Konecta’s Post

One CX platform for a better customer journey. 🔮 N-Cogito: Empower your team with our no-code AI chatbot creation platform. Build intelligent, responsive chatbots effortlessly, enhancing customer interactions and streamlining support processes. 🎯 N-Desk: Transform your customer support with our AI-driven platform. Manage queries and tickets efficiently, ensuring timely resolutions and increased customer satisfaction. 📊 N-IQ: Unlock deep insights with our comprehensive AI-driven analytics platform. Make data-driven decisions with powerful, real-time insights to stay ahead in the market. At Novagito, we believe in pushing the boundaries of innovation to deliver solutions that meet today's demands and anticipate tomorrow's needs. Our products are designed to provide exceptional customer experiences, scalability, and seamless integration, empowering businesses to thrive in a competitive landscape. Join us on this exciting journey and see how Novagito can transform your customer experience strategy! #AI #CustomerExperience #Innovation #Tech #Novagito #N-Cogito #N-Desk #N-IQ #cx #data

Do you have the right combination of strategy, software, and services to take advantage of the #GenerativeAI revolution in Customer Experience? Would you like to find out more about real-world use cases and solutions that are delivering tangible business results? Join us at CX Roadshow in Chicago on June 6 to engage with our industry experts and walk away with strategies to transform not just technology, but also people and processes to stay competitive in the CX landscape. Register today: https://bit.ly/BPTCX-CHI Nikki Beck Jonathan Musto Keely Ross Ken W. Dialpad Talkdesk Yellow.ai Zoom Bridgepointe Technologies BridgepointeCX #ai #bpo #ccaas #customerexperience #cx

In a competitive marketplace, prioritizing exceptional customer experiences is crucial. By embracing collaboration, digital transformation, and automation, companies can turn customer service into a growth engine, driving loyalty and revenue. Here are some essential concepts for CX leaders as customer service evolves into a powerful growth engine fostering repeat business and loyalty. 🔹 Collaborative Efforts 🔹Initiate Conversations 🔹Collaboration 🔹Digital Transformation 🔹Automate and Accelerate 🔹 Growth Opportunity Read more in this Forbes article by • Shep Hyken >>> https://lnkd.in/eiX53TZR #CustomerExperience #Innovation #CustomerService #DigitalTransformation #Automation #AI

𝐀𝐈: 𝐓𝐡𝐞 𝐏𝐨𝐰𝐞𝐫 𝐭𝐨 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 The #ArtificialIntelligence in #CustomerExperience Market has seen remarkable growth in recent years. Businesses across various industries have embraced AI-driven solutions to enhance customer interactions, leading to improved satisfaction and loyalty. AI's role in streamlining support services, personalizing customer experiences, and analyzing vast datasets has proven invaluable. Companies that integrate AI into their customer experience strategies stand to gain a competitive edge in a market where customer satisfaction is paramount. Read More@ https://cutt.ly/BwQs1jVd Furthermore, the adoption of Artificial Intelligence in the realm of customer experience is expected to continue its upward trajectory. As technology evolves and customer expectations rise, AI-driven solutions will play an even more crucial role in delivering personalized, efficient, and data-driven experiences. This market's growth is a testament to the transformative power of AI in shaping the future of customer interactions, making it an area of interest and investment for businesses aiming to stay ahead in the customer-centric landscape. Acquire.io Bold360 Clarabridge (acquired by Qualtrics) Aptean Khoros #AIinCustomerExperience #AIforCustomerExperience #AIandCustomerExperience #CustomerExperienceAI #CXAI

We're thrilled to announce the launch of our latest initiative aimed at revolutionizing the way firms tailor their knowledge base and enhance customer experience (CX). 🛠️✨ At Enroute UK, we understand the critical importance of delivering personalised and seamless experiences to customers in today's competitive landscape. That's why we're harnessing the power of generative AI to empower firms with innovative solutions that drive meaningful connections and foster long-lasting relationships. 💡💼 With our cutting-edge technology, firms can now: 📚 Create Customized Knowledge Bases: Tailored to their specific industry, products, and services, our AI-driven knowledge bases ensure that firms have the right information at their fingertips to meet customer needs effectively. 🛠️ Enhance CX with Personalization: Our generative AI-powered solutions enable firms to deliver personalized experiences that adapt to individual customer preferences and behaviors, leading to increased engagement and satisfaction. 💬 Provide Instant, Automated Support: Through AI-powered chatbots and virtual assistants, firms can offer round-the-clock support, answering queries and resolving issues in real-time, thereby improving efficiency and customer satisfaction. 📊 Gain Actionable Insights: By leveraging advanced data analytics and machine learning techniques, firms can extract valuable insights from customer interactions, allowing them to optimize their CX strategies and drive business growth. Join us on this exciting journey as we pave the way for firms to elevate their customer experiences and stay ahead in today's rapidly evolving digital landscape. 🚀💼 #EnrouteUK #GenerativeAI #CustomerExperience #Innovation #DigitalTransformation #CX #KnowledgeBase #AI #RevolutionizeYourBusiness

3 of 10 customer experience predictions for 2024 AI Hype Meets Real-World Impact🌐 “80% of executives value human-led support in EX. (Source: NTT’s 2023 CX/EX Report)” 💡 But human touch remains irreplaceable. Here's how to balance tech and humanity in 4 ways: 1. Prioritize employee experience (EX). 👥 2. Align tech with business strategies. 📊 3. Focus on human-led support. 🤲 4. Use AI as an EX/CX enabler, not a replacement. The future of CX lies in human-AI synergy. 👩💼🤖 #customerexperience #2024predictions

📰 News: 📰 🚀 AI Is Revolutionizing Customer Experience! Did you know that nearly 80% of technology leaders believe traditional Customer Experience -CX- technologies will be obsolete within the next three years? 🤯 That’s not just a nudge; it’s a radical overhaul! As per Zendesk's Future of AI-powered CX report, which surveyed over 1,300 senior CX leaders globally, we’re on the brink of a seismic shift. Imagine leaner, faster, and more effective CX organizations, driven by Artificial Intelligence -AI-. 📈 Here are some key stats to highlight the transformation: 📌 --64%-- of experts predict smaller CX teams due to AI’s efficiency. 📌 A --fivefold increase-- in customer service interactions is anticipated without compromising quality. 📌 AI projected to resolve up to --80%-- of interactions, allowing human agents to focus on complex tasks. 📌 Enhanced technical skills will become the norm for agents as roles evolve. Why settle for average when you can revolutionize? AI will not only streamline processes but also personalize engagement, making your business smarter and more competitive. 🌐 Intrigued? Don’t let the AI wave pass you by. Tell us what you think and follow AnniQ for more insights on building a customer-centric culture with the power of AI. Drop your comments below! 💬👥🚀 #Hospitality #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Business #AIDriven #Digital #AI #Strategy #Innovation #ArtificialIntelligence #AnniQ https://lnkd.in/eb9JJRme

Happy Friday LinkedIn. It’s been a week of rain, cold and amazing client visits in our beautiful Mother City. If you are looking for some interesting reading this weekend, have a look at this article from EXL in collaboration with Everest Group articulating the power of #data and #AI for #CX management. In today's competitive landscape, exceptional customer experience (#CX) isn't just a differentiator—it's a necessity. The key to achieving this lies in harnessing the transformative power of #data and artificial intelligence (#AI). Data-Driven Insights: Leveraging data enables businesses to gain deep #insights into customer behaviors, preferences, and pain points. By analyzing vast amounts of data, we can create personalized experiences that truly resonate with each customer. AI-Powered Solutions: Artificial intelligence takes these insights to the next level. AI-driven tools can predict customer needs, #automate responses, and provide real-time support, ensuring customers feel valued and heard. Innovation in CX: By integrating AI and data analytics, companies can innovate continuously, offering more personalized, efficient, and proactive services. This not only enhances customer satisfaction but also drives loyalty and #growth. At the intersection of #data and AI lies the future of customer experience management. Let's embrace these technologies to deliver unparalleled value and #transform the way we engage with our customers. #CustomerExperience #DataScience #ArtificialIntelligence #CXInnovation #BusinessGrowth #Personalization #AI #DataAnalytics

🔑 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘂𝗻𝗹𝗼𝗰𝗸 𝘁𝗵𝗲 𝘀𝗲𝗰𝗿𝗲𝘁𝘀 𝘁𝗼 𝗖𝗫 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝗻 𝟮𝟬𝟮𝟰 𝗮𝗻𝗱 𝗯𝗲𝘆𝗼𝗻𝗱❓   Join GemSeek's CX expert, Sasha Molotova, as she discusses the role of technology in shaping customer experiences in our latest video.   Delve into the thought-provoking questions posed by Sasha, including: - Are companies truly embracing the power of AI in their CX initiatives? - Why do CX teams hesitate to leverage advanced analytics for deeper insights? - How can technology integrate diverse data sources to enhance understanding of customers, competitors, and market trends? Watch the video and discover the actionable advice Sasha offers for CX professionals to step out of their comfort zones and harness available technology for CX success.   #CX #CustomerExperience #DataAnalytics #CustomerInsights

The future is digital, personalised, and interconnected. Looking forward to offering a better customer experience? Talk to us https://lnkd.in/e6as52jU We can support you to implement the latest technology to improve your services. At Skillikz, we're not just providers; we're your partners. We provide comprehensive support: • Assess the right technologies for you • Strategize successful integrations • Train your teams for enhanced capabilities • Evaluate results for maximum ROI With Skillikz by your side, transformative innovations are within your grasp. #DigitalTransformation #AI#MachineLearning #SkillikzTech #EmbraceTheFutureTogether