Kore.ai’s Post

Register here → bit.ly/3P2dMBA In an era where Artificial Intelligence (AI) is reshaping landscapes across industries, understanding the specific applications and advantages of AI for CX becomes paramount. Join us on March 27th for a networking dinner at Altro Zafferano Italian Restaurant & Lounge Singapore. During this event, we'll unravel the mystery around AI, offering clear insights into its practical benefits for enhancing customer interactions, satisfaction, and discover successful use cases and innovative strategies to meet and exceed customer expectations. This invite-only session will be hosted by Mark Harington, Vice President, Portfolio Sales Engineering, International at NICE. Anmol Jaiswal Ayush Agarwal Arshi Ali Yash N. Poonam Khemlani (Dolly) Senjuti Ghosh Saket Bengani Sandeep Sivaram Mitch Speers Ashutosh Prasad #AI #ML #DigitalTransformation #CustomerExperience #GenerativeAI #CustomerRetention #AIUseCases #CXStrategy #UserExperience #CustomerAcquisition #AIApplications #DigitalInsurance #CustomerEngagement #ArtificialIntelligence #MachineLearning

🚀 AI-Powered Chatbots: Transforming Customer Service in 2024 🤖✨ In 2024, AI-powered chatbots are revolutionizing customer service across industries, providing faster, more efficient, and highly personalized experiences. Here’s why they’re a game-changer: 🌐 24/7 Availability: Chatbots are always on, ensuring customers get support anytime, anywhere. ⚡ Instant Responses: No more waiting on hold. Chatbots provide immediate answers to common queries. 🎯 Personalized Interactions: Advanced AI enables chatbots to understand context and deliver tailored solutions. 📊 Data-Driven Insights: By analyzing customer interactions, chatbots help companies improve their services and products. 💼 Cost Efficiency: Reducing the need for large customer service teams, chatbots cut operational costs while maintaining high service levels. Industries from e-commerce to healthcare are leveraging AI chatbots to enhance user experiences and drive growth. As AI continues to advance, we can expect chatbots to become even more sophisticated, making human-like conversations the new standard in customer service. 💬 What are your thoughts on the impact of AI-powered chatbots in customer service? Have you had any interesting experiences with them recently? #AI #Chatbots #CustomerService #TechInnovation #2024Trends #ArtificialIntelligence #CX

You’ve heard the promise: AI will change the customer service industry, transform organizations, and exponentially improve the customer experience (CX). With such a compelling narrative, it can easily feel like you and your org are lagging in adopting AI tools. Maybe you’re feeling caught between the visionary possibilities of the future and the realities of the present. You’re also acutely aware of the delicate balance you need to keep between AI and human agents in customer interactions. Thomas Martin, CEO of Glance, and Tom Lewis, SVP of Consulting at TTEC Digital, get it. Join them on Thursday, July 25 to find out: 🔹why you’re probably not as behind as you think 🔹how to determine which AI use cases to prioritize 🔹why human touch remains essential in successful customer engagement 🔹how to accurately assess your organization’s AI maturity 🔹and more Don’t miss this opportunity to gain clarity and direction on your AI journey! Register now for TTEC Digital's LinkedIn Live: https://ttecd.co/4eL41Tz #TTECDigital #AI #CX #CustomerExperience #CustomerService #Tech

How are companies transforming CX through Generative AI? As per McKinsey, by incorporating Generative AI, businesses can achieve productivity gains ranging from 30 to 45 percent, translating to a staggering $400 billion reduction in current function costs. Some popular Generative AI use cases in CX: Virtual Assistants for Customers: Generative AI-powered virtual assistants offer personalized and efficient support to customers, automating routine tasks and inquiries, and enhancing user engagement. Customer Sentiments & Review Analysis: By leveraging Generative AI to analyze customer sentiments and reviews, businesses gain deeper insights into customer preferences and pain points, enabling them to tailor their offerings accordingly. Co-Pilots for CX Agents: Generative AI acts as a co-pilot for customer experience agents, providing real-time suggestions and responses, thereby improving agent performance and customer satisfaction. CX Workflow Automation: Streamlining customer experience workflows using Generative AI reduces manual intervention, accelerates response times, and ensures consistent service delivery. CX Agents Upskilling & Training: Generative AI facilitates continuous learning and training for CX agents by generating contextual training materials and scenarios, ensuring they stay updated with the latest industry trends. Discover how leading organizations such as Myntra, Nous, Plum Unilever etc. are harnessing the power of Generative AI to revolutionize customer experience. If you're interested in learning more about how Generative AI can elevate your customer interactions and streamline support workflows, don't hesitate to reach out to us. #aiinnovation #customerexperience #generativeai #CXTransformation #techadvancements #digitaltransformation #AIforCX #thoughtleadership #datadriveninsights #customerjourney #aiandbusiness #techstrategy #CXEnhancement #innovationinai #customerengagement #businessautomation #FutureOfCX #customersupport #aiapplications #aistrategy #azureopenai #azureml #vertexai #amazonbedrock

Excited about the future of AI chatbots? 🚀 CX Genie is at the forefront, leveraging the latest advancements in artificial intelligence to transform customer experience. With AI chatbots becoming more sophisticated, we're here to ensure your business stays ahead. 🌟Here's why the time to embrace AI chatbots with CX Genie is now: 1️⃣ Revolutionizing User Interactions: AI chatbots have become more intuitive, offering personalized and engaging interactions. Recent developments in AI have enabled chatbots to understand and process complex requests, making them indispensable for businesses aiming to provide stellar customer service. 2️⃣ Cutting-Edge Technologies: The introduction of models like GPT-4 Turbo has pushed the boundaries of what AI chatbots can do, offering unprecedented text and image understanding capabilities. This technological leap enables CX Genie to provide customers with a more comprehensive and responsive experience. 3️⃣ Expanding the Developer Ecosystem: With over 2 million developers creating solutions via powerful APIs, the ecosystem around AI chatbots is growing. This expansion means more innovative integrations for your business, ensuring that CX Genie can offer various functionalities tailored to your needs. 4️⃣ Beyond Customer Service: AI chatbots are no longer just for answering FAQs. They can now provide complex assistance, from coding support to vacation planning. CX Genie is designed to adapt to various roles, providing your customers with precisely what they need when they need it. 5️⃣ Enhanced Accessibility and Inclusivity: The advancements in AI chatbot technology have also focused on making digital interactions more accessible and inclusive, ensuring everyone can benefit from the digital revolution. CX Genie is committed to leveraging these improvements to create a welcoming experience for all your customers. In a world where digital transformation is key, CX Genie is your partner in harnessing the power of AI chatbots to elevate your customer experience. Stay ahead of the curve and ensure your business is equipped to meet the evolving demands of your customers. Dive into the future of AI with CX Genie and transform your customer interactions today! 🌟 ---------- Visit us: 👉Website: https://rb.gy/cvagls. 👉Address: 18 Sin Ming Lane, #07-13, Midview City, Singapore 🤖 #AICustomerService #SummerBusinessTips #Innovation #aincx #customersupport #customerexperience #summersolution #AIChatbots #TechInnovation #FutureOfAI #DigitalTransformation #MIT #research

AI plays a vital role in transforming the way your brand interacts with your customers. To help you navigate this complex landscape of AI, we invite you to join our exclusive workshop on 5th June at the Customer Contact Week. Discover the ultimate customer experience (CX) roadmap: improve efficiency, gain insights, enhance agent experience, reduce costs, and choose the right technology for CX excellence. Join our CX experts in Datamatics Private Meeting Space #212 from 3:30 to 4:30 PM. See you at the workshop! #cx #customerexperience #AI #generativeai

#AI is set to revolutionize the customer experience. In fact, 78% of IT leaders we surveyed in APAC already use or plan to use the technology in CX. Discover the trends shaping businesses in the region in the #Equinix 2023 Global #TechTrends Survey. https://eqix.it/45x3rTR

So much AI engagement at #thecustomershow today! The show is all about CX, but literally everywhere I looked, AI was the main focus. Good or bad I wonder? When Customer Experience is such a human centred concept, are we missing the point by letting AI lead it? Don’t get me wrong, AI is incredible for automated systems and at #digitalthinkers we use it to automate and enhance many tasks, but most of the products I saw were AI first and if that fails, “can I talk to a human please?” came second. #ai #aiautomation #cx #techforgood

Navigating the dynamic terrain of the Asia-Pacific market, #artificialintelligence stands out as a transformative force for enhancing #customerexperience. Unlocking the potential to revolutionize CX in the APAC region, AI equips businesses with the means to deliver personalized, efficient, and seamless customer interactions. This transformation is essential for companies seeking to thrive in the fiercely competitive APAC market, where diversity and evolving customer preferences present distinctive challenges. Discover the game-changing potential of AI for customer experience in the Asia-Pacific market. Attend the All Access: The AI Revolution in CX APAC which will show you how to provide personalized, efficient, and seamless interactions that cater to the unique challenges of this diverse region. Don't miss out on the tools to optimize your CX strategies and excel in this competitive market. Join us on 19th-20th Mar 2024! >> https://lnkd.in/gcHDYvjZ Tilak Antony Suhailah Ishak Rhiannon Chandler-Day MSc Sumit Dutta Melanie Mingas Jason Romain #cxnetwork

🌟 Generative AI for Contact Centers: A Prime Opportunity: The application of Generative AI in contact centers, considering the omnichannel journey of customers, represents a low-hanging fruit due to the immense data these centers accumulate and small service level(SLA) improvements, can lead to significant cost savings. Starting with small-scale pilots and use cases can quickly demonstrate value, paving the way for broader implementation and scaling. Interesting insight from a BCG report for a Bank's contact center. 📈 Enhanced Efficiency and Effectiveness: Generative AI delivers substantial improvements in efficiency and effectiveness, with gains ranging from 30% to 50%. This is particularly evident in contact centers, as demonstrated by a case where BCG helped a bank's call center cut customer-service consultation times by nearly 50%. 👥 Positive Impact on Stakeholders: The implementation of GenAI in call centers benefits all parties involved: customers experience faster service, employees appreciate the user-friendly and efficient tools (evidenced by a 75% approval rating for a GenAI copilot solution), and the company enjoys improved performance and customer satisfaction. 🔄 Workforce and Operational Transformation: The adoption of GenAI in contact center operations requires anticipating changes in workforce dynamics. Responsibilities and tasks will evolve, necessitating the creation of new roles, reallocation of budgets, and updated performance assessments to integrate GenAI effectively. #GenerativeAI #ContactCenterInnovation #AIinCustomerService #DigitalTransformation #OperationalEfficiency #CustomerExperience