Kopi Kenangan’s Post

So, Customer Service Week ended last Friday... but keep in mind, the demand of being consistently exceptional is ongoing. Here's a tip from a free session I did last Friday, on the Mind Your Character with Bosede Olusola-Obasa show just for you. Catch up with this full video and more on Mind Your Character YouTube Channel. #Customers #CustomerServiceWeek #MindYourCharacter #RCV

DDU / DDP shipping - the topic on EVERYONES mind right now 🤔 Nala is back, giving us world class insights into how shipping DDU can negativity impact international customer loyalty and retention 😅 Drop myself or Emily Young a message to find out how we can help! 📫 #TheEcommerceOS #EcommerceEvolved Swap

Holding the coverted ServiceMark from the ICS bolsters 2 of our 3 key pillars- our customers and our people. With 85% of customers rating us 5* on Trust Pilot and an NPS score of 81, customers really are at the core of who we are

Handling customer complaints effectively can transform challenges into opportunities for growth. In today's digital age, a single complaint can significantly impact a business's reputation, but it also offers invaluable insights for improvement. Maropeng Ngoasheng (CA) SA, head of customer experience at FNB Commercial, points out that customer complaints offer a window into the customer’s perspective, enabling businesses to refine their offerings and improve satisfaction. They are also an opportunity to strengthen the relationship with the customer. Read more here: https://lnkd.in/eCU9bxkV Harness the power of complaints with Forseti, our highly innovative, flexible and affordable complaints management system. Utilise complaints to refine your business, increase revenue and benefit your bottom line. Find out more about Forseti on our website: https://lnkd.in/e_vunZRk   #Complaints #BusinessGrowth #CustomerFeedback 

The process of transforming an abstract idea into a tangible product or service is no small feat. It requires not only a visionary mindset but also a combination of diverse and highly sought-after skills. In 2024, the business landscape is driven by innovation, technological advancements, and customer-centric approaches, making it essential for entrepreneurs, startups, and even established businesses to master specific skills that can bridge the gap between concept and execution. 

Mr. Keku Bomi Gazder talks about Aviapro's mission and how our values align with the most important parameter of success in the air freight industry - customer satisfaction. #aviapro #logistics #thoughtleadership #cargo #aircargo #logisticsindustry #logisticsmanagement #AviaproMission #CustomerSatisfaction

Discover how we helped our automotive client deliver a customer first philosophy on a pan-European scale. Our specialist complaints and customer service management system helped build an international network for customer service excellence. Read more here - https://lnkd.in/ekQRCXBd #customerservice #motorfinance #complainthandling #complainttechnology

**NEW WITH SPE** 5 years ago, BTU Group searched for a field service solution that could digitize and streamline their operations. They found that and more with Service Pro by MSI Data. ✅ Recently, BTU Group became one of the first users to implement Service Pro Exchange (SPE). Now, certain tasks that once took weeks to a month now take a couple hours or less. ⏰ BTU Group also experienced: - improved efficiency - increased customer satisfaction - business growth Read about how SPE fully enhanced their experience with the link in the comments below! ⬇️ #msidata #SPE #fieldservice

🚀𝐇𝐨𝐰 𝐅𝐥𝐲𝐣𝐚𝐜 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠𝐌𝐨𝐫𝐞🚀 In the fast-paced world of logistics, efficiency and customer satisfaction are king. Discover how Flyjac Logistics, a leader in the industry, achieved a groundbreaking 76% reduction in customer complaints PPM and boosted logistics efficiency by 25% by partnering with TrackingMore. 🔗 Dive into the full success story and find out how the integration of state-of-the-art IT solutions like iFreight and proactive webhook notifications have revolutionized Flyjac's operations, earning them prestigious accolades at the 2023 CargoNXT Conference. 👉 Read more about their journey and transformative results by clicking this link: https://lnkd.in/dS4-MFCc #Logistics #CustomerSatisfaction #DigitalTransformation #TrackingMore #SupplyChainManagement

TÜV Service tests companies for their overall satisfaction with the company, product and service quality, overall customer service and the reliability and fairness. The customers of Ganter speak a clear language, in 2024 we awarded the grade 1.5 for best service quality and customer service! The survey of TÜV Saarland is conducted every two years. "TÜV Service tested" is based on a voluntary representative customer survey. The seal is awarded only to companies that are valued in accordance with good by its customers. Our results of this year's customer satisfaction survey is as follows: Product quality: 1.3 Punctuality: 1.4 Delivery: 1.4 Consulting expertise: 1.4 Delivery Speed: 1.6   Overall satisfaction services: 1.5 Overall satisfaction enterprises: 1.5 #elesaganter #designedforengineering #certificate #service #customerservice #verygood #grade1