switch to my local JiffyLube. Now, the oil change at this dealership is pushing $200 to begin with but if you really want, they can perform extra services like air filter change, 7000 point inspection (same guy walking around the car 12 times) and break fluid replacement. That would start at 400+. I opted for the straight oil change. When the bill came, I noticed one tiny itemized line: "Windshield Cleaning" - $5.75 When I asked what that was, the answer wasn't coherent. Uhm, we cleaned your windshield, we topped off your windshield fluid, we did nothing - it's just how the bills gets broken down. Btw, 2 days before I literally dumped a whole gallon of windshield washer fluid into the car, so there was nothing to top off. Rep: "Would you like me to go discuss with the manager if we can credit it back to you?" I said No. I was late for a meeting as is. The point of this is not to complain. I can afford the $5.75. The key here is the experience I just had as a customer of a premier brand does NOT MATCH the expectation. When you're charging that much for an oil change, just make the bill a little higher and bury all the junk that your company does (or does not do) in that service. But don't make the customer feel used. If you don't even know how your customers feel, you should implement a structured Experience Management program. If you don't have one, VistaXM can help. According to Emplifi.io, the global CX Management market is estimated to reach USD $11.4 billion in 2023. That's a big number. We actually think it's a bit low but that's another topic. Regardless of the number, companies are trying to pay attention to what their customers are saying because they want to make sure they keep. 𝗪𝗵𝘆? 𝗕𝗲𝗰𝗮𝘂𝘀𝗲 𝟴𝟲% 𝗼𝗳 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿𝘀 𝘄𝗼𝘂𝗹𝗱 𝗹𝗲𝗮𝘃𝗲 𝗮 𝗯𝗿𝗮𝗻𝗱 𝗮𝗳𝘁𝗲𝗿 𝗮𝘀 𝗳𝗲𝘄 𝗮𝘀 𝘁𝘄𝗼 𝗽𝗼𝗼𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 (𝗮𝗴𝗮𝗶𝗻 𝗰𝗼𝘂𝗿𝘁𝗲𝘀𝘆 𝗼𝗳 𝗘𝗺𝗽𝗹𝗶𝗳𝗶) #customerexperience #brand #sentiment #value ------- 👍 Click like if you find it useful ♻️ Repost to the community if you think others will too 🔔 Ring the bell for notifications. I post @ 10am ET

I threw out my back yesterday while on a business trip. It was so painful. The doctor ordered ice, rest, and NSAIDs. To make things worse, my flight home just boarded. Fortunately, I was reminded of Delta's wheelchair services. What a lifesaver. They navigated me to my gate and I boarded the plane surprisingly early. It was fascinating to see the operations that go into the pre-boarding process. Delta teams coordinated an orchestra of handoffs to get passengers from standard wheelchairs into narrower wheelchairs that could fit into the plane’s aisle. A second team took the carry-on luggage and stowed it. One passenger had their own electric wheelchair, and another Delta team whisked that away. The whole process was orderly and efficient. Then we sat in silence, just three people on an empty plane. I began a breathing exercise to pass the time and pain. Minutes later, the cabin erupted into a familiar boarding chaos. I felt fortunate to enjoy those early moments of peace and space to maneuver through the pain. Reflecting on the seamless coordination I witnessed from Delta’s operations team, it's clear how this mirrors the essential role that customer support, account management, and product teams play in fulfilling the promises made during the sales process. I'm reminded of the vital importance of every team member in delivering on a company's brand promise. In my conversations with sellers, a recurring theme is the frustration when the customer success team fails to deliver the level of service and value promised during the pitch. It underscores the significance of having skilled (and not overworked, understaffed) implementation teams who connect a promising pitch to a satisfied customer. In a market full of similar products and services, one differentiator is often the quality of the customer experience post-sale. Ensuring that every part of the team is aligned and capable of delivering on the company’s value proposition is not just good practice; it’s essential for long-term success and customer retention. Watching Delta's commitment to their brand promise—a reminder that the right team and execution can turn a commoditized service into an exceptional experience—was the perfect distraction to forget the pain for a while. Plus, I get to share this sales and customer engagement PSA: the real test of our promises is in their delivery. #NoteToSelf #Sales #CustomerSuccess