Kirby-Smith Machinery, Inc.’s Post

In a landscape where recruiting the right talent for customer service is more challenging than ever, stories like this remind us of the immense value of going above and beyond. Floyd Dean-Shannon, a true gem Delta Air Lines exemplifies the kind of service that not only calms nerves but creates unforgettable experiences. Let's prioritize empathy and exceptional care to truly make our customers feel incredibly special. #CustomerService #EmpathyInAction"

Thrilled to be hopping on a plane today to be with the amazing team of Lloyd Companies in South Dakota! I'll be giving my "Customer Service Survival Guide" workshop for their teams. I LOVE giving doing this talk because: 1) Serving today's customer is NOT easy. (Did someone say, "Preach!"?) 2) I intentionally designed it to feel different than other customer service trainings and talks, and to go deeper in some areas. 3) Even though I cover the idea of customer service differently, the team will have some meaty practical strategies that they can implement right away 4) I love helping people help others! Let's go! 🛫

To a greater extent than realized, a product and the customer service that goes along with that product are an espressos of a company’s culture.

"𝗪𝗲'𝗿𝗲 𝗶𝗺𝗽𝗿𝗲𝘀𝘀𝗲𝗱 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝗶𝗿 𝗴𝗿𝗲𝗮𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲!" 🏆 That's what one of our 𝗰𝗹𝗶𝗲𝗻𝘁 said in a recent 5-star 𝗖𝗹𝘂𝘁𝗰𝗵 𝗿𝗲𝘃𝗶𝗲𝘄. We're always striving to provide exceptional service and it means a lot to hear that it's recognized. #CustomerService #ClutchReview #IIHGlobal #ClientReview #HappyClients #IntelligentITHub #Announce #Review #Feedback

"Impressed with their service!" - Clint words (Clutch Review). We strive for exceptional, and it shows! #CustomerService #IIHGlobal #customerreview #clientfeedback #bestservicesprovider #bestitservices

A huge shoutout to Rosemary for taking the time to leave such a positive review! We appreciate your kind words and are thrilled to have you as a satisfied customer. Let's keep up the good work together! Check out our website at www.flynnspc.ie #flynns #businessallstars #Grateful #Thankful #CustomerFeedback

Ever wonder what it takes to build a successful business from the ground up? We will dive into the inspiring journey of our owner and share behind-the-scenes stories of how he started Celtic over 20 years ago. Let’s dig in and see why customer service is so important and why it remains our focus today!

Great customer experience keeps your customers coming back and loyal to your brand. A top priority today for businesses to stay at the top of their game and differentiate themselves from the competition. #customerexperience #takingcareofthecustomer #loyalty #differencemakers #bedifferent #customerengagement

Customer service should be part of your organization culture.

As we take this weekend to celebrate Independence Day, let’s also take a moment to reflect on the opportunities we've encountered and those we might be hesitating to pursue. According to sources 90% of people miss out on opportunities because they don’t believe they can succeed. Based on my own experience I'd suggest the remaining 10% aren't necessarily the smartest—they’re simply the ones who dare to take action. Sometimes, being overly cautious can hold us back from taking the risks necessary to achieve our goals. If we can find and embrace even the slightest amount courage this can often be the key to success. By focusing on our courage it stops us from overthinking and encourages us to act. This weekend, think about something you're overthinking or feeling uncertain about. Next week, take a leap of faith and go for it. Whether it’s advancing your career, gaining new knowledge, or improving your overall well-being, a simple touch of bravery might be just what you need. Enjoy the holiday, stay safe, and get ready to take on new challenges next week! Ps… the year is 50% done. #4thofJuly #IndependenceDay #Opportunity #TakeAction #EmbraceBoldness #SuccessMindset